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Customer Feedback
All User Feedback
Very Satisfied
Very Satisfied
Jane LaFleche
March 30, 2021
"They were very accommodating in every way possible. Always happy with their service."
March 30, 2021
"They were very accommodating in every way possible. Always happy with their service."
Very Satisfied
Bryan Castor
March 30, 2021
"They were friendly and prompt. Reasonable as well for a few unexpected but needed repairs. "
March 30, 2021
"They were friendly and prompt. Reasonable as well for a few unexpected but needed repairs. "
Very Satisfied
Tran Nguyen
March 26, 2021
"Joe was excellent and went above and beyond with my inspection of the truck in helping me attach missing screws for my front plate that I forgot to attach prior"
March 26, 2021
"Joe was excellent and went above and beyond with my inspection of the truck in helping me attach missing screws for my front plate that I forgot to attach prior"
Very Satisfied
Tran Nguyen
March 26, 2021
"Joe was excellent and went above and beyond with my inspection of the truck in helping me attach missing screws for my front plate that I forgot to attach prior"
March 26, 2021
"Joe was excellent and went above and beyond with my inspection of the truck in helping me attach missing screws for my front plate that I forgot to attach prior"
Very Satisfied
Jennifer Garcia
March 22, 2021
"Great experience this time and the last time I was there, years ago. My insurance company wanted to set me up with safelite but I requested you, again"
March 22, 2021
"Great experience this time and the last time I was there, years ago. My insurance company wanted to set me up with safelite but I requested you, again"
Very Satisfied
Miguel Santana
March 19, 2021
"Great place to bring your car for service and inspection. Great staff."
March 19, 2021
"Great place to bring your car for service and inspection. Great staff."
Very Satisfied
William Sliech
March 19, 2021
"Wonderful experience, staff very courteous and professional, no hassle, did a great job on the windshield and very neatly transferred the sticker. I will tell my friends."
March 19, 2021
"Wonderful experience, staff very courteous and professional, no hassle, did a great job on the windshield and very neatly transferred the sticker. I will tell my friends."
Very Satisfied
Lisa Kusek
March 19, 2021
"All Covid protocols were very well performed. I visit the W. Springfield location for my sticker annually"
March 19, 2021
"All Covid protocols were very well performed. I visit the W. Springfield location for my sticker annually"
Satisfied
Pavel Derevyanchuk
March 19, 2021
"The service was great just wish that affordable auto glass would not discriminate against a cash buyer by requiring payments to be made by credit card only as described by massachusetts state general law Part 3 title 6 section 10A. I wanted to pay cash and they would not accept it. That is very inconvenient for me."
March 19, 2021
"The service was great just wish that affordable auto glass would not discriminate against a cash buyer by requiring payments to be made by credit card only as described by massachusetts state general law Part 3 title 6 section 10A. I wanted to pay cash and they would not accept it. That is very inconvenient for me."
Very Satisfied
Lisa Kusek
March 19, 2021
"West Springfield location provides awesome service. I make it a point to go there each year for my sticker. They also did a super job on several windshields on previously owned vehicles. "
March 19, 2021
"West Springfield location provides awesome service. I make it a point to go there each year for my sticker. They also did a super job on several windshields on previously owned vehicles. "
Very Satisfied
Very Satisfied
Candace Healy
March 11, 2021
"I found this gem last year to get my inspection sticker. So I returned this year. So much better than waiting and waiting at my dealership! Fast & Friendly. This is my go to place for as long as I own a car!!"
March 11, 2021
"I found this gem last year to get my inspection sticker. So I returned this year. So much better than waiting and waiting at my dealership! Fast & Friendly. This is my go to place for as long as I own a car!!"
Very Satisfied
Edward Czeremcha
March 11, 2021
"Great service. Professional personnel and a clean environment. Very satisfied. "
March 11, 2021
"Great service. Professional personnel and a clean environment. Very satisfied. "
Very Satisfied
Edward Czeremcha
March 11, 2021
"Great service. Professional personnel and a clean environment. Very satisfied. "
March 11, 2021
"Great service. Professional personnel and a clean environment. Very satisfied. "
Very Satisfied
Scott Kosior
March 03, 2021
"I am an existing customer. I was in recently for an annual inspection for our van. The staff was friendly. I was particularly impressed with the Covid precautions that were in place when I arrived for a walk in appointment. Not only was my vehicle inspected thoroughly and efficiently but I felt that my health was also a priority in today’s environment. Thank you all."
March 03, 2021
"I am an existing customer. I was in recently for an annual inspection for our van. The staff was friendly. I was particularly impressed with the Covid precautions that were in place when I arrived for a walk in appointment. Not only was my vehicle inspected thoroughly and efficiently but I felt that my health was also a priority in today’s environment. Thank you all."
Very Satisfied
Aleksandr Karapetyan
March 03, 2021
"I would like to think affordable glass for an absolutely amazing service very fast I pulled in a very nice lady met me She was awesome got my information got my keys less than two hours my car was ready not only they changed my windshield they also cleaned my car it’s absolutely impressive service Good luck and again thank you"
March 03, 2021
"I would like to think affordable glass for an absolutely amazing service very fast I pulled in a very nice lady met me She was awesome got my information got my keys less than two hours my car was ready not only they changed my windshield they also cleaned my car it’s absolutely impressive service Good luck and again thank you"
Very Satisfied
Donna Calaf
March 03, 2021
"You guys are so good! Quick friendly service even qhen its busy! Thank you! "
March 03, 2021
"You guys are so good! Quick friendly service even qhen its busy! Thank you! "
Very Satisfied
Scott Kosior
March 03, 2021
"I am an existing customer. I was in recently for an annual inspection for our van. The staff was friendly. I was particularly impressed with the Covid precautions that were in place when I arrived for a walk in appointment. Not only was my vehicle inspected thoroughly and efficiently but I felt that my health was also a priority in today’s environment. Thank you all."
March 03, 2021
"I am an existing customer. I was in recently for an annual inspection for our van. The staff was friendly. I was particularly impressed with the Covid precautions that were in place when I arrived for a walk in appointment. Not only was my vehicle inspected thoroughly and efficiently but I felt that my health was also a priority in today’s environment. Thank you all."
Very Satisfied
Michael Lempart
March 03, 2021
"Super friendly and courteous service. Stopped in for an Inspection Sticker, was in and out in a timely manner. Billy couldn't have been more polite. Certainly a 5 star experience! A+A+A+A+A+ "
March 03, 2021
"Super friendly and courteous service. Stopped in for an Inspection Sticker, was in and out in a timely manner. Billy couldn't have been more polite. Certainly a 5 star experience! A+A+A+A+A+ "
Very Satisfied
Gilson Vila
March 01, 2021
"This was a new car and they already had inspected the car a rock hit the window thank you for being there for us during this Covid 19 concept "
March 01, 2021
"This was a new car and they already had inspected the car a rock hit the window thank you for being there for us during this Covid 19 concept "
Very Satisfied
Very Satisfied
Taryn Prout
March 01, 2021
"I was in and out for my sticker. Always a great experience. Everyone was nice and friendly. Highly recommend. "
March 01, 2021
"I was in and out for my sticker. Always a great experience. Everyone was nice and friendly. Highly recommend. "
Very Satisfied
David Kraft
February 26, 2021
"Very friendly and professional. Had this glass service and inspection done and I will return for future service. "
February 26, 2021
"Very friendly and professional. Had this glass service and inspection done and I will return for future service. "
Very Satisfied
Very Satisfied
Scott Parent
February 24, 2021
"Fast, efficient and friendly service. What more can anyone ask for? The experience was surprisingly enjoyable!"
February 24, 2021
"Fast, efficient and friendly service. What more can anyone ask for? The experience was surprisingly enjoyable!"
Very Satisfied
Jacqueline Otey-Bargalla
February 23, 2021
"I called over the weekend to check if an appt was rqrd for inspection; the msg greeting had the info I was looking - no appt and prvd inspection hours! I made way Monday morning at 8aish and was out w/in 20-25mins. As usual Awesome service & coirteous CSR'S!! "
February 23, 2021
"I called over the weekend to check if an appt was rqrd for inspection; the msg greeting had the info I was looking - no appt and prvd inspection hours! I made way Monday morning at 8aish and was out w/in 20-25mins. As usual Awesome service & coirteous CSR'S!! "
Very Satisfied
Jeffrey Bail
February 23, 2021
"Like that I was given a can of glass cleaner, vinyl keeper for my registration and that they used their own floor mats/protective seat cover. "
February 23, 2021
"Like that I was given a can of glass cleaner, vinyl keeper for my registration and that they used their own floor mats/protective seat cover. "
Very Satisfied
Maria Seddon
February 23, 2021
"Great customer service! Mrs Clark went above and beyond! Thank you for providing a loaner car so I could go to work. I really appreciate it. "
February 23, 2021
"Great customer service! Mrs Clark went above and beyond! Thank you for providing a loaner car so I could go to work. I really appreciate it. "
Very Satisfied
Timothy Londo
February 23, 2021
"You guys are the best. The team is talented and cares. I recommend to everyone! Thank you, Tim"
February 23, 2021
"You guys are the best. The team is talented and cares. I recommend to everyone! Thank you, Tim"
Very Satisfied
Very Satisfied
Andrew Whalen
February 04, 2021
"Outstanding service. Inspection done quickly and appropriately for COVID restrictions. "
February 04, 2021
"Outstanding service. Inspection done quickly and appropriately for COVID restrictions. "
Very Satisfied
John Sawyer
February 02, 2021
"Courteous and friendly, went above and beyond during the pandemic by communicating effectively when timelines needed to change due to windshield availability and closures."
February 02, 2021
"Courteous and friendly, went above and beyond during the pandemic by communicating effectively when timelines needed to change due to windshield availability and closures."
Very Satisfied
Angie C
January 20, 2021
"Dropped it off for an inspection they said about an hour was done before the hour. Very professional, courteous , and friendly. Would highly recommend "
January 20, 2021
"Dropped it off for an inspection they said about an hour was done before the hour. Very professional, courteous , and friendly. Would highly recommend "
Very Satisfied
Dan Skowera
January 18, 2021
"Went for inspection sticker. Advised it would be an hour and given choice of returning later. Tech wipe the driver side with sanitizer and applied plastic coverings before he entered then cleaned it when he finished. Greatly appreciated his efforts "
January 18, 2021
"Went for inspection sticker. Advised it would be an hour and given choice of returning later. Tech wipe the driver side with sanitizer and applied plastic coverings before he entered then cleaned it when he finished. Greatly appreciated his efforts "
Very Satisfied
Brittnee Newell
January 18, 2021
"I wasn’t sure what to expect when I came in for my vehicle inspection in regards to covid regulations but everyone (the woman working the front desk and the man who inspected my car) was masked up, kept socially distant and my car was wiped down before and after. We had to wait outside which wasn’t great because it was very cold but the man doing the inspection was really fast so it was okay - I’d rather be cold than sick! Thank you for following guidelines and for being courteous. This is my second time having my inspection done here and I’ll definitely keep coming. Everything is always quick and easy. "
January 18, 2021
"I wasn’t sure what to expect when I came in for my vehicle inspection in regards to covid regulations but everyone (the woman working the front desk and the man who inspected my car) was masked up, kept socially distant and my car was wiped down before and after. We had to wait outside which wasn’t great because it was very cold but the man doing the inspection was really fast so it was okay - I’d rather be cold than sick! Thank you for following guidelines and for being courteous. This is my second time having my inspection done here and I’ll definitely keep coming. Everything is always quick and easy. "
Very Satisfied
Angie C
January 18, 2021
"Dropped it off for an inspection they said about an hour was done before the hour. Very professional, courteous , and friendly. Would highly recommend "
January 18, 2021
"Dropped it off for an inspection they said about an hour was done before the hour. Very professional, courteous , and friendly. Would highly recommend "
Very Satisfied
Ron Victor
January 04, 2021
"I went to have a safety inspection for my car. They were able to get the car in quickly and were very professional. Because of covid I had to wait outside but the technician got the job done right away. It was a very good experience as usual. "
January 04, 2021
"I went to have a safety inspection for my car. They were able to get the car in quickly and were very professional. Because of covid I had to wait outside but the technician got the job done right away. It was a very good experience as usual. "
Very Satisfied
Satisfied
Scott Rubin
December 22, 2020
"I realize we are in a pandemic but you need to think about some sort of shelter while you're waiting outside for your inspection. I needed 3 bulbs replaced which took time and I was freezing outside"
December 22, 2020
"I realize we are in a pandemic but you need to think about some sort of shelter while you're waiting outside for your inspection. I needed 3 bulbs replaced which took time and I was freezing outside"
Very Satisfied
Jenny OBrien
December 21, 2020
"Visiting your business is such a pleasure! I actually look forward to getting my inspection sticker! The service technicians are amazingly polite, pleasant and professional. I worked with Billy this time, and he was terrific!"
December 21, 2020
"Visiting your business is such a pleasure! I actually look forward to getting my inspection sticker! The service technicians are amazingly polite, pleasant and professional. I worked with Billy this time, and he was terrific!"
Very Satisfied
Delynell Ortiz
December 21, 2020
"Super knowledgeable pleasant excellent service from both CSR and Technicians "
December 21, 2020
"Super knowledgeable pleasant excellent service from both CSR and Technicians "
Very Satisfied
Jenny OBrien
December 21, 2020
"Visiting your business is such a pleasure! I actually look forward to getting my inspection sticker! The service technicians are amazingly polite, pleasant and professional. I worked with Billy this time, and he was terrific!"
December 21, 2020
"Visiting your business is such a pleasure! I actually look forward to getting my inspection sticker! The service technicians are amazingly polite, pleasant and professional. I worked with Billy this time, and he was terrific!"
Very Satisfied
Kelly Brochu
December 19, 2020
"Been coming here for years for my inspection sticker, never had to wait long . I’m always in and out very quickly. They care about your time and are always professional. "
December 19, 2020
"Been coming here for years for my inspection sticker, never had to wait long . I’m always in and out very quickly. They care about your time and are always professional. "
Satisfied
Celeste Labbe
December 11, 2020
"It was a cold day and I was unprepared for standing outside while service was performed. You should consider putting out a bench at least."
December 11, 2020
"It was a cold day and I was unprepared for standing outside while service was performed. You should consider putting out a bench at least."
Very Satisfied
Very Satisfied
Very Satisfied
Very Satisfied
Edward Thomas
December 06, 2020
"Extremely satisfied, been a customer since 2007 for glass replacement and inspections. Very prompt and reliable. "
December 06, 2020
"Extremely satisfied, been a customer since 2007 for glass replacement and inspections. Very prompt and reliable. "
Very Satisfied
Barry Hubbard
December 03, 2020
"They treat you like a customer and charges were very fair. They went the extra mile in helping me locate a part for a power window. They acted like they cared."
December 03, 2020
"They treat you like a customer and charges were very fair. They went the extra mile in helping me locate a part for a power window. They acted like they cared."
Very Satisfied
Laura Kuhnel
December 02, 2020
"Could not be happier with Affordable Auto Glass. They Always provide top notch service! "
December 02, 2020
"Could not be happier with Affordable Auto Glass. They Always provide top notch service! "
Very Satisfied
Very Satisfied
Br. Terrence Scanlon
December 02, 2020
"Simply Outstanding, keep up the friendly service. ***** rating Thank You"
December 02, 2020
"Simply Outstanding, keep up the friendly service. ***** rating Thank You"
Very Satisfied
Very Satisfied
Christian Goulet
December 02, 2020
"The customer service was exceptional! They did research on my insurance coverage for me and went the extra mile across the board. They replaced my windshield promptly and efficiently. Pricing was fair and affordable I didn’t feel like I was being taken advantage of. They were honest and trustworthy. I would highly recommend them!"
December 02, 2020
"The customer service was exceptional! They did research on my insurance coverage for me and went the extra mile across the board. They replaced my windshield promptly and efficiently. Pricing was fair and affordable I didn’t feel like I was being taken advantage of. They were honest and trustworthy. I would highly recommend them!"
Very Satisfied
Don Croisetiere
December 02, 2020
"Another quick in and out inspection sticker. I was fortunate again to have Mike the technician handle the inspection process. He's friendly, knowledgeable and a true compliment to your organization.. "
December 02, 2020
"Another quick in and out inspection sticker. I was fortunate again to have Mike the technician handle the inspection process. He's friendly, knowledgeable and a true compliment to your organization.. "
Very Satisfied
Laura Kuhnel
December 02, 2020
"Could not be happier with Affordable Auto Glass. They Always provide top notch service! "
December 02, 2020
"Could not be happier with Affordable Auto Glass. They Always provide top notch service! "
Very Satisfied
Aaron Dowers
November 28, 2020
"Went for an inspection (walk in) and it was fast and easy. She came outside to greet me (COVID) and was nice and pleasant. Wait was only about 15 minutes. Outdoor seating would definitely be nice while this COVID crap is going on "
November 28, 2020
"Went for an inspection (walk in) and it was fast and easy. She came outside to greet me (COVID) and was nice and pleasant. Wait was only about 15 minutes. Outdoor seating would definitely be nice while this COVID crap is going on "
Very Satisfied
Zaymara Esteves
November 25, 2020
"The service was done fast and without any issues, even when I showed up there without scheduling any appointment. "
November 25, 2020
"The service was done fast and without any issues, even when I showed up there without scheduling any appointment. "
Very Satisfied
David Dionne
November 24, 2020
"The young lady at the front desk was kind, funny, over all great personality. My car was there for inspection. I was impressed with the speed and customer service that was provided"
November 24, 2020
"The young lady at the front desk was kind, funny, over all great personality. My car was there for inspection. I was impressed with the speed and customer service that was provided"
Very Satisfied
Zaymara Esteves
November 20, 2020
"The service was done fast and without any issues, even when I showed up there without scheduling any appointment. "
November 20, 2020
"The service was done fast and without any issues, even when I showed up there without scheduling any appointment. "
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April 12, 2021