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All User Feedback


Very Satisfied

Chris Aberdale
October 18, 2019
"The woman at the desk can get a little short but I assume she has a lot to deal with, techs were awesome and knowledgeable. Overall very positive experience I'll come back for all my stickers and glass and always recommend AAG to others."
 


Very Satisfied

Greg Smith
October 17, 2019
"Great company, timely and very professional. "
 


Very Satisfied

Meghan Quinn
October 17, 2019
 


Very Satisfied

Kevin Beattie
October 17, 2019
"Always a pleasure to have work done at Affordable Auto Glass. Conveniently located, staff are very friendly, service is prompt and thorough. Now have my wife going here for her annual inspection and she knows the name of anything happens to her window."
 


Very Satisfied

Richard Descheneaux
October 17, 2019
"Great timely service. I typically come here for my vehicle inspection and have always been pleased. "
 


Very Satisfied

Sarah Santos
October 17, 2019
 


Very Satisfied

Alexis Peterson
October 17, 2019
"The staff was efficient, extremely courteous, and professional "
 


Very Satisfied

Leonard Nasiatka
October 17, 2019
 


Very Satisfied

Dalia Rosario
October 17, 2019
 


Very Satisfied

Marita Niquette
October 13, 2019
"Great Service"
 


Very Satisfied

Edward Bellerose
September 26, 2019
"Great experience, nice to deal with locally owned shop where the employees truly care."
 


Very Satisfied

Keith Gago
September 22, 2019
"Awesome service as usual. They are very professional and courteous."
 


Very Satisfied

Angel Ayala
September 22, 2019
"Ever since my first visit been going there at least 2 a year for the past 4 yrs"
 


Very Satisfied

Angel Ayala
September 22, 2019
"Ever since my first visit been going there at least 2 a year for the past 4 yrs"
 


Very Satisfied

Nancy Aurnhammer
September 20, 2019
"I bring all my vehicles here for inspection. Always professional. Should I ever need a windshield replaced this will be my go to shop. "
 


Very Satisfied

Heather Thompson
September 17, 2019
 


Dissatisfied

Megan Martineau
September 15, 2019
"I brought my vehicle in to get a windshield replacement for 7:30, and I requested my sticker be done as well. I got a phone call around 11, letting me know my car was ready to be picked up. I arrived to find out that there were “electrical problems” and I would need to bring my car to a mechanic to get it fixed. Because of those “problems” my windshield was not calibrated and I did not get my sticker. None of which was told to me over the phone. When I brought my vehicle in, there were no “electrical problems”, so why all of the sudden now? I brought my car to a mechanic, who stated something was done when the windshield was replaced. I had to pay $178, for a repair that you caused. Horrible customer service. You mess something up, you fix it. "
Our Response:
Hi Megan, You are right if we mess something up we should fix it but we didn't make any mistakes with yours. When a vehicle comes in that has a windshield with a camera mounted on it it will need calibration such as yours. The very first thing we do BEFORE we start working on your car is to plug into the OBDII port and run a scan to see if there are any codes so we don't get blamed for instances such as this and because it is a requirement from the insurance company in order for us to get paid. When we plugged into your vehicle it could not communicate with your car and said it had no power at the pin in the port. We called you at 10 am to let you know this. This makes it impossible for us to calibrate and also makes it impossible to do an inspection sticker since the inspection machine uses the same OBDII port and it showed the exact same code. I'm sorry your vehicle had to have repair work but this was an existing problem with your vehicle before you came to our shop for a windshield. We did try to reach out to you by phone and left a message to answer any questions but you did not call back as of several days beyond the message. If there is any way we can further help please call us back.
 


Very Satisfied

Patrick Circosta
September 13, 2019
"Great service. "
 


Very Satisfied

Maryann G. Marshman
September 13, 2019
"I have always found the services I received to be excellent for over 20 years now!"
 


Very Satisfied

Michelle L Parent
September 13, 2019
"I am a repeat inspection / glass replacement customer. I’ve always been treated with professionalism and courtesy. I especially appreciate the quick, thorough service and the bonus can of “liquid gold” aka glass cleaner. Very pleased!"
 


Very Satisfied

Diane Merck
September 06, 2019
"Super fast courteous service"
 


Very Satisfied

Eliza Kern
September 05, 2019
 


Very Satisfied

Scott Cummings
September 05, 2019
"Went in for an inspection. I was told an hour , it took less than 30 minutes. Everyone was nice and very courteous to me while I was there. I would recommend this place to anyone. "
 


Very Satisfied

William Danenza
September 05, 2019
 


Very Satisfied

Lisa Jarrett
September 03, 2019
"Just walked in for a sticker. Everything was great."
 


Very Satisfied

Vincenzo Rettura
September 03, 2019
"Fast in and out. Was there for an inspection sticker. Great Team"
 


Very Satisfied

Patrick Lawsure
September 03, 2019
 


Very Satisfied

Laurie Martin
September 02, 2019
"Great service! Very Satisfied!"
 


Very Satisfied

Jim Millot
August 30, 2019
"Extremely satisfied. Have used multiple times in the past and always been happy with the quality of service."
 


Very Satisfied

Mike Culver
August 30, 2019
"I stopped in for an unscheduled inspection sticker and was done within 30 min. Prompt and courteous staff and technician. Great service, thanks."
 


Very Satisfied

Paul Thibodeau
August 30, 2019
"Very helpful staff"
 


Very Satisfied

Tammi Benson
August 29, 2019
 


Very Satisfied

Paul Thibodeau
August 29, 2019
"Very helpful staff"
 


Very Satisfied

Christi Masciadrelli
August 29, 2019
"I come every year for my inspection. Your staff is always super friendly and efficient. Keep up the awesome work!"
 


Very Satisfied

James Williams
August 27, 2019
 


Very Satisfied

Hector Carrasquillo
August 27, 2019
"Very nice people friendly and fast service I’ll take my cars for my inspection sticker again "
 


Very Satisfied

Elizabeth McVety
August 26, 2019
 


Very Satisfied

EiLeen DEE
August 23, 2019
 


Very Satisfied

Nick Peroulakis
August 22, 2019
"Wonderful service, prompt and courteous "
 


Very Satisfied

James Foley
August 21, 2019
"Great place of business courteous staff quick service I’ll be back."
 


Very Satisfied

James Foley
August 21, 2019
"Great place of business courteous staff quick service I’ll be back."
 


Very Satisfied

Taylor LaFlamme
August 16, 2019
"Great service as always thanks guys "
 


Very Satisfied

Linda Hreschuk
August 15, 2019
 


Very Satisfied

Jose Gonzalez
August 14, 2019
"Went to get my car inspection , very satisfied with the staff, service and time."
 


Very Satisfied

Michael McBride
August 13, 2019
"Honest and convenient, local place that's close and fast"
 


Very Satisfied

Karen Wells
August 12, 2019
"Thankyou for washing my coffee mug that I left behind and got back from nice women working the desk! Greatly appreciated! Best customer service around!"
 


Very Satisfied

Cynthia Siermienski
August 12, 2019
 


Very Satisfied

Gary Nelson
August 12, 2019
 


Very Satisfied

Paul Graves
August 12, 2019
"I drive from South Hadley just to come for my inspection stickers on my vehicles because of the professional service."
 


Very Satisfied

Linda Magni
August 12, 2019
"Have used you twice now and will return in the future for my glass needs. Will also refer my friends. Very happy with over all service"
 


Very Satisfied

Joseph Savaria
August 12, 2019
"I came in for an inspection sticker and I was very satisfied with the staff and the wait time. Overall it was an excellent experience. "
 


Very Satisfied

Arleen Collins
August 10, 2019
"It was my first experience at affordable auto glass and I was waited on as soon as I walked in the door. The receptionist was friendly and polite. The best part of my whole experience was the short wait to get my sticker. "
 


Very Satisfied

Alan Houghtaling
August 03, 2019
"Been coming here for inspiration stickers from day one of owning my new car back in 06. Great people and place. "
 


Very Satisfied

Gayle White
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
 


Very Satisfied

Gayle White
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
 


Very Satisfied

Gayle White
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
 


Very Satisfied

Jose Zeno
August 01, 2019
 


Very Satisfied

Meredith Banas
July 31, 2019
 


Very Satisfied

Amanda Daniels
July 31, 2019
 


Very Satisfied

Nancy Stevenson
July 31, 2019
"My car inspection was done quickly and there was a nice, clean space in which to wait. "
 


Very Satisfied

Lorna Shirer
July 30, 2019
"I am very satisfied with the service I received for my windshield replacement--and very pleasantly surprised to find my car had been cleaned while it was there--saved me a job when I got home! Thanks, folks!"
 


Very Satisfied

Nicholas Bull
July 30, 2019
"I have been to Affordable Auto Glass twice now. The first time to replace a cracked windshield and the second for an inspection sticker. Each time the staff was very friendly, responsive, and professional. I would highly recommend AAG to any of my friends or family. "
 


Very Satisfied

Mark Gosselin
July 30, 2019
 


Very Satisfied

Janet Lebeau
July 30, 2019
"Always satisfied with the service here. The cleanest, friendliest facility around."
 


Very Satisfied

Karen Wells
July 30, 2019
 


Very Satisfied

Darlene Elias
July 30, 2019
 


Very Satisfied

David Coyne
July 21, 2019
 


Very Satisfied

Paul Marshall
July 20, 2019
"Thank you for doing my state inspection."
 


Very Satisfied

Anne Duval
July 20, 2019
"Love going here staff is always polite and helpful and waiting room is always clean and comfortable "
 


Very Satisfied

Christine Price
July 19, 2019
 


Very Satisfied

David Coyne
July 19, 2019
 


Very Satisfied

Kyle Redmond
July 19, 2019
 


Very Satisfied

Keith Pierce
July 19, 2019
 


Very Satisfied

Mark Follett
July 14, 2019
"Everyone was friendly and helpful. Service was prompt and courteous. "
 


Very Satisfied

Mark Follett
July 14, 2019
"Everyone was friendly and helpful. Service was prompt and courteous. "
 


Very Satisfied

Pete Koehler
July 13, 2019
 


Very Satisfied

Jennifer Duncan
July 10, 2019
 


Very Satisfied

Soldelys Navedo
July 10, 2019
"Everyone was very friendly and professional, especially communicative. I will definitely be recommending Affordable Auto Glass to others, they made the process easy and painless for me. Thank you! "
 


Very Satisfied

Larry Baran
July 02, 2019
"First time I have been here for Mass inspiration. Waiting room was comfortable. They gave me a glass cleaner when the inspection was complete and placed my registration in a plastic holder. Will be back next year."
 


Very Satisfied

Michele Therrien
July 02, 2019
 


Very Satisfied

Pete W
July 02, 2019
"The only disappointment was that I didn’t get my can of window spray."
 


Very Satisfied

T Brunell
July 02, 2019
"Great service, as always"
 


Very Satisfied

Anita Williams
July 01, 2019
"I have come in to get my inspection for the past few years. Each time has been a very good experience. My car failed due to the tires. The technician came outside and went over why it failed. "
 


Very Satisfied

Monica Spafford
June 29, 2019
 


Very Satisfied

Ted Gage
June 29, 2019
"Service was excellent fast, and courteous.Had a car ready for me to use so I did not have to wait at the shop."
 


Very Satisfied

Pedro Santiago
June 28, 2019
"The fron desk person very friendly and the technician was very nice polite strech hands with me and olso give me a glass cleaner and told me to enjoy my new car see you next year for inspection."
 


Very Satisfied

John Sawyer
June 27, 2019
"Very friendly courteous staff"
 


Very Satisfied

Jon Alaimo
June 26, 2019
 


Very Satisfied

Scott Bailey
June 26, 2019
"This is a great business and I always receive first class service! It was a pleasure doing business with you!"
 


Very Satisfied

Dan Wroth
June 26, 2019
"Always great service Thanks "
 


Very Satisfied

Dennis Correa
June 26, 2019
"Great place i will recomend to all tks."
 


Very Satisfied

CHARLES Ford
June 26, 2019
 


Very Satisfied

Patricia Murphy
June 22, 2019
"Always great service, even with walk ins"
 


Very Satisfied

Kristina Pignataro
June 15, 2019
"Everyone there is very friendly and nice. "
 


Dissatisfied

Amar Hasan
June 14, 2019
 


Very Satisfied

Regina Szczekutek
June 13, 2019
"Very friendly staff."
 


Satisfied

PASTOR Deborah Gamelli
June 13, 2019
"If the car had been cleaned inside it would of made my experience ever that much better! Excellent FAST PROMPT SERVICE!!!! I drove in June 12th for Inspection Sticker! "
 


Very Satisfied

Emil Muradov
June 13, 2019
 


Satisfied

Tyler Dunlea
June 07, 2019
"Just a walk in for a sticker, during my lunch break, its only a mile down the road. Maybe 45-hour wait, no big deal. got the free glass cleaner out of it, seems like a nice perk"
 


Very Satisfied

Ray Sweeney
June 06, 2019
 


Very Satisfied

Joanne Sypek
June 04, 2019
"I went for my inspection sticker and the service was great. Everyone was really nice and it was done so quickly. I will definitely go back!"
 


Very Satisfied

Joanne Sypek
June 04, 2019
"I went for my inspection sticker and the service was great. Everyone was really nice and it was done so quickly. I will definitely go back!"
 


Very Satisfied

Gail Santos
June 02, 2019
"You were not in Ameriprise network but closer to my work and very satisfied with service"
 


Very Satisfied

Jennifer Bergendale
June 01, 2019
 


Very Satisfied

Yamil Diaz
May 30, 2019
 


Very Satisfied

John Franceschini
May 24, 2019
"I came in for state inspection sticker was handled in a timely fashion and the complementary glass cleaner was a nice touch also "
 


Very Satisfied

April Lewis-Krol
May 22, 2019
"I was very pleased with how kind the staff was. I was there for an inspection sticker. They were quick and thorough. I would definitely return and tell people about the good experience I had. Thanks! "
 


Very Satisfied

Shannon Rouillard
May 22, 2019
"CSR and technician were both incredibly polite and friendly. I went in for an inspection sticker and would go out of my way to go back there for all future inspections and any automotive glass needs. Thank you! "
 


Satisfied

Peter Richard
May 21, 2019
"I just got my inspection sticker. I've been going there for years and was originally referred by my cousin Jocco. Owner is a good guy."
 


Very Satisfied

Joe Fazio
May 18, 2019
"At least once a year I forget to buckle my seatbelt, this results in me banging my head on my windshield when I slam on my brakes to pay a panhandler in West Springfield. There is no better place to get a broken windshield fixed, Affordable Auto Glass is always my go to auto glass source! You won’t find better customer service!!! "
 


Satisfied

Jeremy Therrien
May 16, 2019
"The work for replacing my windshield was done satisfactorily but after about two weeks, upon opening and closing my trunk, the windshield molding trim that runs the length of the roof started to fall off. Upon removing the trim, it seems as though the majority of the clips that hold the trim on were broken. Instead of properly replacing the clips with new ones, the windshield silicon was used to hold the trim to the clips. Although the installation seemed great line normal, it wound up being a disappointing experience "
 


Very Satisfied

Audrey Terrell
May 15, 2019
"I Wish more places had this type of customer services. This was great."
 


Very Satisfied

Lisa Burns
May 14, 2019
 


Very Satisfied

Thomas Cage
May 14, 2019
 


Very Satisfied

Dan Wroth
May 13, 2019
"Love the service here unfortunately I didn’t get any free glass cleaner this time haha Thanks "
 


Very Satisfied

Robert Stanley
May 10, 2019
"CSR and Technician were very knowledgeable and courteous. We always get our stickers there. Thanks for a good job. Bob S"
 


Very Satisfied

Christine LaViolette
May 08, 2019
"Very nice place. Will use them again for anything they offer"
 


Very Satisfied

J Desautels
May 06, 2019
 


Very Satisfied

Ashley Rossen
May 05, 2019
"Very friendly front staff and technicians. My husband who is deployed had set an apt. to get a few spots fixed on my windshield but upon getting there they and I agreed the spots were not knicks they were scratches and did not need immediate repair. They offered to buff it if I wanted but I declined. Its nice that they didn't just take my business they actually took the time to troubleshoot with me. Because of their honesty I then came back later in the month for an inspection. Billy helped me and gave me a free window cleaner after. I would definitly recommend Affordable Auto Glass. "
 


Very Satisfied

Caitlin Jenkins
May 03, 2019
 


Very Satisfied

Frank Vasquez
May 02, 2019
"I continue to enjoy bringing both my vehicles to Affordable Glass I did notice after my service I did not receive the usual can of glass cleaner Did you guys stop giving them out? Thsnk you"
 


Very Satisfied

Brandon Groom
May 02, 2019
 


Very Satisfied

Michele Buczek
May 01, 2019
" My dealership doesn’t perform inspections and suggested going to Affordable Auto Glass. The customer service representative was very friendly and polite. She informed me how long it could take to get an inspection done. It was actually done and half the time she stated which was a pleasant surprise. I’ll continue going back to them for my inspection sticker."
 


Very Satisfied

John Van Buren
May 01, 2019
 


Dissatisfied

John Montesi
May 01, 2019
"Very unhappy with getting my car inspected. Brand new car getting its first inspection. As soon as I got back in the car it smelt like cigarettes, there was dirt on the seat and floor, my seat was moved, all of my mirrors were moved. Two customers who came in for an inspection after I arrived and was waiting finished before mine."
Our Response:
Hi John, Thank you for taking the time to fill out the feedback. I take it very seriously and looked into your concerns. Your vehicle was under camera from the minute you pulled in to our parking lot and the inspection bays have 4 cameras each. I’m very sorry that there was dirt in your vehicle, we try harder than most shop to keep your vehicle clean and I watched all available camera footage and I can clearly see my inspector place a plastic seat cover, floor mat and steering wheel cover in your car before he even sat in it and I could see him remove it once he pulled out of the shop so I’m perplexed as to what dirt you are referring to since everything was covered. We would be more than happen to take a look at it and clean anything that was caused by us. As far as smoking, our inspectors are not allowed to smoke on the property and would never smoke in a customer’s vehicle or any of our vehicles and the footage shows no one smoked in your car and no one was near it outside and smoking. As far as other cars going before yours, yes that did happen and the reason is because we have two inspection bays , one is for consumers and the other is for dealers. We will use both for consumers if there are no dealers waiting but if a dealer arrives or sends a customer over those cars are the next to get inspected in that dealer bay. I hope this clears some things up, I’m sorry we provided you with a negative experience and that certainly wasn’t our intention. We really appreciate the business. Sincerely- Joe
 


Very Satisfied

Bill Therrien
April 30, 2019
"Very attentive to details and the amount of care and patients to get the job done correctly was very nice to see for a change."
 


Very Satisfied

Stacey Crerar
April 26, 2019
" Second time I’ve come there for a car inspection. Staff is very friendly, service times had reasonable weights "
 


Very Satisfied

Sheila Warren
April 26, 2019
"I recommend affordable auto glass frequently. Very professional courteous and attentive"
 


Very Satisfied

Neely Krowka
April 23, 2019
"Customer service was excellent. Technicians were friendly and knowledgeable and service was performed promptly. "
 


Very Satisfied

William Leary
April 23, 2019
"Clean and neat business wait was minimal, service excellent! "
 


Very Satisfied

Farrah Ahsan
April 23, 2019
 


Very Satisfied

Heather Normand
April 23, 2019
"Service is always prompt and friendly. From the customer service rep at the front desk, to the technician who performed my service, you have earned my repeat business. I am quick to share your business and convenient location when I hear others looking for a good place for replacement glass or safety inspections. "
 


Very Satisfied

Dave Keaney
April 21, 2019
"Very satisfied"
 


Very Satisfied

Ann Marie Gentile
April 21, 2019
 


Very Satisfied

Eric Woodsides
April 19, 2019
"Always head here to get my yearly inspection. Never a wait. Great staff. Will always have my business."
 


Very Satisfied

Julio Rivera
April 19, 2019
"I was recommended by a friend of the family and have been using your services for at least there years I'm very satisfied with the service provided staff is professional and friendly. Thank you for always providing a great stress free experience. "
 


Satisfied

Paul Ruccio
April 18, 2019
"We had an 8:00am appointment and was told the appointment would be approximately 4 hours. I was going to wait and work next door using WiFi while the windshield was being replaced. Upon arrival, was told it'd be ready around 4:00pm. I didn't facilitate a ride or anything prior to my arrival. After expressing my frustration, I facilitated a ride. The work ended up getting done by 12:00 noon (within 4 hours) but I already lost critical work time facilitating a ride and traveling back and forth when I had no intention to leave. Overall, everything else went smooth. The appointment process seems broken. I'd recommend looking into a more efficient process or how you communicate to customers regarding appointments."
 


Very Satisfied

James E Miller
April 17, 2019
"Extremely helpful in keeping me informed on progress of obtaining required part that was on back order."
 


Very Satisfied

Louis Pugliese
April 11, 2019
 


Very Satisfied

Joan Luchini
April 10, 2019
"We always go to Affordable Glass for our Massachusetts inspection! They are courteous and professional and it is quick and organized! "
 


Very Satisfied

ERICA SOARES
April 08, 2019
"Everything was handled very promptly and I did not have to wait long for my service at all."
 


Very Satisfied

Joanna Williamson
April 08, 2019
"I cant say enough about your service. You came through again. Thanks to All the staff at Affordable Auto Glass & Brian thanks for the ride back to work."
 


Very Satisfied

Ron Hannah
April 04, 2019
"Great Service all around"
 


Satisfied

Wanina Justiniano
April 04, 2019
 


Very Satisfied

Cheryl Dyer
April 04, 2019
"Very friendly and resonable prices. I was pleased and everything went smoothly."
 


Very Satisfied

Sam Dominique
March 30, 2019
 


Very Satisfied

Karin Willett
March 29, 2019
"Super friendly and efficient staff. Clean and pleasant atmosphere. Quick service. "
 


Very Satisfied

Danielle McManus
March 29, 2019
"My experience was excellent. And the glass cleaner gift at the end was a great touch...i thought that was so nice..tech explained the rules for my new windshield, very frkindly, said to contact if any issues. Left feeling hear about your company and passed the info on to those I know. The glass clear gift at the end stands you out from others. Thank you!"
 


Very Satisfied

Agnes Fleming
March 29, 2019
"Ion trying to respond to above questions pressing on the answers did not work. I simply went on to get my car inspected for a new sticker. The front desk folks were very professional and pleasant. The inspection was done in a timely manner."
 


Very Satisfied

Roosevelt Wright
March 28, 2019
"100% satisfied with the kind service that was given to me and the professional work that was done to my vehicle."
 

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