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All User Feedback


Very Satisfied

Albert Mastroianni
July 16, 2018
"Very pleased with the material,workmanship, and professionalism of this establishment."
 


Very Satisfied

Claire Charland
July 09, 2018
 


Very Satisfied

Donna Grzelak
July 06, 2018
"Car was inspected but rejected. The tech explained why and advised me to call my mechanic for repairs. Car passed inspection after repair. Very polite and helpful. "
 


Very Satisfied

Chris Conboy
July 04, 2018
 


Very Satisfied

Rich Dewey
July 01, 2018
 


Very Satisfied

Maura Collette
June 29, 2018
 


Very Satisfied

Paul Marshall
June 27, 2018
"Some adhesive oozed out inside the A-Pillar on the driver's side. I made plans to return to have that cleaned up on Friday."
 


Very Satisfied

Harold Smith
June 26, 2018
 


Very Satisfied

Terri Fungaroli
June 26, 2018
"First time client, great service! Very professional, timely and polite "
 


Very Satisfied

Patricia Murphy
June 25, 2018
 


Very Satisfied

Nicholas Gero
June 17, 2018
"Came in for vehicle inspection. Service was great. Staff was really helpful. "
 


Very Satisfied

Steve Armold
June 14, 2018
"The rear window on my truck was replaced in a very timely manner. I couldn\'t be happier with the whole experience."
 


Very Satisfied

Emily Vinyard
June 14, 2018
 


Very Satisfied

Dhabuwala Janak
June 13, 2018
 


Very Satisfied

Timothy O\\\\\\\'Connor
May 29, 2018
"Great service, quick turnaround."
 


Very Satisfied

Nathan Seldin
May 23, 2018
"Amazing job! If i ever need more glass work you are my first call."
 


Very Satisfied

Jane Granger
May 16, 2018
 


Very Satisfied

Danny Fradette
May 16, 2018
"They did a great job on the window and did not leave any trash in the car."
 


Very Satisfied

PATRICIA Langevin
May 15, 2018
"I have been going here for as long as I can remember. I moved from West Springfield to Chicopee and I still come from Chicopee to get my inspections or anything else that Joe station does"
 


Very Satisfied

Stanley Padykula
May 10, 2018
"Have had my truck worked on and my wife's car Worked on and have had very good experiences And will be back."
 


Very Satisfied

Victor Kaminski
May 07, 2018
" I have had two phenomenal customer service experiences at affordable auto glass . The customer service representative's are always friendly compassionate and easy to deal with . The glass technician was very informative and knowledgeable. I am very pleased with the end result with my new windshield. Thanks again affordable auto glass for being a top rated glass company and always taking care of your customers ! "
 


Very Satisfied

Amy Bouvier
May 04, 2018
 


Very Satisfied

Pablo Alvarez
May 03, 2018
 


Very Satisfied

Beverly Borowiec
May 03, 2018
"Always pleased with the service of Afforable. Been getting inspections here for some time now and recommend people for the glass replacement too."
 


Very Satisfied

BRUCE JACOBS
May 02, 2018
"Came in for annual inspection. Courteous, professional & friendly as always. Doesn\'t get any better :-)) "
 


Very Satisfied

Dan Wroth
May 01, 2018
"Always fast, dependable service from a fine, friendly staff!"
 


Very Satisfied

Dianna Watson
April 27, 2018
 


Very Satisfied

Nicki Haluch
April 24, 2018
"Thanks for the quick great service!!"
 


Very Satisfied

Sandoval Martha
April 14, 2018
"First time here and I'm very satisfied with the service they provided. Is also good to know that the do inspections, I'll definitely be back ."
 


Very Satisfied

Holly Stratos
April 12, 2018
"We’ve used AAG for years. I needed a sticker and was in and out in less than 15 minutes. "
 


Very Satisfied

Jason Alves
April 04, 2018
"I came in for an inspection sticker and they told me it was going to be about 45 minutes wait I was OK with that. I was in and out in 15 minutes. Very fast service and I was very pleased I will be back"
 


Very Satisfied

Gordon Michael
April 04, 2018
"I am a repeat customer here because of the friendly, efficient service and I don\'t trust the windshield replacement in a parking lot process. The job was complete when they said it would be."
 


Satisfied

Chirantan Kanani
April 03, 2018
"The wiper blades I got are not good quality. I was told they would serve me well, but they make a lot of noise when they wipe the glass, and do not wipe the windshield properly either. I might need to call your office to get them replaced. Also, the recorded phone message says you offer a courtesy vehicle for customers while the vehicle is being repaired. I was neither offered a courtesy vehicle. I appreciated the ride to a nearby Panera Bread store for waiting, but they refused to pick me up when the work was done even though I requested it a couple of times and the place where I was to be picked up was only about 1.5 miles from your store. I called an Uber to get back to the store, but I would have appreciated the ride back. I'm sure other customers would too."
 


Very Satisfied

Nicole S
April 02, 2018
"I keep coming back to Affordable Auto Glass each year for my inspection because everyone is so nice and they are efficient in a timely manner. Another thing that is a huge plus is that the garage & the inspection person are both smoke free! It is hard to find a garage that doesn’t stink like smoke, leaving your vehicle with an odor. It’s tge little things!! "
 


Very Satisfied

George Condon
April 02, 2018
"Commerce Insurance has changed their name to Mapfre but Mapfre is not on your list of insurance companies."
 


Very Satisfied

Kirk Metcalf
March 23, 2018
"I have known you guys for years. Never had any problems"
 


Very Satisfied

Laurie LeFebvre
March 20, 2018
 


Very Satisfied

Jeffrey Riddick
March 18, 2018
"Made an appointment and was completed as scheduled Great service and very friendly people"
 


Satisfied

Nat Barker
March 14, 2018
"Came on original date and was informed the glass had not arrived. Would have liked a call so I didn’t have to drive there to learn I needed to reschedule "
 


Very Satisfied

Philip Deliefde
March 14, 2018
 


Very Satisfied

Charlene Cocrane
March 09, 2018
"I was very happy with Tammie and with my service technician. The only thing I was unhappy about was that they could not provide mobile service at this time. They were able to provide me a ride to my workplace, so that worked out okay. "
 


Very Satisfied

AVIS MURPHY
March 06, 2018
"Very nice felt comfortable. Will be back"
 


Very Satisfied

Richard Piela
March 06, 2018
"Initial car Tammy was very professional and efficient. A pleasure to deal with. Drew and Bobby performed the work and did excellent work. Although the windshield replacement took longer than I thought it would (5hours) the windshield did not have the tape on the outside. The installation was complete and whatever cement was used was dry enough to drive with."
 


Very Satisfied

Marissa Crow
March 03, 2018
"Super efficient and super friendly!!! "
 


Very Satisfied

Carol Pederzani
March 02, 2018
 


Very Satisfied

Ramon Planas
March 02, 2018
 


Very Satisfied

John Maiolo
March 01, 2018
" I have been to this location a number of times so has my wife and son the people are always very friendly and they do a great job !!!"
 


Very Satisfied

Melissa Young
February 28, 2018
 


Very Satisfied

Stephen Grader
February 27, 2018
"Tammie at the front desk was amazing. She was sweet and courteous responding to my needs. She made my experience a painless one. If possible, please forward this to her. She should be recognized for her outstanding customer service. Thank you!"
 


Very Satisfied

Robert Deane
February 27, 2018
"Came in to get an inspection sticker for our truck. Heard about you through a friend who highly recommended you. I am a believer, your team was very friendly and the wait was less than expected. The waiting room is clean and comfortable. We will certainly come back for any service that you can provide in the future and recommend you highly to anyone in need of your services. Thank you."
 


Very Satisfied

Joseph Pluciennik
February 23, 2018
"Woman at the desk was really wonderful and pleasant. but wish that the sticker was put on more neatlt."
 


Very Satisfied

Audra Staron
February 13, 2018
"Tammie was GREAT!! She made the entire process simple. I would recommend your company to my friends and family! 🙂"
 


Very Satisfied

Matthew Smith
February 13, 2018
 


Very Satisfied

Jenny Oneill
February 07, 2018
"Great Service. "
 


Dissatisfied

Rose Guerra
February 01, 2018
"The technicians were very nice and did a great job. I was, however, told that my car would be recalibrated (toyota safety sense). When I picked up my vehicle, the car was not recalibrated and I wasn't told about this - I only realized this when I got into my car and notifications began to go off (e.g. safety sense wasn't working and to contacts my dealer). When I originally called to set up the appointment to get my windshield replaced I was told by the CSR that "everything would be taken care of" - including the recalibration (This was a question I specifically asked because I didn't want to have to set up 2 appointments). When I went back in to ask what was going on I was told that the person that does the recalibration wasn't there and so it wasn't done. I then had to set up a separate appointment with Toyota to get it recalibrated - pay for it out of pocket and wait to be reimbursed by my insurance. No apology was given. It was incredibly frustrating and had I known that your company could not provide recalibration services prior to this I would have gone elsewhere. Again, the work was good, however, the communication was terrible. "
 


Very Satisfied

PHILIP HAYES
January 31, 2018
 


Very Satisfied

Doug Mellis
January 28, 2018
"Thank you"
 


Very Satisfied

Jim Monahan
January 25, 2018
"New wiper blades leave streaks. Can I have my old wiper blades back?"
 


Very Satisfied

Karen Demers
January 23, 2018
"Here for my sticker, first time I went here on the advice from my mom. The lady greeting was very nice, the technician was quick, efficient and very nice as well. It was simple and painless. I will see you next year."
 


Very Satisfied

Jim Monahan
January 22, 2018
"New wipers leave streaks, can I have my old ones back?"
 


Very Satisfied

Clifford Bresett
January 12, 2018
"Excellent service! I would highly recommend Affordable Glass to my friends. The customer service department is outstanding, those two ladies are very professional and they liked their jobs. It is a blessing to see a small business that really cares about their customers. Thank you, Joe, for taking care of me. "
 


Very Satisfied

Phil Dion
January 11, 2018
"Cared about my business, and my vehicle. Offered temporary fix until the correct parts could come in and completely functional. Overall quick, efficient, and friendly"
 


Very Satisfied

Benjamin Clarke
December 26, 2017
"Every member of the team did a great job to work with my insurance company, use a good product and provide great installation of my new windshield. Thank you!"
 


Very Satisfied

Paul SCHUH
December 21, 2017
"Great service and friendly service reps"
 


Very Satisfied

Paul SCHUH
December 21, 2017
"Great service and friendly service reps"
 


Very Satisfied

Nicholas Frazier
December 18, 2017
"A+ as always. Wouldn't go anywhere else."
 


Very Satisfied

Barbara Burke
December 16, 2017
"Stopped in for an inspection sticker. Everyone was friendly and courteous. My wait was no more than 15 minutes and I was back on the road. I was very impressed with the service. Thank you."
 


Very Satisfied

Joseph Longo
December 13, 2017
"Just stopped in for an inspection sticker but was very impressed with the customer service and overall professionalism! Have already recommended based solely on the customer service experience."
 


Satisfied

Mario Bourdeau
December 12, 2017
"No comments"
 


Satisfied

Mario Bourdeau
December 12, 2017
"No comments"
 


Very Satisfied

Doreen Prouty
December 05, 2017
"It has been a long time since I have been able to say everything about a service was great. I am very pleased and am telling others how fantastic and professional your service was. You rate A-plus in my book. "
 


Very Satisfied

Amy Rekart
November 29, 2017
 


Very Satisfied

Patricia Ellard
November 13, 2017
"Would recommend to anyone who needed quick and friendly service. Able to accommodate your schedule."
 


Very Satisfied

Raymond Suchak
November 08, 2017
"Have been bringing my two vehicles here for state inspection for 10 years and also glass when needed always great service"
 


Very Satisfied

Lynn Bertrand
November 06, 2017
"Great service and friendly staff Thanks "
 


Very Satisfied

Gromaski Matt
October 30, 2017
 


Very Satisfied

Susan Konieczny
October 26, 2017
"Always get in and out...Love the glass cleaner"
 


Very Satisfied

Don Cardin
October 19, 2017
"I am very pleased with my service today. Came in for a inspection and got right in. The ladies at the desk were sooo pleasant and very helpful. I wish I got the guys name that did my inspection he was very very courteous. It is such comfort to know when I go there I know I will be treated right. Thank you to the owner and all his staff. "
 


Very Satisfied

Trish Woodbury
October 19, 2017
"I use Affordable 3 times a year for my family's vehicle safety inspections and occasionally for glass breakage, and always receive excellent service. All employees are super friendly. I have recommended them to other relatives & friends."
 


Very Satisfied

Maria Serra
October 19, 2017
"Very satisfied with the customer service representatives in being thorough and explaining everything in regards to a windshield replacement. No problems with the replacement windshield or the new wiper blades."
 


Very Satisfied

SANDRA TRINCHINI
October 13, 2017
"Excellent customer service, appointment was offered for same day repair. Payment transaction was handled by the CSR, I was not required to call my insurance company. Reception area and waiting room are spotless and the staff is very friendly and inviting. Very happy with the windshield repair. Thank you!"
 


Very Satisfied

SANDRA TRINCHINI
October 13, 2017
"Excellent customer service, appointment was offered for same day repair. Payment transaction was handled by the CSR, I was not required to call my insurance company. Reception area and waiting room are spotless and the staff is very friendly and inviting. Very happy with the windshield repair. Thank you!"
 


Very Satisfied

SANDRA TRINCHINI
October 13, 2017
"Excellent customer service, appointment was offered for same day repair. Payment transaction was handled by the CSR, I was not required to call my insurance company. Reception area and waiting room are spotless and the staff is very friendly and inviting. Very happy with the windshield repair. Thank you!"
 


Very Satisfied

SANDRA TRINCHINI
October 13, 2017
"Excellent customer service, appointment was offered for same day repair. Payment transaction was handled by the CSR, I was not required to call my insurance company. Reception area and waiting room are spotless and the staff is very friendly and inviting. Very happy with the windshield repair. Thank you!"
 


Very Satisfied

Joseph Calabrese
October 13, 2017
 


Very Satisfied

Raymond Bourbeau
October 12, 2017
"Great overall experience. The free loaner car was invaluable also."
 


Very Satisfied

Luis Vidal
October 05, 2017
"Great service, thanks"
 


Very Satisfied

Karen Brill
October 04, 2017
"Great service it was done in a timely manner and would highly recommend to others. "
 


Very Satisfied

Chrystal Rosinski
October 02, 2017
"We always go to you. I wouldn't use any other service."
 


Very Satisfied

Flora Bergeron
September 30, 2017
"I have only been able to use the sticker portion of your business. But that experience has been wonderful through the years and if I ever need glass replacement you will be the one! Thank you "
 


Very Satisfied

Christine Daviau
September 29, 2017
"I am very happy with the service I received. Very fast and extremely friendly. I will be back. "
 


Very Satisfied

Eliano Soares
September 28, 2017
"Excellent communication. Free loaner vehicle. Returned my car cleaner than the way I left it. On the telephone and in person, the staff was kind and professional. A+"
 


Very Satisfied

William Mcclure II
September 22, 2017
"Customer service was excellent"
 


Very Satisfied

Norm Guilbert
September 21, 2017
"Always prompt and efficient service for auto glass and inspections "
 


Very Satisfied

RICHARD HORNE
September 16, 2017
"I am a Master Technician at Balise Nissan. Our state inspection operation is down during construction. Always enjoy doing business with Affordable. Call and spoke with Aioli and dropped my wife's car for inspection. Was contacted within a half hour that I was all set. Have had glass work done in the past on my personal vehicles and have had excellent glass repairs. Keep up the great work!"
 


Very Satisfied

Michelle Holmes
September 15, 2017
 


Very Satisfied

Michael Williams
September 15, 2017
"All staff was extremely courteous and friendly. I stopped by as a suggestion from Bertera Service Writer to get a MA auto inspection sticker.. I was greeted enthusiastically, provided the info. requested and said to wait in the client lounge. About 5 mins. later I was greeted by your service tech who handed me a document pouch, a can of glass cleaner and said I was all set and thanked me. I thanked him also for the quick turn around and left."
 


Very Satisfied

Martha Morris
September 15, 2017
 


Very Satisfied

Joe Fernandes
September 11, 2017
 


Very Satisfied

Joe Fernandes
September 11, 2017
 


Very Satisfied

Linda Blouin Roy
September 04, 2017
 


Very Satisfied

Sandra Ansara
September 02, 2017
 


Very Satisfied

Melissa Mastronardi
August 31, 2017
"Your front desk help was wonderful! i was in and out in no time for my inspection sticker"
 


Very Satisfied

Richard Hennessy
August 31, 2017
"Absolute wonderful experience.....very efficient, professional and courteous!"
 


Very Satisfied

Peter Schindelman
August 25, 2017
"I went specifically for an inspection so the CSR didn't have to ask me about that. I like going to your business for car inspections because they're done quickly without having to make an appointment."
 


Very Satisfied

Kenneth Proulx
August 22, 2017
 


Very Satisfied

Linda Suty
August 16, 2017
"First visit for inspection sticker. All friendly. I will be back and would tell others about you"
 


Satisfied

Rick Vigliano
August 15, 2017
 


Very Satisfied

Paul Depelteau
August 15, 2017
"I stopped to get an inspection sticker. Everything was handled very professionally."
 


Very Satisfied

James Berrelli
August 14, 2017
"Customer Service was very efficient and friendly and technician was friendly and fast working on my vehicle for an inspection sticker."
 


Very Satisfied

Parzychowski Walter
August 11, 2017
"Very professional."
 


Very Satisfied

Clayton Dimock
August 09, 2017
 


Very Satisfied

Sam Lynn
August 09, 2017
"Good place to have work done very professional neat and tidy only thing I was dissatisfied with was when they called me and said my car was all set for the inspection sticker and when I got there it had an R on it for emissions-related problems which was no big deal since I've got it taken care of but when they tell me it's ALLSET tyou think it's ALL SET "
 


Satisfied

Barbara Griswold
August 08, 2017
"Great service that's why I keep coming back. And never a long wait great for us old folks.Thank you."
 


Very Satisfied

David Woodford
August 08, 2017
"Everything went extremely well. In and out quickly."
 


Very Satisfied

David Woodford
August 08, 2017
"Everything went extremely well. In and out quickly."
 


Very Satisfied

Brian Moore
July 29, 2017
"Convenience, Quality, Service. Thats why I'm a repeat customer. Keep it up & I'll keep coming back! "
 


Very Satisfied

Maria Lopez
July 22, 2017
"Great service!"
 


Very Satisfied

Phil Rumian
July 21, 2017
 


Very Satisfied

Amy Willey
July 21, 2017
"Excellent service"
 


Very Satisfied

Joseph Perpetua
July 19, 2017
"Great experience and great customer service!"
 


Very Satisfied

Christine Price
July 19, 2017
"The staff at Affordable Auto Glass is top notch! I definitely recommend them to my friends and family!"
 


Very Satisfied

Andrew Roy
July 18, 2017
 


Satisfied

Celetti Liza
July 16, 2017
"Over all service was good however disappointed they did not inform us far would be ready same day. Went there to pick up at 525-shop was already closed and no one was even there to speak with. Saw car in shop with no windshield and needed to scramble for another plan. "
 


Satisfied

Michael Iwanicki
July 13, 2017
 


Very Satisfied

Fred Galanski
July 09, 2017
 


Very Satisfied

Ronald B Hill
July 08, 2017
"I have the cleanest windshield in town!! If I saved all my empty spray cans of window cleaner ,I would have 20 to 25. You are the best. Ron Hill."
 


Very Satisfied

Roy Costabile
July 07, 2017
"Free glass cleaner quick inspection ! Very nice service will definitely be back !"
 


Very Satisfied

Amy Davidson
July 05, 2017
"The woman at the front desk- I can't remember her name- but she was wonderful. So friendly and helpful!!"
 


Very Satisfied

Jessica Kenney
July 05, 2017
"Great Service for years....even now that I don't live in West Springfield I come back here."
 


Very Satisfied

Jessica Kenney
July 05, 2017
"Great Service for years....even now that I don't live in West Springfield I come back here."
 


Very Satisfied

Elizabeth Zielinski
July 05, 2017
"Alway excellent! I go to the Affordable Auto Glass in West Springfield MA. I always get my inspections done there when needed. Staff are always professional, and friendly. Love, love, love the glass cleaner!"
 


Very Satisfied

John Baker
July 02, 2017
"Great service courteous and professional"
 


Very Satisfied

Charles Ford
June 26, 2017
"Great service"
 


Very Satisfied

Brian Vosburgh
June 24, 2017
"Billy did my inspection and was great. Brought a problem to my attention that he noticed that should be addressed."
 


Very Satisfied

Kevin Murphy
June 23, 2017
"What an awesome job from start to finish your customer service was absolutely a perfect 10 I was so impressed I'm coming back on July 11th to get my headlights restored thank you for my very loyal customer I will highly recommend you to my family and friends"
 


Very Satisfied

Kevin Murphy
June 23, 2017
"What an awesome job from start to finish your customer service was absolutely a perfect 10 I was so impressed I'm coming back on July 11th to get my headlights restored thank you for my very loyal customer I will highly recommend you to my family and friends"
 


Very Satisfied

Alan Houghtaling
June 23, 2017
"Been coming here from time bought car in 06 for inspection and now a windshield. Great people and place. Highly recommended "
 


Very Satisfied

JOHN HOOKER
June 22, 2017
"We wouldn't go anywhere else!"
 


Very Satisfied

Jay Gearing
June 21, 2017
"Affordable Auto Glass was a great company to work with in every aspect. I would recommend this company to anyone. Affordable Auto Glass took the stress out of a stressful situation and made it a pleasant experience."
 


Very Satisfied

James Munroe
June 20, 2017
 


Very Satisfied

Santos Sarah
June 16, 2017
"The girls at the front were super nice, and the work done by the guys was top notch!!"
 


Very Satisfied

DENNIS FOLEY
June 15, 2017
 


Very Satisfied

Robert Campbell
June 15, 2017
 


Very Satisfied

Esile Joe
June 15, 2017
 


Very Satisfied

Sue Walsh Walsh
June 10, 2017
"Great experience. The two customer service representatives very friendly and welcoming. Highly recommend. "
 


Very Satisfied

Chris Kastel
June 09, 2017
"I use you folks exclusively for glass and recommend you whenever asked."
 


Very Satisfied

Walter Szczuka
June 09, 2017
"Just an inspection but a pleasurable experience. "
 


Very Satisfied

Jonathan Flebotte
June 06, 2017
"Always great service!"
 


Satisfied

Theresa Renaud
June 06, 2017
"The only issue I had was that the technician did not put the license plate back in appropriately. They removed the protective plastic piece that lines the entire plate (front and back) and did not put them back on. It's a brand new car and now I have to remove the bolts to put them back on. It is currently metal plate against my BRAND NEW CAR. I couldn't answer ?s 10 & 11 appropriately because the website woukfnt let me view the complete sentences.. survey was not done on a desktop. "
Our Response:
Hi Theresa, Your car was here for a sticker and the plastic rings around your plate are illegal in MA if they cover the phrase "spirit of america" as yours did. We take them off no charge as a courtesy so you can get your sticker. We can not put them back on by law since they are illegal. Most vehicles do not have the rings as people pull them off immediately and it is just the metal plate screwed to the car. In regards to the feedback not showing the full sentences, thanks for alerting us and we are working to correct this now. Thank you!
 

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