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Customer Feedback
All User Feedback
Very Satisfied
Very Satisfied
Efrain Matos
December 28, 2021
"It’s very refreshing to do business with a company that prides it self on customer service. "
December 28, 2021
"It’s very refreshing to do business with a company that prides it self on customer service. "
Very Satisfied
Efrain Matos
December 28, 2021
"It’s very refreshing to do business with a company that prides it self on customer service. "
December 28, 2021
"It’s very refreshing to do business with a company that prides it self on customer service. "
Very Satisfied
Ed Provost
December 24, 2021
"Went for inspection r. In and out in no time. Plastic cover on the seat?? Won't get that anywhere else. Great job. Will be back. "
December 24, 2021
"Went for inspection r. In and out in no time. Plastic cover on the seat?? Won't get that anywhere else. Great job. Will be back. "
Very Satisfied
Very Satisfied
Michael LaRiviere
December 14, 2021
"This is a great local business with excellent professionalism and customer service. I highly Recommend them "
December 14, 2021
"This is a great local business with excellent professionalism and customer service. I highly Recommend them "
Very Satisfied
Jenny O’Brien
December 14, 2021
"Always pleased with the people, service and overall experience here! "
December 14, 2021
"Always pleased with the people, service and overall experience here! "
Very Satisfied
Tara Johnson
December 14, 2021
"Excellent customer service. The lady at the desk as well as the technician were a pleasure to speak with. My service was very fast. "
December 14, 2021
"Excellent customer service. The lady at the desk as well as the technician were a pleasure to speak with. My service was very fast. "
Very Satisfied
Very Satisfied
Tammie Easton
December 06, 2021
"Went there for vehicle inspection. Was in and out quickly and received glass cleaner. Very good experience."
December 06, 2021
"Went there for vehicle inspection. Was in and out quickly and received glass cleaner. Very good experience."
Very Satisfied
Very Satisfied
Christine LaViolette
December 02, 2021
"The staff is always nice and friendly every time I go there. Will keep continuing to go there. "
December 02, 2021
"The staff is always nice and friendly every time I go there. Will keep continuing to go there. "
Very Satisfied
Claudia Turner
December 02, 2021
"I went to Affordable Auto Glass for an inspection, and was in and out in fifteen minutes (if that). The people I spoke with were courteous and friendly and gave me a complimentary can of glass cleaner!"
December 02, 2021
"I went to Affordable Auto Glass for an inspection, and was in and out in fifteen minutes (if that). The people I spoke with were courteous and friendly and gave me a complimentary can of glass cleaner!"
Very Satisfied
Carmen Alicea
November 30, 2021
"Staff is always very friendly and polite. I recommend them 100%. Thank you for your services "
November 30, 2021
"Staff is always very friendly and polite. I recommend them 100%. Thank you for your services "
Very Satisfied
Carmen Alicea
November 30, 2021
"Staff is always very friendly and polite. I recommend them 100%. Thank you for your services "
November 30, 2021
"Staff is always very friendly and polite. I recommend them 100%. Thank you for your services "
Very Satisfied
Amy Phillips
November 30, 2021
"I have used your company for my auto inspection sticker for several years. I am happy with the quick and efficient service."
November 30, 2021
"I have used your company for my auto inspection sticker for several years. I am happy with the quick and efficient service."
Very Satisfied
Danielle Ohlsen
November 30, 2021
"The girls at the front desk are very friendly and awesome. Would recommend to my family and friends."
November 30, 2021
"The girls at the front desk are very friendly and awesome. Would recommend to my family and friends."
Very Satisfied
Tim Moskal
November 29, 2021
"Fantastic service! The staff is very friendly and I will be here every year for my state inspections."
November 29, 2021
"Fantastic service! The staff is very friendly and I will be here every year for my state inspections."
Very Satisfied
Teresa McCarthy
November 18, 2021
"I go there every year for my sticker. Wouldn’t think of going anywhere else "
November 18, 2021
"I go there every year for my sticker. Wouldn’t think of going anywhere else "
Very Satisfied
Teresa McCarthy
November 17, 2021
"I go there every year for my sticker. Wouldn’t think of going anywhere else "
November 17, 2021
"I go there every year for my sticker. Wouldn’t think of going anywhere else "
Very Satisfied
Amanda Fedora
November 16, 2021
"This is the second time I have worked with Affordable and I would highly recommend them to anyone! They are so friendly and efficient. If there are any issues they work till they are resolved. They give thorough explanations, and really go above and beyond. I’m very pleased with how my vehicle turned out, and it was a quick easy process. I also love how they offer loaner cars- that’s really priceless. Thank you! "
November 16, 2021
"This is the second time I have worked with Affordable and I would highly recommend them to anyone! They are so friendly and efficient. If there are any issues they work till they are resolved. They give thorough explanations, and really go above and beyond. I’m very pleased with how my vehicle turned out, and it was a quick easy process. I also love how they offer loaner cars- that’s really priceless. Thank you! "
Very Satisfied
Ronnie Williams
November 16, 2021
"I really like coming to affordable Glass when I need my inspection sticker not because of the service but because of the staff Tammy and they are the young lady are so kind and joyful and greet you with a smile on your face and the technician explain everything you need to know about your vehicle what to do to clear code and how much time you have to bring the vehicle back for reinspection keep up the wonderful work "
November 16, 2021
"I really like coming to affordable Glass when I need my inspection sticker not because of the service but because of the staff Tammy and they are the young lady are so kind and joyful and greet you with a smile on your face and the technician explain everything you need to know about your vehicle what to do to clear code and how much time you have to bring the vehicle back for reinspection keep up the wonderful work "
Very Satisfied
Carrie Gagne
November 15, 2021
"Have gone twice now for my inspection sticker and both times I was out of there in a reasonable amount of time. The free glass cleaner is an added bonus that I feel "says alot"!! I Will continue to go there as well as refer whomever I can."
November 15, 2021
"Have gone twice now for my inspection sticker and both times I was out of there in a reasonable amount of time. The free glass cleaner is an added bonus that I feel "says alot"!! I Will continue to go there as well as refer whomever I can."
Very Satisfied
Rich Ulan
November 12, 2021
"Tami and crew were great. They got me in and out, offered a free loaner car, made sure everything I needed from my old windshield was back on my new one. When I got my car back, explained important first 24 hour instructions for a new windshield, cleaned up my car interior, making it look like new and leaving me a happy customer."
November 12, 2021
"Tami and crew were great. They got me in and out, offered a free loaner car, made sure everything I needed from my old windshield was back on my new one. When I got my car back, explained important first 24 hour instructions for a new windshield, cleaned up my car interior, making it look like new and leaving me a happy customer."
Very Satisfied
LEN Bryant
November 11, 2021
"Always a pleasure. I went in with a 2022 RAM. I believe thats why I wasn't asked about my windshield wipers."
November 11, 2021
"Always a pleasure. I went in with a 2022 RAM. I believe thats why I wasn't asked about my windshield wipers."
Very Satisfied
Leonard Latshaw
November 09, 2021
"Great work putting in my new windshield! Always use your company to get my inspection sticker also 🙂"
November 09, 2021
"Great work putting in my new windshield! Always use your company to get my inspection sticker also 🙂"
Very Satisfied
Mary OBrien
November 06, 2021
"I love coming here to get my inspection sticker. The employees are really nice ,service is quick and the waiting room is very pleasant. My whole family comes here. That’s 8 vehicles a year."
November 06, 2021
"I love coming here to get my inspection sticker. The employees are really nice ,service is quick and the waiting room is very pleasant. My whole family comes here. That’s 8 vehicles a year."
Very Satisfied
Natasha R
November 02, 2021
"I started coming here for my inspection sticker when I bought my current car. I have returned yearly for inspection because they are professional, kind and helpful. They do not make you feel uncomfortable like some other places do. I will return again next year!"
November 02, 2021
"I started coming here for my inspection sticker when I bought my current car. I have returned yearly for inspection because they are professional, kind and helpful. They do not make you feel uncomfortable like some other places do. I will return again next year!"
Very Satisfied
Bill Walthouse
October 29, 2021
"Both are cars need inspection stickers in the same month. Both times I came in as a walk-in, and everything went smoothly."
October 29, 2021
"Both are cars need inspection stickers in the same month. Both times I came in as a walk-in, and everything went smoothly."
Very Satisfied
Shannon Mathur
October 27, 2021
"Went in for inspection sticker as I do every year and staff is always nice and professional. Always recommend you guys! "
October 27, 2021
"Went in for inspection sticker as I do every year and staff is always nice and professional. Always recommend you guys! "
Dissatisfied
Ted Schwamb
October 19, 2021
"I waited for the inspection to be completed. 2 other people who arrived after me were having inspections done as well. Once they were done I asked the CSR why they came after me and were done before me. I had waited 25 minutes extra because I was never notified my inspection was completed. She never called anything out as I was only 7’ away. Technition was unclear on work needed. "
October 19, 2021
"I waited for the inspection to be completed. 2 other people who arrived after me were having inspections done as well. Once they were done I asked the CSR why they came after me and were done before me. I had waited 25 minutes extra because I was never notified my inspection was completed. She never called anything out as I was only 7’ away. Technition was unclear on work needed. "
Our Response:
Hi Ted, I'm sorry to hear of your disappointment with your visit to my shop. I'm not sure if you were made aware of it but we have two sticker machines with one being for car dealers. The car dealers get priority with that machine but if there are no dealers waiting we will use it to speed up the wait for regular customers. That means you will see dealer cars going in before you even if a dealer should arrive after you. My thought is that's what may have happened with you. Once the inspection is completed the inspector will enter the waiting room and call out the vehicle owners name to go over the results. If he doesn't get a response he leaves the paperwork with the front desk as a lot of people leave and go to McDonalds or outside to smoke. He must not have heard your reply and incorrectly assumed you were out of the building. I have spoken to the staff involved and hope to be more on point in the future. We appreciate your business and hopefully we will see you next year for a better experience.
Hi Ted, I'm sorry to hear of your disappointment with your visit to my shop. I'm not sure if you were made aware of it but we have two sticker machines with one being for car dealers. The car dealers get priority with that machine but if there are no dealers waiting we will use it to speed up the wait for regular customers. That means you will see dealer cars going in before you even if a dealer should arrive after you. My thought is that's what may have happened with you. Once the inspection is completed the inspector will enter the waiting room and call out the vehicle owners name to go over the results. If he doesn't get a response he leaves the paperwork with the front desk as a lot of people leave and go to McDonalds or outside to smoke. He must not have heard your reply and incorrectly assumed you were out of the building. I have spoken to the staff involved and hope to be more on point in the future. We appreciate your business and hopefully we will see you next year for a better experience.
Very Satisfied
Chris Manning
October 17, 2021
"My visit was a inspection from a new car buy there place was neat clean they were very nice i was in and out very quick . I have also had work done by them before it was insurance claim i had a crack in windshield the fixed i was happy then too over all great service "
October 17, 2021
"My visit was a inspection from a new car buy there place was neat clean they were very nice i was in and out very quick . I have also had work done by them before it was insurance claim i had a crack in windshield the fixed i was happy then too over all great service "
Very Satisfied
Veronica & Klakotskiy
October 15, 2021
"I have been very happy with the quality of service I've received over the years. You should be proud for being able to maintain that consistency! Thank you!"
October 15, 2021
"I have been very happy with the quality of service I've received over the years. You should be proud for being able to maintain that consistency! Thank you!"
Very Satisfied
Very Satisfied
Very Satisfied
John Sullivan
October 13, 2021
"They were great. On a busy day, fit me right in for a new windshield. Dropped my vehicle off around 9 and was done by two. Very professional, and cleaned my messy truck a little too lol. Very pleased with it all, and highly recommend this place."
October 13, 2021
"They were great. On a busy day, fit me right in for a new windshield. Dropped my vehicle off around 9 and was done by two. Very professional, and cleaned my messy truck a little too lol. Very pleased with it all, and highly recommend this place."
Very Satisfied
Robert Gormbley
October 04, 2021
"This was for an inspection. We have all three of our vehicles inspected here. We have been to other inspection stations in the past. Affordable Auto Glass is the only one that tends to all our inspection needs. Our thanks to Billy for his technical abilities and his excellent customer service."
October 04, 2021
"This was for an inspection. We have all three of our vehicles inspected here. We have been to other inspection stations in the past. Affordable Auto Glass is the only one that tends to all our inspection needs. Our thanks to Billy for his technical abilities and his excellent customer service."
Very Satisfied
Susanne Dubiel
October 04, 2021
"Super friendly and knowledgeable staff. Scheduled an appointment and repair was done timely. Appreciate the use of many forms of communication, text, email and a phone call! "
October 04, 2021
"Super friendly and knowledgeable staff. Scheduled an appointment and repair was done timely. Appreciate the use of many forms of communication, text, email and a phone call! "
Dissatisfied
John Geer Married Name Is Now Delis
October 01, 2021
"I went in for a sticker car failed for emissions which I knew it would but then failed for2 saftey things and the 2 things were fine according to athoher inspection station my tires were fine as was my ebrake "
October 01, 2021
"I went in for a sticker car failed for emissions which I knew it would but then failed for2 saftey things and the 2 things were fine according to athoher inspection station my tires were fine as was my ebrake "
Very Satisfied
Catherine Hill
September 30, 2021
"Professional and friendly. Went way above and beyond what they needed to do. I am so appreciative to Joe and Sara for everything they did!!!"
September 30, 2021
"Professional and friendly. Went way above and beyond what they needed to do. I am so appreciative to Joe and Sara for everything they did!!!"
Very Satisfied
Catherine Hill
September 29, 2021
"Professional and friendly. Went way above and beyond what they needed to do. I am so appreciative to Joe and Sara for everything they did!!!"
September 29, 2021
"Professional and friendly. Went way above and beyond what they needed to do. I am so appreciative to Joe and Sara for everything they did!!!"
Very Satisfied
Randy Serra
September 24, 2021
"Everyone was great , professional, i'll definitely recommend service to others thank you for the fast, clean, Affordable Glass"
September 24, 2021
"Everyone was great , professional, i'll definitely recommend service to others thank you for the fast, clean, Affordable Glass"
Very Satisfied
Lisa Delong
September 24, 2021
"Billy was the individual who did my inspection sticker. He was very polite and funny."
September 24, 2021
"Billy was the individual who did my inspection sticker. He was very polite and funny."
Very Satisfied
Margaret Toomey
September 24, 2021
"Very satisfied with service. Receptionist very welcoming and polite, technician(Bill) who did my car inspection was very friendly and polite. Very pleasant experience will go there for my inspection from now on!! Keep up the wonderful service for your customers. "
September 24, 2021
"Very satisfied with service. Receptionist very welcoming and polite, technician(Bill) who did my car inspection was very friendly and polite. Very pleasant experience will go there for my inspection from now on!! Keep up the wonderful service for your customers. "
Very Satisfied
MaryAnne Bishop
September 23, 2021
"All the staff was very friendly, polite and helpful. Very fast service, thank you! "
September 23, 2021
"All the staff was very friendly, polite and helpful. Very fast service, thank you! "
Very Satisfied
Joseph Mastrorio
September 23, 2021
"Friendly office staff, prompt service. Very pleased with the experience. "
September 23, 2021
"Friendly office staff, prompt service. Very pleased with the experience. "
Very Satisfied
Ronnie Williams
September 23, 2021
"Tammie was so wonderful the day I came in it was a pleasure to work with her and the technician and the technician explained to me since I just had engine work I needed to drive the car a little more and I can bring it back and have it reinspected it no charge I tell everyone about affordable life and I can't wait to come back so I can get another can of that wonderful glass cleaner thank you very much and have a blessed day to you and your staff Ronnie Williams"
September 23, 2021
"Tammie was so wonderful the day I came in it was a pleasure to work with her and the technician and the technician explained to me since I just had engine work I needed to drive the car a little more and I can bring it back and have it reinspected it no charge I tell everyone about affordable life and I can't wait to come back so I can get another can of that wonderful glass cleaner thank you very much and have a blessed day to you and your staff Ronnie Williams"
Very Satisfied
Tara Kavanaugh
September 23, 2021
"Extremely fast service for inspection! Very happy it was so easy to have my car inspected and with minimal amount of time needed to complete the task."
September 23, 2021
"Extremely fast service for inspection! Very happy it was so easy to have my car inspected and with minimal amount of time needed to complete the task."
Very Satisfied
Lucas Medina
August 03, 2021
"I went into the office and the staff was very very polite and treat me with a lot of respect you got the right people behind those counter."
August 03, 2021
"I went into the office and the staff was very very polite and treat me with a lot of respect you got the right people behind those counter."
Very Satisfied
Deena McDonald
July 30, 2021
"Fantastic service! Very courteous and professional staff. The new windshield looks perfect!"
July 30, 2021
"Fantastic service! Very courteous and professional staff. The new windshield looks perfect!"
Very Satisfied
Tony Z
July 27, 2021
"The reps at the service desk were very friendly very nice. The technician was very polite and knew how to treat customers. I would recommend Affordable Glass to all my friends. I would say this is one of the best places to get an Inspection sticker in the whole area."
July 27, 2021
"The reps at the service desk were very friendly very nice. The technician was very polite and knew how to treat customers. I would recommend Affordable Glass to all my friends. I would say this is one of the best places to get an Inspection sticker in the whole area."
Very Satisfied
Mark Coughlin
July 24, 2021
"Thank you very much I was pleasantly surprised that my car was even vacuumed out prior to return great service just like the old days! Always nice to find businesses that go the extra mile with customer service."
July 24, 2021
"Thank you very much I was pleasantly surprised that my car was even vacuumed out prior to return great service just like the old days! Always nice to find businesses that go the extra mile with customer service."
Very Satisfied
Very Satisfied
Very Satisfied
Eladio Torres
July 20, 2021
"Went in for inspection sticker today and I enjoyed the hospitality and the convenience. I need a new windshield so I'll be scheduling that next. Thank you for outstanding service."
July 20, 2021
"Went in for inspection sticker today and I enjoyed the hospitality and the convenience. I need a new windshield so I'll be scheduling that next. Thank you for outstanding service."
Very Satisfied
Alex Shugrue
July 15, 2021
"Best place in the Springfield area to get an inspection done. In and out."
July 15, 2021
"Best place in the Springfield area to get an inspection done. In and out."
Very Satisfied
Marianne DeGeorge
July 12, 2021
"Very friendly very thoughtful. Raining very hard when I was ready to leave. The tech moved my car to the door inside the garage when he was finished so I didn’t have to walk outside. Very grateful as I had left my raincoat in the car. "
July 12, 2021
"Very friendly very thoughtful. Raining very hard when I was ready to leave. The tech moved my car to the door inside the garage when he was finished so I didn’t have to walk outside. Very grateful as I had left my raincoat in the car. "
Very Satisfied
Bill Rice
July 09, 2021
"Took my SUV in for state inspection. Very clean waiting room and ice cold AC. Friendly cashier and service tech. Overall, outstanding experience with AAG !"
July 09, 2021
"Took my SUV in for state inspection. Very clean waiting room and ice cold AC. Friendly cashier and service tech. Overall, outstanding experience with AAG !"
Very Satisfied
Steve Couchon
July 09, 2021
"I had my windshield and wipers replaced and received a vehicle inspection. Everyone was friendly and the cost was reasonable.."
July 09, 2021
"I had my windshield and wipers replaced and received a vehicle inspection. Everyone was friendly and the cost was reasonable.."
Very Satisfied
Michael Hurley
July 07, 2021
"This is the second windshield replaced by Affordable Auto Glass with great service by all employees both times. "
July 07, 2021
"This is the second windshield replaced by Affordable Auto Glass with great service by all employees both times. "
Very Satisfied
Marianne DeGeorge
July 06, 2021
"Very friendly very thoughtful. Raining very hard when I was ready to leave. The tech moved my car to the door inside the garage when he was finished so I didn’t have to walk outside. Very grateful as I had left my raincoat in the car. "
July 06, 2021
"Very friendly very thoughtful. Raining very hard when I was ready to leave. The tech moved my car to the door inside the garage when he was finished so I didn’t have to walk outside. Very grateful as I had left my raincoat in the car. "
Very Satisfied
Melissa Lizardi
July 06, 2021
"Your staff was friendly and courteous which is why i recommend you to alot of other people. When i moved to Palmer I still came to Westside cuz I didnt trust anyone else. Plus your cleaner is fab."
July 06, 2021
"Your staff was friendly and courteous which is why i recommend you to alot of other people. When i moved to Palmer I still came to Westside cuz I didnt trust anyone else. Plus your cleaner is fab."
Very Satisfied
Thomas Haley
July 06, 2021
"Went there for an inspection sticker and woman at service desk was very nice. Guy who did my inspection was very friendly. I would recomend them to everyone!!!"
July 06, 2021
"Went there for an inspection sticker and woman at service desk was very nice. Guy who did my inspection was very friendly. I would recomend them to everyone!!!"
Very Satisfied
Nick Latino
June 30, 2021
"Tear down the building next door so we can use it as AAG parking lot! Other that that, all good, I'll be back next week for my trucks inspection "
June 30, 2021
"Tear down the building next door so we can use it as AAG parking lot! Other that that, all good, I'll be back next week for my trucks inspection "
Appointments
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January 06, 2022
"I called several auto glass businesses and they were a week out for appointments. AAG had a tech drive to CT to pick up my glass the same day I called for an appointment. They worked around my transportation situation seamlessly. I was in and out in 2 hours. Now that was a WOW moment. Will return."