Customer Feedback - Affordable Auto Glass

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All User Feedback


Very Satisfied

Thomas Miller
January 06, 2022
"I called several auto glass businesses and they were a week out for appointments. AAG had a tech drive to CT to pick up my glass the same day I called for an appointment. They worked around my transportation situation seamlessly. I was in and out in 2 hours. Now that was a WOW moment. Will return."
 


Very Satisfied

Gerald Bland
December 30, 2021
"Affordable is the best in the business, "
 


Very Satisfied

Efrain Matos
December 28, 2021
"It’s very refreshing to do business with a company that prides it self on customer service. "
 


Very Satisfied

Efrain Matos
December 28, 2021
"It’s very refreshing to do business with a company that prides it self on customer service. "
 


Very Satisfied

Ed Provost
December 24, 2021
"Went for inspection r. In and out in no time. Plastic cover on the seat?? Won't get that anywhere else. Great job. Will be back. "
 


Very Satisfied

Jim Foley
December 20, 2021
 


Very Satisfied

JEFFREY MENARD
December 17, 2021
"Excellent Service and very reasonable!"
 


Very Satisfied

John Walker
December 15, 2021
"I use this place religiously because of the rental fleet you offer "
 


Very Satisfied

Michael LaRiviere
December 14, 2021
"This is a great local business with excellent professionalism and customer service. I highly Recommend them "
 


Very Satisfied

Jenny O’Brien
December 14, 2021
"Always pleased with the people, service and overall experience here! "
 


Very Satisfied

Tara Johnson
December 14, 2021
"Excellent customer service. The lady at the desk as well as the technician were a pleasure to speak with. My service was very fast. "
 


Very Satisfied

Ken Shea
December 14, 2021
 


Very Satisfied

Joanne Maryea
December 14, 2021
"Best place for sticker. Easy and quick."
 


Very Satisfied

Brittany Haile
December 11, 2021
"Thank you billy and Tammy!!!"
 


Very Satisfied

Brittany Haile
December 10, 2021
"Thank you billy and Tammy!!!"
 


Very Satisfied

Alan Lajeunesse
December 09, 2021
"The best window spray window cleaner."
 


Very Satisfied

Jason Larosa
December 08, 2021
"We have been coming here for years, always happy with their service "
 


Very Satisfied

Tammie Easton
December 06, 2021
"Went there for vehicle inspection. Was in and out quickly and received glass cleaner. Very good experience."
 


Very Satisfied

Jeff Lawrence
December 06, 2021
 


Very Satisfied

Bill Bonini
December 06, 2021
 


Very Satisfied

Manuel Fernandez
December 05, 2021
"Excellent service and outstanding staff. "
 


Very Satisfied

Manuel Fernandez
December 05, 2021
"Excellent service and outstanding staff. "
 


Very Satisfied

Richard Conway
December 02, 2021
 


Very Satisfied

Jason Larosa
December 02, 2021
"We have been coming here for years, always happy with their service "
 


Very Satisfied

Christine LaViolette
December 02, 2021
"The staff is always nice and friendly every time I go there. Will keep continuing to go there. "
 


Very Satisfied

Andrew Renna
December 02, 2021
 


Very Satisfied

Claudia Turner
December 02, 2021
"I went to Affordable Auto Glass for an inspection, and was in and out in fifteen minutes (if that). The people I spoke with were courteous and friendly and gave me a complimentary can of glass cleaner!"
 


Very Satisfied

Gina Oneill
December 01, 2021
"Awesome service!!!!"
 


Very Satisfied

Jonathan Kulik
December 01, 2021
"Absolutely Amazing as always!!!"
 


Very Satisfied

Carmen Alicea
November 30, 2021
"Staff is always very friendly and polite. I recommend them 100%. Thank you for your services "
 


Very Satisfied

Carmen Alicea
November 30, 2021
"Staff is always very friendly and polite. I recommend them 100%. Thank you for your services "
 


Very Satisfied

Amy Phillips
November 30, 2021
"I have used your company for my auto inspection sticker for several years. I am happy with the quick and efficient service."
 


Very Satisfied

Danielle Ohlsen
November 30, 2021
"The girls at the front desk are very friendly and awesome. Would recommend to my family and friends."
 


Very Satisfied

Tim Moskal
November 29, 2021
"Fantastic service! The staff is very friendly and I will be here every year for my state inspections."
 


Very Satisfied

Cynthia Siermienski
November 25, 2021
"Great place and wonderful people there"
 


Very Satisfied

Cynthia Siermienski
November 24, 2021
"Great place and wonderful people there"
 


Very Satisfied

Vladimir Tarabarin
November 24, 2021
 


Very Satisfied

Teresa McCarthy
November 18, 2021
"I go there every year for my sticker. Wouldn’t think of going anywhere else "
 


Very Satisfied

Teresa McCarthy
November 17, 2021
"I go there every year for my sticker. Wouldn’t think of going anywhere else "
 


Very Satisfied

Amanda Fedora
November 16, 2021
"This is the second time I have worked with Affordable and I would highly recommend them to anyone! They are so friendly and efficient. If there are any issues they work till they are resolved. They give thorough explanations, and really go above and beyond. I’m very pleased with how my vehicle turned out, and it was a quick easy process. I also love how they offer loaner cars- that’s really priceless. Thank you! "
 


Very Satisfied

Ronnie Williams
November 16, 2021
"I really like coming to affordable Glass when I need my inspection sticker not because of the service but because of the staff Tammy and they are the young lady are so kind and joyful and greet you with a smile on your face and the technician explain everything you need to know about your vehicle what to do to clear code and how much time you have to bring the vehicle back for reinspection keep up the wonderful work "
 


Very Satisfied

Carrie Gagne
November 15, 2021
"Have gone twice now for my inspection sticker and both times I was out of there in a reasonable amount of time. The free glass cleaner is an added bonus that I feel "says alot"!! I Will continue to go there as well as refer whomever I can."
 


Very Satisfied

Gary Spaeth
November 15, 2021
 


Very Satisfied

Rich Ulan
November 12, 2021
"Tami and crew were great. They got me in and out, offered a free loaner car, made sure everything I needed from my old windshield was back on my new one. When I got my car back, explained important first 24 hour instructions for a new windshield, cleaned up my car interior, making it look like new and leaving me a happy customer."
 


Very Satisfied

LEN Bryant
November 11, 2021
"Always a pleasure. I went in with a 2022 RAM. I believe thats why I wasn't asked about my windshield wipers."
 


Very Satisfied

Sarah Long
November 10, 2021
"Wouldn't go anywhere else. Great place."
 


Very Satisfied

Sandy Ansara
November 09, 2021
 


Very Satisfied

Leonard Latshaw
November 09, 2021
"Great work putting in my new windshield! Always use your company to get my inspection sticker also 🙂"
 


Very Satisfied

Roland Desrochers
November 08, 2021
 


Very Satisfied

Mary OBrien
November 06, 2021
"I love coming here to get my inspection sticker. The employees are really nice ,service is quick and the waiting room is very pleasant. My whole family comes here. That’s 8 vehicles a year."
 


Very Satisfied

JOSEPH OBRIEN
November 04, 2021
 


Very Satisfied

Thomas Jerard
November 03, 2021
"Inspection was done efficiently and as expected "
 


Very Satisfied

Thomas Jerard
November 03, 2021
"Inspection was done efficiently and as expected "
 


Very Satisfied

Guida Sajdak
November 02, 2021
"Great friendly service!! We will definitely return! "
 


Very Satisfied

Natasha R
November 02, 2021
"I started coming here for my inspection sticker when I bought my current car. I have returned yearly for inspection because they are professional, kind and helpful. They do not make you feel uncomfortable like some other places do. I will return again next year!"
 


Very Satisfied

Bill Walthouse
October 29, 2021
"Both are cars need inspection stickers in the same month. Both times I came in as a walk-in, and everything went smoothly."
 


Very Satisfied

Sharon Gage
October 28, 2021
 


Very Satisfied

Shannon Mathur
October 27, 2021
"Went in for inspection sticker as I do every year and staff is always nice and professional. Always recommend you guys! "
 


Very Satisfied

Marianne LeMay
October 21, 2021
"Just went for a inspection sticker. Very pleasent"
 


Dissatisfied

Ted Schwamb
October 19, 2021
"I waited for the inspection to be completed. 2 other people who arrived after me were having inspections done as well. Once they were done I asked the CSR why they came after me and were done before me. I had waited 25 minutes extra because I was never notified my inspection was completed. She never called anything out as I was only 7’ away. Technition was unclear on work needed. "
Our Response:
Hi Ted, I'm sorry to hear of your disappointment with your visit to my shop. I'm not sure if you were made aware of it but we have two sticker machines with one being for car dealers. The car dealers get priority with that machine but if there are no dealers waiting we will use it to speed up the wait for regular customers. That means you will see dealer cars going in before you even if a dealer should arrive after you. My thought is that's what may have happened with you. Once the inspection is completed the inspector will enter the waiting room and call out the vehicle owners name to go over the results. If he doesn't get a response he leaves the paperwork with the front desk as a lot of people leave and go to McDonalds or outside to smoke. He must not have heard your reply and incorrectly assumed you were out of the building. I have spoken to the staff involved and hope to be more on point in the future. We appreciate your business and hopefully we will see you next year for a better experience.
 


Very Satisfied

Chris Manning
October 17, 2021
"My visit was a inspection from a new car buy there place was neat clean they were very nice i was in and out very quick . I have also had work done by them before it was insurance claim i had a crack in windshield the fixed i was happy then too over all great service "
 


Very Satisfied

Bill Walthouse
October 15, 2021
"Very good place to get inspections handled."
 


Very Satisfied

Veronica & Klakotskiy
October 15, 2021
"I have been very happy with the quality of service I've received over the years. You should be proud for being able to maintain that consistency! Thank you!"
 


Very Satisfied

Danny Arlin
October 14, 2021
 


Very Satisfied

Maureen Cragen
October 14, 2021
 


Very Satisfied

Brenda Hodge
October 14, 2021
"Fast ,friendly service and I love the glass cleaner they give you "
 


Very Satisfied

Maureen Cragen
October 13, 2021
 


Very Satisfied

Marc Schroth
October 13, 2021
"Always a great experience when I have to bring my cars in."
 


Very Satisfied

John Sullivan
October 13, 2021
"They were great. On a busy day, fit me right in for a new windshield. Dropped my vehicle off around 9 and was done by two. Very professional, and cleaned my messy truck a little too lol. Very pleased with it all, and highly recommend this place."
 


Very Satisfied

Olivia Korell
October 08, 2021
 


Very Satisfied

Hector D. Carrasquillo
October 08, 2021
 


Very Satisfied

Hector D. Carrasquillo
October 08, 2021
 


Very Satisfied

Paul Chesloff
October 07, 2021
 


Very Satisfied

Richard Dom
October 07, 2021
 


Very Satisfied

Deborah Fitzgerald
October 07, 2021
 


Very Satisfied

Cory Swett
October 04, 2021
 


Very Satisfied

Richard Dutton
October 04, 2021
"Very fast and good service "
 


Very Satisfied

Robert Gormbley
October 04, 2021
"This was for an inspection. We have all three of our vehicles inspected here. We have been to other inspection stations in the past. Affordable Auto Glass is the only one that tends to all our inspection needs. Our thanks to Billy for his technical abilities and his excellent customer service."
 


Very Satisfied

Mark Bolduc
October 04, 2021
"Very prompt and friendly service, Excellent experience."
 


Very Satisfied

Susanne Dubiel
October 04, 2021
"Super friendly and knowledgeable staff. Scheduled an appointment and repair was done timely. Appreciate the use of many forms of communication, text, email and a phone call! "
 


Dissatisfied

John Geer Married Name Is Now Delis
October 01, 2021
"I went in for a sticker car failed for emissions which I knew it would but then failed for2 saftey things and the 2 things were fine according to athoher inspection station my tires were fine as was my ebrake "
 


Very Satisfied

Lisa Green
September 30, 2021
"Always a pleasure doing business with you.!"
 


Very Satisfied

Lisa Green
September 30, 2021
"Always a pleasure doing business with you.!"
 


Very Satisfied

Brian Nocrasz
September 30, 2021
"Excellent service"
 


Very Satisfied

Catherine Hill
September 30, 2021
"Professional and friendly. Went way above and beyond what they needed to do. I am so appreciative to Joe and Sara for everything they did!!!"
 


Very Satisfied

Cheryl Allen
September 29, 2021
 


Very Satisfied

Catherine Hill
September 29, 2021
"Professional and friendly. Went way above and beyond what they needed to do. I am so appreciative to Joe and Sara for everything they did!!!"
 


Very Satisfied

Elena IVANOVA
September 29, 2021
 


Very Satisfied

Lori Ptaszkiewicz
September 28, 2021
"Always nice, polite and professional there "
 


Satisfied

Emily Pack
September 28, 2021
 


Very Satisfied

Lori Ptaszkiewicz
September 27, 2021
"Always nice, polite and professional there "
 


Very Satisfied

Pamela Taylor
September 25, 2021
 


Very Satisfied

Jonathan James
September 25, 2021
 


Very Satisfied

Randy Serra
September 24, 2021
"Everyone was great , professional, i'll definitely recommend service to others thank you for the fast, clean, Affordable Glass"
 


Very Satisfied

Linden Grenier
September 24, 2021
"Always very quick and efficient, thank you!"
 


Very Satisfied

Chrystal Rosinski
September 24, 2021
"Always great service"
 


Very Satisfied

Lisa Delong
September 24, 2021
"Billy was the individual who did my inspection sticker. He was very polite and funny."
 


Very Satisfied

Margaret Toomey
September 24, 2021
"Very satisfied with service. Receptionist very welcoming and polite, technician(Bill) who did my car inspection was very friendly and polite. Very pleasant experience will go there for my inspection from now on!! Keep up the wonderful service for your customers. "
 


Very Satisfied

MaryAnne Bishop
September 23, 2021
"All the staff was very friendly, polite and helpful. Very fast service, thank you! "
 


Very Satisfied

Joseph Mastrorio
September 23, 2021
"Friendly office staff, prompt service. Very pleased with the experience. "
 


Very Satisfied

Ronnie Williams
September 23, 2021
"Tammie was so wonderful the day I came in it was a pleasure to work with her and the technician and the technician explained to me since I just had engine work I needed to drive the car a little more and I can bring it back and have it reinspected it no charge I tell everyone about affordable life and I can't wait to come back so I can get another can of that wonderful glass cleaner thank you very much and have a blessed day to you and your staff Ronnie Williams"
 


Very Satisfied

Tara Kavanaugh
September 23, 2021
"Extremely fast service for inspection! Very happy it was so easy to have my car inspected and with minimal amount of time needed to complete the task."
 


Very Satisfied

Michael Aubrey
September 23, 2021
"Solid staff, keep up the good work!"
 


Very Satisfied

Maureen Young
September 23, 2021
"Great service, love coming here "
 


Very Satisfied

Lawrence Meccariello
September 23, 2021
"Always go here for car/truck inspections."
 


Very Satisfied

Justin Latham
September 23, 2021
 


Very Satisfied

Thomas Bialek
September 18, 2021
"Very polite staff"
 


Very Satisfied

Michael Vine Jr
August 05, 2021
 


Very Satisfied

Geoffrey McAlmond
August 05, 2021
 


Very Satisfied

Linda Bruso
August 04, 2021
 


Very Satisfied

Sharon Moge
August 03, 2021
"Excellent experience!"
 


Very Satisfied

Lucas Medina
August 03, 2021
"I went into the office and the staff was very very polite and treat me with a lot of respect you got the right people behind those counter."
 


Very Satisfied

Lori Willis
July 31, 2021
"Very friendly staff"
 


Very Satisfied

Deena McDonald
July 30, 2021
"Fantastic service! Very courteous and professional staff. The new windshield looks perfect!"
 


Very Satisfied

Lori Willis
July 30, 2021
"Very friendly staff"
 


Very Satisfied

Boubacar Diaite
July 30, 2021
 


Very Satisfied

CHARLES Ford
July 30, 2021
 


Very Satisfied

Mark Noonan
July 30, 2021
 


Very Satisfied

Tony Z
July 27, 2021
"The reps at the service desk were very friendly very nice. The technician was very polite and knew how to treat customers. I would recommend Affordable Glass to all my friends. I would say this is one of the best places to get an Inspection sticker in the whole area."
 


Very Satisfied

Mark Coughlin
July 24, 2021
"Thank you very much I was pleasantly surprised that my car was even vacuumed out prior to return great service just like the old days! Always nice to find businesses that go the extra mile with customer service."
 


Very Satisfied

Amy Bouvier
July 24, 2021
"Friendly and prompt service. Very well organized and managed."
 


Very Satisfied

Jaime MacKinnon
July 23, 2021
 


Very Satisfied

Amy Bouvier
July 23, 2021
"Friendly and prompt service. Very well organized and managed."
 


Very Satisfied

Rod Klich
July 21, 2021
"Fast, friendly place for MA vehicle inspections."
 


Very Satisfied

Eladio Torres
July 20, 2021
"Went in for inspection sticker today and I enjoyed the hospitality and the convenience. I need a new windshield so I'll be scheduling that next. Thank you for outstanding service."
 


Very Satisfied

Bill Schoenborn
July 20, 2021
 


Very Satisfied

Alex Shugrue
July 15, 2021
"Best place in the Springfield area to get an inspection done. In and out."
 


Very Satisfied

Linda Moreau
July 15, 2021
 


Very Satisfied

Anita Perazzola
July 14, 2021
 


Very Satisfied

Jennifer Koonz
July 13, 2021
 


Very Satisfied

Marianne DeGeorge
July 12, 2021
"Very friendly very thoughtful. Raining very hard when I was ready to leave. The tech moved my car to the door inside the garage when he was finished so I didn’t have to walk outside. Very grateful as I had left my raincoat in the car. "
 


Very Satisfied

CHUCK KREPELA
July 11, 2021
"Very happy with service"
 


Very Satisfied

Susan Reome
July 09, 2021
"Very fast and efficient. Great service "
 


Very Satisfied

Lisa Cunningham
July 09, 2021
 


Very Satisfied

Bill Rice
July 09, 2021
"Took my SUV in for state inspection. Very clean waiting room and ice cold AC. Friendly cashier and service tech. Overall, outstanding experience with AAG !"
 


Very Satisfied

Dennis Correa
July 09, 2021
"Awesome customer service."
 


Very Satisfied

Steve Couchon
July 09, 2021
"I had my windshield and wipers replaced and received a vehicle inspection. Everyone was friendly and the cost was reasonable.."
 


Very Satisfied

Michael Hurley
July 07, 2021
"This is the second windshield replaced by Affordable Auto Glass with great service by all employees both times. "
 


Very Satisfied

Allan Chalmers
July 06, 2021
 


Very Satisfied

Marianne DeGeorge
July 06, 2021
"Very friendly very thoughtful. Raining very hard when I was ready to leave. The tech moved my car to the door inside the garage when he was finished so I didn’t have to walk outside. Very grateful as I had left my raincoat in the car. "
 


Very Satisfied

CHRISTINE PRICE
July 06, 2021
 


Very Satisfied

Melissa Lizardi
July 06, 2021
"Your staff was friendly and courteous which is why i recommend you to alot of other people. When i moved to Palmer I still came to Westside cuz I didnt trust anyone else. Plus your cleaner is fab."
 


Very Satisfied

Thomas Haley
July 06, 2021
"Went there for an inspection sticker and woman at service desk was very nice. Guy who did my inspection was very friendly. I would recomend them to everyone!!!"
 


Very Satisfied

Gene Davis
July 02, 2021
"Always Great Service & Friendly Staff !! "
 


Very Satisfied

Gene Davis
July 02, 2021
 


Very Satisfied

John Conway
July 01, 2021
 


Very Satisfied

LuAnn Skok
July 01, 2021
 


Very Satisfied

Nick Latino
June 30, 2021
"Tear down the building next door so we can use it as AAG parking lot! Other that that, all good, I'll be back next week for my trucks inspection "
 


Very Satisfied

Michael Vedovelli`
June 29, 2021
 


Very Satisfied

Maureen Snow
June 29, 2021
"Fantastic service. Will be a long time customer"
 

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