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Customer Feedback
All User Feedback
Very Satisfied
Very Satisfied
Veronica Gibson
November 14, 2019
"I've been having my vehicle inspected at AAG for 5+ years. I love you guys! Clean, quick, and high quality! 🙂"
November 14, 2019
"I've been having my vehicle inspected at AAG for 5+ years. I love you guys! Clean, quick, and high quality! 🙂"
Very Satisfied
Very Satisfied
Very Satisfied
Paul Nebosky
November 07, 2019
"Outstanding job by Drew. Great work by Tammy in setting up the appointment "
November 07, 2019
"Outstanding job by Drew. Great work by Tammy in setting up the appointment "
Very Satisfied
Erna Wozny
November 02, 2019
"I am a women I highly recommend them for inspection they are very honest. I also have my own mechanic he stated that my car would pass it always does that is why I know that they do not take advantage of anyone they are friendly and very fast."
November 02, 2019
"I am a women I highly recommend them for inspection they are very honest. I also have my own mechanic he stated that my car would pass it always does that is why I know that they do not take advantage of anyone they are friendly and very fast."
Very Satisfied
Marian Laviolette
October 31, 2019
"Very satisfied. Came in for an inspection sticker and was taken right in. Have always had great service."
October 31, 2019
"Very satisfied. Came in for an inspection sticker and was taken right in. Have always had great service."
Satisfied
Ronald Kozak
October 31, 2019
"Only one disappointment, I called on Monday and received an appointment for that Thursday morning. When I arrived we were told you were over booked and could see me on Friday. Also a comment was made that a walk in had come in also. Poor booking. Fortunately we were able to make the Friday appointment. I would still use your shop for any future needs. I'm hoping my mishap was a one and only."
October 31, 2019
"Only one disappointment, I called on Monday and received an appointment for that Thursday morning. When I arrived we were told you were over booked and could see me on Friday. Also a comment was made that a walk in had come in also. Poor booking. Fortunately we were able to make the Friday appointment. I would still use your shop for any future needs. I'm hoping my mishap was a one and only."
Very Satisfied
Thu Le
October 25, 2019
"My car windows were broken and I called them. I do not speak English well but they have persisted in listening to me. I asked them how long it took them to finish, they told me it was half a day, but everything done early than they said , only took them 2 hours to finish . I am very satisfied with that Thank you alot "
October 25, 2019
"My car windows were broken and I called them. I do not speak English well but they have persisted in listening to me. I asked them how long it took them to finish, they told me it was half a day, but everything done early than they said , only took them 2 hours to finish . I am very satisfied with that Thank you alot "
Very Satisfied
Mari Roy
October 23, 2019
"I went there for an inspection sticker .It was done in the time that they said it would be and everyone was very polite. "
October 23, 2019
"I went there for an inspection sticker .It was done in the time that they said it would be and everyone was very polite. "
Very Satisfied
Linda Bowers
October 22, 2019
"We always come for our sticker. I wished that had ask us to replace windshield wipes because now I have to go back. There service and customer service is excellent that is why we come back."
October 22, 2019
"We always come for our sticker. I wished that had ask us to replace windshield wipes because now I have to go back. There service and customer service is excellent that is why we come back."
Very Satisfied
Linda Bowers
October 22, 2019
"We always come for our sticker. I wished that had ask us to replace windshield wipes because now I have to go back. There service and customer service is excellent that is why we come back."
October 22, 2019
"We always come for our sticker. I wished that had ask us to replace windshield wipes because now I have to go back. There service and customer service is excellent that is why we come back."
Very Satisfied
Chris Aberdale
October 18, 2019
"The woman at the desk can get a little short but I assume she has a lot to deal with, techs were awesome and knowledgeable. Overall very positive experience I'll come back for all my stickers and glass and always recommend AAG to others."
October 18, 2019
"The woman at the desk can get a little short but I assume she has a lot to deal with, techs were awesome and knowledgeable. Overall very positive experience I'll come back for all my stickers and glass and always recommend AAG to others."
Very Satisfied
Kevin Beattie
October 17, 2019
"Always a pleasure to have work done at Affordable Auto Glass. Conveniently located, staff are very friendly, service is prompt and thorough. Now have my wife going here for her annual inspection and she knows the name of anything happens to her window."
October 17, 2019
"Always a pleasure to have work done at Affordable Auto Glass. Conveniently located, staff are very friendly, service is prompt and thorough. Now have my wife going here for her annual inspection and she knows the name of anything happens to her window."
Very Satisfied
Richard Descheneaux
October 17, 2019
"Great timely service. I typically come here for my vehicle inspection and have always been pleased. "
October 17, 2019
"Great timely service. I typically come here for my vehicle inspection and have always been pleased. "
Very Satisfied
Very Satisfied
Edward Bellerose
September 26, 2019
"Great experience, nice to deal with locally owned shop where the employees truly care."
September 26, 2019
"Great experience, nice to deal with locally owned shop where the employees truly care."
Very Satisfied
Very Satisfied
Angel Ayala
September 22, 2019
"Ever since my first visit been going there at least 2 a year for the past 4 yrs"
September 22, 2019
"Ever since my first visit been going there at least 2 a year for the past 4 yrs"
Very Satisfied
Angel Ayala
September 22, 2019
"Ever since my first visit been going there at least 2 a year for the past 4 yrs"
September 22, 2019
"Ever since my first visit been going there at least 2 a year for the past 4 yrs"
Very Satisfied
Nancy Aurnhammer
September 20, 2019
"I bring all my vehicles here for inspection. Always professional. Should I ever need a windshield replaced this will be my go to shop. "
September 20, 2019
"I bring all my vehicles here for inspection. Always professional. Should I ever need a windshield replaced this will be my go to shop. "
Dissatisfied
Megan Martineau
September 15, 2019
"I brought my vehicle in to get a windshield replacement for 7:30, and I requested my sticker be done as well. I got a phone call around 11, letting me know my car was ready to be picked up. I arrived to find out that there were “electrical problems” and I would need to bring my car to a mechanic to get it fixed. Because of those “problems” my windshield was not calibrated and I did not get my sticker. None of which was told to me over the phone. When I brought my vehicle in, there were no “electrical problems”, so why all of the sudden now? I brought my car to a mechanic, who stated something was done when the windshield was replaced. I had to pay $178, for a repair that you caused. Horrible customer service. You mess something up, you fix it. "
September 15, 2019
"I brought my vehicle in to get a windshield replacement for 7:30, and I requested my sticker be done as well. I got a phone call around 11, letting me know my car was ready to be picked up. I arrived to find out that there were “electrical problems” and I would need to bring my car to a mechanic to get it fixed. Because of those “problems” my windshield was not calibrated and I did not get my sticker. None of which was told to me over the phone. When I brought my vehicle in, there were no “electrical problems”, so why all of the sudden now? I brought my car to a mechanic, who stated something was done when the windshield was replaced. I had to pay $178, for a repair that you caused. Horrible customer service. You mess something up, you fix it. "
Our Response:
Hi Megan, You are right if we mess something up we should fix it but we didn't make any mistakes with yours. When a vehicle comes in that has a windshield with a camera mounted on it it will need calibration such as yours. The very first thing we do BEFORE we start working on your car is to plug into the OBDII port and run a scan to see if there are any codes so we don't get blamed for instances such as this and because it is a requirement from the insurance company in order for us to get paid. When we plugged into your vehicle it could not communicate with your car and said it had no power at the pin in the port. We called you at 10 am to let you know this. This makes it impossible for us to calibrate and also makes it impossible to do an inspection sticker since the inspection machine uses the same OBDII port and it showed the exact same code. I'm sorry your vehicle had to have repair work but this was an existing problem with your vehicle before you came to our shop for a windshield. We did try to reach out to you by phone and left a message to answer any questions but you did not call back as of several days beyond the message. If there is any way we can further help please call us back.
Hi Megan, You are right if we mess something up we should fix it but we didn't make any mistakes with yours. When a vehicle comes in that has a windshield with a camera mounted on it it will need calibration such as yours. The very first thing we do BEFORE we start working on your car is to plug into the OBDII port and run a scan to see if there are any codes so we don't get blamed for instances such as this and because it is a requirement from the insurance company in order for us to get paid. When we plugged into your vehicle it could not communicate with your car and said it had no power at the pin in the port. We called you at 10 am to let you know this. This makes it impossible for us to calibrate and also makes it impossible to do an inspection sticker since the inspection machine uses the same OBDII port and it showed the exact same code. I'm sorry your vehicle had to have repair work but this was an existing problem with your vehicle before you came to our shop for a windshield. We did try to reach out to you by phone and left a message to answer any questions but you did not call back as of several days beyond the message. If there is any way we can further help please call us back.
Very Satisfied
Maryann G. Marshman
September 13, 2019
"I have always found the services I received to be excellent for over 20 years now!"
September 13, 2019
"I have always found the services I received to be excellent for over 20 years now!"
Very Satisfied
Michelle L Parent
September 13, 2019
"I am a repeat inspection / glass replacement customer. I’ve always been treated with professionalism and courtesy. I especially appreciate the quick, thorough service and the bonus can of “liquid gold” aka glass cleaner. Very pleased!"
September 13, 2019
"I am a repeat inspection / glass replacement customer. I’ve always been treated with professionalism and courtesy. I especially appreciate the quick, thorough service and the bonus can of “liquid gold” aka glass cleaner. Very pleased!"
Very Satisfied
Scott Cummings
September 05, 2019
"Went in for an inspection. I was told an hour , it took less than 30 minutes. Everyone was nice and very courteous to me while I was there. I would recommend this place to anyone. "
September 05, 2019
"Went in for an inspection. I was told an hour , it took less than 30 minutes. Everyone was nice and very courteous to me while I was there. I would recommend this place to anyone. "
Very Satisfied
Vincenzo Rettura
September 03, 2019
"Fast in and out. Was there for an inspection sticker. Great Team"
September 03, 2019
"Fast in and out. Was there for an inspection sticker. Great Team"
Very Satisfied
Jim Millot
August 30, 2019
"Extremely satisfied. Have used multiple times in the past and always been happy with the quality of service."
August 30, 2019
"Extremely satisfied. Have used multiple times in the past and always been happy with the quality of service."
Very Satisfied
Mike Culver
August 30, 2019
"I stopped in for an unscheduled inspection sticker and was done within 30 min. Prompt and courteous staff and technician. Great service, thanks."
August 30, 2019
"I stopped in for an unscheduled inspection sticker and was done within 30 min. Prompt and courteous staff and technician. Great service, thanks."
Very Satisfied
Christi Masciadrelli
August 29, 2019
"I come every year for my inspection. Your staff is always super friendly and efficient. Keep up the awesome work!"
August 29, 2019
"I come every year for my inspection. Your staff is always super friendly and efficient. Keep up the awesome work!"
Very Satisfied
Hector Carrasquillo
August 27, 2019
"Very nice people friendly and fast service I’ll take my cars for my inspection sticker again "
August 27, 2019
"Very nice people friendly and fast service I’ll take my cars for my inspection sticker again "
Very Satisfied
Very Satisfied
Very Satisfied
Jose Gonzalez
August 14, 2019
"Went to get my car inspection , very satisfied with the staff, service and time."
August 14, 2019
"Went to get my car inspection , very satisfied with the staff, service and time."
Very Satisfied
Very Satisfied
Karen Wells
August 12, 2019
"Thankyou for washing my coffee mug that I left behind and got back from nice women working the desk! Greatly appreciated! Best customer service around!"
August 12, 2019
"Thankyou for washing my coffee mug that I left behind and got back from nice women working the desk! Greatly appreciated! Best customer service around!"
Very Satisfied
Paul Graves
August 12, 2019
"I drive from South Hadley just to come for my inspection stickers on my vehicles because of the professional service."
August 12, 2019
"I drive from South Hadley just to come for my inspection stickers on my vehicles because of the professional service."
Very Satisfied
Linda Magni
August 12, 2019
"Have used you twice now and will return in the future for my glass needs. Will also refer my friends. Very happy with over all service"
August 12, 2019
"Have used you twice now and will return in the future for my glass needs. Will also refer my friends. Very happy with over all service"
Very Satisfied
Joseph Savaria
August 12, 2019
"I came in for an inspection sticker and I was very satisfied with the staff and the wait time. Overall it was an excellent experience. "
August 12, 2019
"I came in for an inspection sticker and I was very satisfied with the staff and the wait time. Overall it was an excellent experience. "
Very Satisfied
Arleen Collins
August 10, 2019
"It was my first experience at affordable auto glass and I was waited on as soon as I walked in the door. The receptionist was friendly and polite. The best part of my whole experience was the short wait to get my sticker. "
August 10, 2019
"It was my first experience at affordable auto glass and I was waited on as soon as I walked in the door. The receptionist was friendly and polite. The best part of my whole experience was the short wait to get my sticker. "
Very Satisfied
Alan Houghtaling
August 03, 2019
"Been coming here for inspiration stickers from day one of owning my new car back in 06. Great people and place. "
August 03, 2019
"Been coming here for inspiration stickers from day one of owning my new car back in 06. Great people and place. "
Very Satisfied
Gayle White
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
Very Satisfied
Gayle White
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
Very Satisfied
Gayle White
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
Very Satisfied
Nancy Stevenson
July 31, 2019
"My car inspection was done quickly and there was a nice, clean space in which to wait. "
July 31, 2019
"My car inspection was done quickly and there was a nice, clean space in which to wait. "
Very Satisfied
Lorna Shirer
July 30, 2019
"I am very satisfied with the service I received for my windshield replacement--and very pleasantly surprised to find my car had been cleaned while it was there--saved me a job when I got home! Thanks, folks!"
July 30, 2019
"I am very satisfied with the service I received for my windshield replacement--and very pleasantly surprised to find my car had been cleaned while it was there--saved me a job when I got home! Thanks, folks!"
Very Satisfied
Nicholas Bull
July 30, 2019
"I have been to Affordable Auto Glass twice now. The first time to replace a cracked windshield and the second for an inspection sticker. Each time the staff was very friendly, responsive, and professional. I would highly recommend AAG to any of my friends or family. "
July 30, 2019
"I have been to Affordable Auto Glass twice now. The first time to replace a cracked windshield and the second for an inspection sticker. Each time the staff was very friendly, responsive, and professional. I would highly recommend AAG to any of my friends or family. "
Very Satisfied
Janet Lebeau
July 30, 2019
"Always satisfied with the service here. The cleanest, friendliest facility around."
July 30, 2019
"Always satisfied with the service here. The cleanest, friendliest facility around."
Very Satisfied
Anne Duval
July 20, 2019
"Love going here staff is always polite and helpful and waiting room is always clean and comfortable "
July 20, 2019
"Love going here staff is always polite and helpful and waiting room is always clean and comfortable "
Very Satisfied
Very Satisfied
Very Satisfied
Soldelys Navedo
July 10, 2019
"Everyone was very friendly and professional, especially communicative. I will definitely be recommending Affordable Auto Glass to others, they made the process easy and painless for me. Thank you! "
July 10, 2019
"Everyone was very friendly and professional, especially communicative. I will definitely be recommending Affordable Auto Glass to others, they made the process easy and painless for me. Thank you! "
Very Satisfied
Larry Baran
July 02, 2019
"First time I have been here for Mass inspiration. Waiting room was comfortable. They gave me a glass cleaner when the inspection was complete and placed my registration in a plastic holder. Will be back next year."
July 02, 2019
"First time I have been here for Mass inspiration. Waiting room was comfortable. They gave me a glass cleaner when the inspection was complete and placed my registration in a plastic holder. Will be back next year."
Very Satisfied
Very Satisfied
Anita Williams
July 01, 2019
"I have come in to get my inspection for the past few years. Each time has been a very good experience. My car failed due to the tires. The technician came outside and went over why it failed. "
July 01, 2019
"I have come in to get my inspection for the past few years. Each time has been a very good experience. My car failed due to the tires. The technician came outside and went over why it failed. "
Very Satisfied
Ted Gage
June 29, 2019
"Service was excellent fast, and courteous.Had a car ready for me to use so I did not have to wait at the shop."
June 29, 2019
"Service was excellent fast, and courteous.Had a car ready for me to use so I did not have to wait at the shop."
Very Satisfied
Pedro Santiago
June 28, 2019
"The fron desk person very friendly and the technician was very nice polite strech hands with me and olso give me a glass cleaner and told me to enjoy my new car see you next year for inspection."
June 28, 2019
"The fron desk person very friendly and the technician was very nice polite strech hands with me and olso give me a glass cleaner and told me to enjoy my new car see you next year for inspection."
Very Satisfied
Scott Bailey
June 26, 2019
"This is a great business and I always receive first class service! It was a pleasure doing business with you!"
June 26, 2019
"This is a great business and I always receive first class service! It was a pleasure doing business with you!"
Satisfied
PASTOR Deborah Gamelli
June 13, 2019
"If the car had been cleaned inside it would of made my experience ever that much better! Excellent FAST PROMPT SERVICE!!!! I drove in June 12th for Inspection Sticker! "
June 13, 2019
"If the car had been cleaned inside it would of made my experience ever that much better! Excellent FAST PROMPT SERVICE!!!! I drove in June 12th for Inspection Sticker! "
Satisfied
Tyler Dunlea
June 07, 2019
"Just a walk in for a sticker, during my lunch break, its only a mile down the road. Maybe 45-hour wait, no big deal. got the free glass cleaner out of it, seems like a nice perk"
June 07, 2019
"Just a walk in for a sticker, during my lunch break, its only a mile down the road. Maybe 45-hour wait, no big deal. got the free glass cleaner out of it, seems like a nice perk"
Very Satisfied
Joanne Sypek
June 04, 2019
"I went for my inspection sticker and the service was great. Everyone was really nice and it was done so quickly. I will definitely go back!"
June 04, 2019
"I went for my inspection sticker and the service was great. Everyone was really nice and it was done so quickly. I will definitely go back!"
Very Satisfied
Joanne Sypek
June 04, 2019
"I went for my inspection sticker and the service was great. Everyone was really nice and it was done so quickly. I will definitely go back!"
June 04, 2019
"I went for my inspection sticker and the service was great. Everyone was really nice and it was done so quickly. I will definitely go back!"
Very Satisfied
Gail Santos
June 02, 2019
"You were not in Ameriprise network but closer to my work and very satisfied with service"
June 02, 2019
"You were not in Ameriprise network but closer to my work and very satisfied with service"
Very Satisfied
John Franceschini
May 24, 2019
"I came in for state inspection sticker was handled in a timely fashion and the complementary glass cleaner was a nice touch also "
May 24, 2019
"I came in for state inspection sticker was handled in a timely fashion and the complementary glass cleaner was a nice touch also "
Very Satisfied
April Lewis-Krol
May 22, 2019
"I was very pleased with how kind the staff was. I was there for an inspection sticker. They were quick and thorough. I would definitely return and tell people about the good experience I had. Thanks! "
May 22, 2019
"I was very pleased with how kind the staff was. I was there for an inspection sticker. They were quick and thorough. I would definitely return and tell people about the good experience I had. Thanks! "
Very Satisfied
Shannon Rouillard
May 22, 2019
"CSR and technician were both incredibly polite and friendly. I went in for an inspection sticker and would go out of my way to go back there for all future inspections and any automotive glass needs. Thank you! "
May 22, 2019
"CSR and technician were both incredibly polite and friendly. I went in for an inspection sticker and would go out of my way to go back there for all future inspections and any automotive glass needs. Thank you! "
Satisfied
Peter Richard
May 21, 2019
"I just got my inspection sticker. I've been going there for years and was originally referred by my cousin Jocco. Owner is a good guy."
May 21, 2019
"I just got my inspection sticker. I've been going there for years and was originally referred by my cousin Jocco. Owner is a good guy."
Very Satisfied
Joe Fazio
May 18, 2019
"At least once a year I forget to buckle my seatbelt, this results in me banging my head on my windshield when I slam on my brakes to pay a panhandler in West Springfield. There is no better place to get a broken windshield fixed, Affordable Auto Glass is always my go to auto glass source! You won’t find better customer service!!! "
May 18, 2019
"At least once a year I forget to buckle my seatbelt, this results in me banging my head on my windshield when I slam on my brakes to pay a panhandler in West Springfield. There is no better place to get a broken windshield fixed, Affordable Auto Glass is always my go to auto glass source! You won’t find better customer service!!! "
Satisfied
Jeremy Therrien
May 16, 2019
"The work for replacing my windshield was done satisfactorily but after about two weeks, upon opening and closing my trunk, the windshield molding trim that runs the length of the roof started to fall off. Upon removing the trim, it seems as though the majority of the clips that hold the trim on were broken. Instead of properly replacing the clips with new ones, the windshield silicon was used to hold the trim to the clips. Although the installation seemed great line normal, it wound up being a disappointing experience "
May 16, 2019
"The work for replacing my windshield was done satisfactorily but after about two weeks, upon opening and closing my trunk, the windshield molding trim that runs the length of the roof started to fall off. Upon removing the trim, it seems as though the majority of the clips that hold the trim on were broken. Instead of properly replacing the clips with new ones, the windshield silicon was used to hold the trim to the clips. Although the installation seemed great line normal, it wound up being a disappointing experience "
Very Satisfied
Very Satisfied
Dan Wroth
May 13, 2019
"Love the service here unfortunately I didn’t get any free glass cleaner this time haha Thanks "
May 13, 2019
"Love the service here unfortunately I didn’t get any free glass cleaner this time haha Thanks "
Very Satisfied
Robert Stanley
May 10, 2019
"CSR and Technician were very knowledgeable and courteous. We always get our stickers there. Thanks for a good job. Bob S"
May 10, 2019
"CSR and Technician were very knowledgeable and courteous. We always get our stickers there. Thanks for a good job. Bob S"
Very Satisfied
Very Satisfied
Ashley Rossen
May 05, 2019
"Very friendly front staff and technicians. My husband who is deployed had set an apt. to get a few spots fixed on my windshield but upon getting there they and I agreed the spots were not knicks they were scratches and did not need immediate repair. They offered to buff it if I wanted but I declined. Its nice that they didn't just take my business they actually took the time to troubleshoot with me. Because of their honesty I then came back later in the month for an inspection. Billy helped me and gave me a free window cleaner after. I would definitly recommend Affordable Auto Glass. "
May 05, 2019
"Very friendly front staff and technicians. My husband who is deployed had set an apt. to get a few spots fixed on my windshield but upon getting there they and I agreed the spots were not knicks they were scratches and did not need immediate repair. They offered to buff it if I wanted but I declined. Its nice that they didn't just take my business they actually took the time to troubleshoot with me. Because of their honesty I then came back later in the month for an inspection. Billy helped me and gave me a free window cleaner after. I would definitly recommend Affordable Auto Glass. "
Very Satisfied
Frank Vasquez
May 02, 2019
"I continue to enjoy bringing both my vehicles to Affordable Glass I did notice after my service I did not receive the usual can of glass cleaner Did you guys stop giving them out? Thsnk you"
May 02, 2019
"I continue to enjoy bringing both my vehicles to Affordable Glass I did notice after my service I did not receive the usual can of glass cleaner Did you guys stop giving them out? Thsnk you"
Very Satisfied
Michele Buczek
May 01, 2019
" My dealership doesn’t perform inspections and suggested going to Affordable Auto Glass. The customer service representative was very friendly and polite. She informed me how long it could take to get an inspection done. It was actually done and half the time she stated which was a pleasant surprise. I’ll continue going back to them for my inspection sticker."
May 01, 2019
" My dealership doesn’t perform inspections and suggested going to Affordable Auto Glass. The customer service representative was very friendly and polite. She informed me how long it could take to get an inspection done. It was actually done and half the time she stated which was a pleasant surprise. I’ll continue going back to them for my inspection sticker."
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November 18, 2019
"Very friendly staff "