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Customer Feedback
All User Feedback
Very Satisfied
Very Satisfied
Judy King
November 30, 2022
"The location in West Springfield has the nicest staff and I will continue to do my car inspections here. The front desk person( I forgot her name) is the nicest most friendly woman to work with. I recommend them to anyone who asks me for my advice "
November 30, 2022
"The location in West Springfield has the nicest staff and I will continue to do my car inspections here. The front desk person( I forgot her name) is the nicest most friendly woman to work with. I recommend them to anyone who asks me for my advice "
Very Satisfied
Judy King
November 30, 2022
"The location in West Springfield has the nicest staff and I will continue to do my car inspections here. The front desk person( I forgot her name) is the nicest most friendly woman to work with. I recommend them to anyone who asks me for my advice "
November 30, 2022
"The location in West Springfield has the nicest staff and I will continue to do my car inspections here. The front desk person( I forgot her name) is the nicest most friendly woman to work with. I recommend them to anyone who asks me for my advice "
Very Satisfied
Amy Phillips
November 29, 2022
"I get my car inspected every year at Affordable. Everyone is courteous, short wait time, great service. Love the window cleaner!"
November 29, 2022
"I get my car inspected every year at Affordable. Everyone is courteous, short wait time, great service. Love the window cleaner!"
Very Satisfied
Eric Grosso
November 29, 2022
"Great service and quick with the inspection. I always recommend to my family and friends to come here."
November 29, 2022
"Great service and quick with the inspection. I always recommend to my family and friends to come here."
Very Satisfied
Susan Gallagher
November 23, 2022
"Wonderful and very helpful for fixing leaking in sunroof. Repaired, reasonable and knowledgeable. Thought I was going to have to spend a lot of money; helped repair problem easily. I would recommend this company. Staff is professional and polite. "
November 23, 2022
"Wonderful and very helpful for fixing leaking in sunroof. Repaired, reasonable and knowledgeable. Thought I was going to have to spend a lot of money; helped repair problem easily. I would recommend this company. Staff is professional and polite. "
Satisfied
George Saunders
November 22, 2022
"The service was quick and done well. My only complaint is the rear view mirror wasn't reattached after the job was finished. "
November 22, 2022
"The service was quick and done well. My only complaint is the rear view mirror wasn't reattached after the job was finished. "
Very Satisfied
William Hynes
November 22, 2022
"I should have went here first after the original auto glass placed recommended left me hanging for 5 weeks on a part. This was done quickly and the front desk person was incredibly friendly and helpful."
November 22, 2022
"I should have went here first after the original auto glass placed recommended left me hanging for 5 weeks on a part. This was done quickly and the front desk person was incredibly friendly and helpful."
Very Satisfied
Daniel OBrien
November 20, 2022
"This is the best run business in Town. A wonderful experience and the owner is committed to improving the Town. Total quality!"
November 20, 2022
"This is the best run business in Town. A wonderful experience and the owner is committed to improving the Town. Total quality!"
Very Satisfied
Mary OBrien
November 18, 2022
"The service and reps were outstanding. I was in and out in 15 minutes."
November 18, 2022
"The service and reps were outstanding. I was in and out in 15 minutes."
Very Satisfied
Deb Hewitt-Skowera
November 08, 2022
"I was very satisfied with the service. The work was done promptly. Also, the technician helped to resolve a problem with my wipers. I appreciate his help and the professionalism of all the staff."
November 08, 2022
"I was very satisfied with the service. The work was done promptly. Also, the technician helped to resolve a problem with my wipers. I appreciate his help and the professionalism of all the staff."
Very Satisfied
Very Satisfied
Alan Guimaraes
November 07, 2022
"I've been going to Affordable Auto Glass forever. Joe and his crew are the best and I recommend them to everyone. "
November 07, 2022
"I've been going to Affordable Auto Glass forever. Joe and his crew are the best and I recommend them to everyone. "
Satisfied
Joseph Obrien
November 02, 2022
"I've been getting my car inspected at your business for a number of years. yesterday, as i was sitting in the waiting room, a woman came in to get her car inspected. i could overhear the rep asking her about her breakfast drink. i had already been there about 15 minutes. to my surprise, the technician inspected her car before mine. even though her car wasn't in the dealer line. when i questioned the woman rep about it, she told me the girl was there before me. i know she wasn't. it resulted in me spending 45 more minutes sitting in the waiting room,as another car from a dealership came in.now i don't mind waiting if i was treated fairly, but to be called a liar and have to wait almost an extra hour left a bad taste in my mouth."
November 02, 2022
"I've been getting my car inspected at your business for a number of years. yesterday, as i was sitting in the waiting room, a woman came in to get her car inspected. i could overhear the rep asking her about her breakfast drink. i had already been there about 15 minutes. to my surprise, the technician inspected her car before mine. even though her car wasn't in the dealer line. when i questioned the woman rep about it, she told me the girl was there before me. i know she wasn't. it resulted in me spending 45 more minutes sitting in the waiting room,as another car from a dealership came in.now i don't mind waiting if i was treated fairly, but to be called a liar and have to wait almost an extra hour left a bad taste in my mouth."
Satisfied
Joseph Obrien
November 02, 2022
"I've been getting my car inspected at your business for a number of years. yesterday, as i was sitting in the waiting room, a woman came in to get her car inspected. i could overhear the rep asking her about her breakfast drink. i had already been there about 15 minutes. to my surprise, the technician inspected her car before mine. even though her car wasn't in the dealer line. when i questioned the woman rep about it, she told me the girl was there before me. i know she wasn't. it resulted in me spending 45 more minutes sitting in the waiting room,as another car from a dealership came in.now i don't mind waiting if i was treated fairly, but to be called a liar and have to wait almost an extra hour left a bad taste in my mouth."
November 02, 2022
"I've been getting my car inspected at your business for a number of years. yesterday, as i was sitting in the waiting room, a woman came in to get her car inspected. i could overhear the rep asking her about her breakfast drink. i had already been there about 15 minutes. to my surprise, the technician inspected her car before mine. even though her car wasn't in the dealer line. when i questioned the woman rep about it, she told me the girl was there before me. i know she wasn't. it resulted in me spending 45 more minutes sitting in the waiting room,as another car from a dealership came in.now i don't mind waiting if i was treated fairly, but to be called a liar and have to wait almost an extra hour left a bad taste in my mouth."
Very Satisfied
Betsy Grenier
November 02, 2022
"Always great service for my annual inspection. I recommend you to everyone & anyone!"
November 02, 2022
"Always great service for my annual inspection. I recommend you to everyone & anyone!"
Very Satisfied
Jenna Audet
November 01, 2022
"Very friendly. They try to get you in and out in a timely fashion. They put my registration in a nice holder since I didn't have one. Always go back !"
November 01, 2022
"Very friendly. They try to get you in and out in a timely fashion. They put my registration in a nice holder since I didn't have one. Always go back !"
Very Satisfied
Betsy Grenier
October 31, 2022
"Always great service for my annual inspection. I recommend you to everyone & anyone!"
October 31, 2022
"Always great service for my annual inspection. I recommend you to everyone & anyone!"
Very Satisfied
Benjamin Palmer
October 29, 2022
"Stopped in for my vehicle inspection and the staff was extremely friendly and helpful. Even the technician who performed the inspection put down plastic and covered the seat before getting in! Very happy with everyone I spoke with and was in & out in unver 30min."
October 29, 2022
"Stopped in for my vehicle inspection and the staff was extremely friendly and helpful. Even the technician who performed the inspection put down plastic and covered the seat before getting in! Very happy with everyone I spoke with and was in & out in unver 30min."
Very Satisfied
Donna Buoniconti
October 29, 2022
"Great service and always very friendly. It was very fast service for my sticker. I love that they always back up my car so I can just head out without backing out. I'm a senior citizen and this is a great perk."
October 29, 2022
"Great service and always very friendly. It was very fast service for my sticker. I love that they always back up my car so I can just head out without backing out. I'm a senior citizen and this is a great perk."
Very Satisfied
Kristin Seeley
October 26, 2022
"I was very impressed by the customer service team and courteous service I received from Affordable Auto Glass. The process was easy and fast! I am very appreciative - thank you!"
October 26, 2022
"I was very impressed by the customer service team and courteous service I received from Affordable Auto Glass. The process was easy and fast! I am very appreciative - thank you!"
Very Satisfied
Michael Misialek
October 26, 2022
"As always I went for my inspection sticker and the service was prompt and professional. Would recommend to anyone needing that type of service."
October 26, 2022
"As always I went for my inspection sticker and the service was prompt and professional. Would recommend to anyone needing that type of service."
Very Satisfied
Very Satisfied
John Hawthorne
October 24, 2022
"40 minutes, in and out, there were a few before me, everything was nice and shiny."
October 24, 2022
"40 minutes, in and out, there were a few before me, everything was nice and shiny."
Dissatisfied
John Wojcik
October 20, 2022
"I went to the shop on 10/12 to book the Appt for 10/18 because I needed a LOANER CAR. Tammy told me I was all set. I received a f/u call that ALL the Loaners were taken off the road. Major inconvenience for THIS RETURN CUSTOMER. I\\\'m very satisfied with the repair itself. But to take ALL the loaners off the road at the same time was a major mistake . In the future no loaner = NO customer!! JW"
October 20, 2022
"I went to the shop on 10/12 to book the Appt for 10/18 because I needed a LOANER CAR. Tammy told me I was all set. I received a f/u call that ALL the Loaners were taken off the road. Major inconvenience for THIS RETURN CUSTOMER. I\\\'m very satisfied with the repair itself. But to take ALL the loaners off the road at the same time was a major mistake . In the future no loaner = NO customer!! JW"
Very Satisfied
Very Satisfied
Very Satisfied
Karen OBrien
October 14, 2022
"Always receive prompt service. Staff is very friendly and knowledgeable. I always choose this location to get my car inspected. "
October 14, 2022
"Always receive prompt service. Staff is very friendly and knowledgeable. I always choose this location to get my car inspected. "
Very Satisfied
Very Satisfied
Very Satisfied
Barbara Wesniak
October 06, 2022
"The service at AAG is beyond great...and the employees are wonderful"
October 06, 2022
"The service at AAG is beyond great...and the employees are wonderful"
Very Satisfied
Vincent Penna
October 06, 2022
"I am a returning customer to Affordable Auto Glass. It began with a windshield replacement in the past and I now return each year for my auto emission Inspection. This year I received a text message generated by them to remind me that my inspection was due this month. I thought that was really helpful. I brought my car in yesterday, the service was great, and they made it an easy process from start to finish. The Glass Cleaner is always appreciated and it is a nice gesture on their part. The CSR updated my email address as well for future correspondences. Thank you AAG! "
October 06, 2022
"I am a returning customer to Affordable Auto Glass. It began with a windshield replacement in the past and I now return each year for my auto emission Inspection. This year I received a text message generated by them to remind me that my inspection was due this month. I thought that was really helpful. I brought my car in yesterday, the service was great, and they made it an easy process from start to finish. The Glass Cleaner is always appreciated and it is a nice gesture on their part. The CSR updated my email address as well for future correspondences. Thank you AAG! "
Very Satisfied
Celeste Johnson
October 06, 2022
"The staff is very friendly as well as efficient. I have only needed their services for my inspection sticker but I would not hesitate to use them in the future for any of my glass needs. I will continue to return year after year."
October 06, 2022
"The staff is very friendly as well as efficient. I have only needed their services for my inspection sticker but I would not hesitate to use them in the future for any of my glass needs. I will continue to return year after year."
Very Satisfied
Lawrence Meccariello
October 06, 2022
"Great customer service and friendly staff. Always a pleasure to do business here."
October 06, 2022
"Great customer service and friendly staff. Always a pleasure to do business here."
Very Satisfied
Lawrence Meccariello
October 05, 2022
"Always greeted with friendly customer service. Excellent work,on my windshield replacement. Great customer service and all technicians are very knowledgeable and explain everything very well."
October 05, 2022
"Always greeted with friendly customer service. Excellent work,on my windshield replacement. Great customer service and all technicians are very knowledgeable and explain everything very well."
Very Satisfied
Very Satisfied
Linda Shore
September 29, 2022
"Your technician went above and beyond to Repair and replace my passenger window. Very knowledgeable young man. Explained everything to me and did a great job."
September 29, 2022
"Your technician went above and beyond to Repair and replace my passenger window. Very knowledgeable young man. Explained everything to me and did a great job."
Very Satisfied
Linda Shore
September 29, 2022
"Your technician went above and beyond to Repair and replace my passenger window. Very knowledgeable young man. Explained everything to me and did a great job."
September 29, 2022
"Your technician went above and beyond to Repair and replace my passenger window. Very knowledgeable young man. Explained everything to me and did a great job."
Very Satisfied
Very Satisfied
Carla Doyle-Florence
September 28, 2022
"I came for an inspection sticker and called ahead to ask if they require an appointment. The receptionist and mechanic were friendly and efficient. They took my car right away and the time I sat in their waiting room was minimal. Upon returning to my car I found a can of their spray foam window cleaner on my seat as a thank you gift. What a nice surprise! This is probably the third time I’ve gone there for an inspection sticker and it’s always a positive experience. "
September 28, 2022
"I came for an inspection sticker and called ahead to ask if they require an appointment. The receptionist and mechanic were friendly and efficient. They took my car right away and the time I sat in their waiting room was minimal. Upon returning to my car I found a can of their spray foam window cleaner on my seat as a thank you gift. What a nice surprise! This is probably the third time I’ve gone there for an inspection sticker and it’s always a positive experience. "
Very Satisfied
Linda Shore
September 28, 2022
"Your technician went above and beyond to Repair and replace my passenger window. Very knowledgeable young man. Explained everything to me and did a great job."
September 28, 2022
"Your technician went above and beyond to Repair and replace my passenger window. Very knowledgeable young man. Explained everything to me and did a great job."
Very Satisfied
Patti Moylan
September 27, 2022
"Always great service here! Always! The lady even remembers me and asks me about my grandaughter every time!!! Cant ask for more than that now a days!"
September 27, 2022
"Always great service here! Always! The lady even remembers me and asks me about my grandaughter every time!!! Cant ask for more than that now a days!"
Very Satisfied
Bonnie Baer-Green
September 24, 2022
"You guys are always great!! I've had glass replaced but mostly you guys take care of my inspection sticker. Always friendly, always timely!!!!"
September 24, 2022
"You guys are always great!! I've had glass replaced but mostly you guys take care of my inspection sticker. Always friendly, always timely!!!!"
Very Satisfied
Jon Paul Bibeau
September 23, 2022
"Another satisfying service(inspection sticker) completed by the staff are Affordable Auto Glass. Staff is ALWAYS polite and informative and attentive to the needs of the customer. It’s a pleasure bringing my vehicles here to be serviced either for a sticker or a windshield in the past. They make you feel welcomed and your wait time is never excessive. It’s truly a nice experience every time I stop in."
September 23, 2022
"Another satisfying service(inspection sticker) completed by the staff are Affordable Auto Glass. Staff is ALWAYS polite and informative and attentive to the needs of the customer. It’s a pleasure bringing my vehicles here to be serviced either for a sticker or a windshield in the past. They make you feel welcomed and your wait time is never excessive. It’s truly a nice experience every time I stop in."
Very Satisfied
Lawrence Meccariello
September 23, 2022
"Always great customer and repair service. Windshield replacement work was excellent and I am very satisfied. I have all my vehicles inspected here and it’s always fast,prompt service. I highly recommend Affordable Auto Glass and tell all my friends the same."
September 23, 2022
"Always great customer and repair service. Windshield replacement work was excellent and I am very satisfied. I have all my vehicles inspected here and it’s always fast,prompt service. I highly recommend Affordable Auto Glass and tell all my friends the same."
Very Satisfied
Steve VandenTop
September 22, 2022
"Went in for a state inspection and service was fast. I was in and out in 10 minutes. Thank you. "
September 22, 2022
"Went in for a state inspection and service was fast. I was in and out in 10 minutes. Thank you. "
Very Satisfied
Very Satisfied
Very Satisfied
Dalia Rosario
September 20, 2022
"Gentleman that brought my car around after completing my inspection mentioned my wiper blades needed replacing and that he cleaned them for me. He also mentioned that he could provide that service. It was quickly and efficiently completed ! Great service"
September 20, 2022
"Gentleman that brought my car around after completing my inspection mentioned my wiper blades needed replacing and that he cleaned them for me. He also mentioned that he could provide that service. It was quickly and efficiently completed ! Great service"
Very Satisfied
Cory Bailly
September 16, 2022
"I came a few weeks prior for a motorcycle inspection and was told I'd have to wait for the 6 other cars in line. It would be amazing if motorcycle inspections had their own line separate from car inspections! However, when I came the second time there were only a few cars ahead of me. The line went by very quickly and everybody was extremely professional!"
September 16, 2022
"I came a few weeks prior for a motorcycle inspection and was told I'd have to wait for the 6 other cars in line. It would be amazing if motorcycle inspections had their own line separate from car inspections! However, when I came the second time there were only a few cars ahead of me. The line went by very quickly and everybody was extremely professional!"
Very Satisfied
ROBERT DUFFY
September 14, 2022
"Joe, you have a great thing going down there. Great service is very hard to find but you have been very consistent with it. You have the ability to find and keep good people. I don't know how hard it is from your perspective, but from mine as a customer... it appears seamless. "
September 14, 2022
"Joe, you have a great thing going down there. Great service is very hard to find but you have been very consistent with it. You have the ability to find and keep good people. I don't know how hard it is from your perspective, but from mine as a customer... it appears seamless. "
Very Satisfied
Caroline Carmody
September 13, 2022
"I had been told by my father how great your team was. It was nice to experience it for myself."
September 13, 2022
"I had been told by my father how great your team was. It was nice to experience it for myself."
Very Satisfied
C Rosinski
September 09, 2022
"Tammy is always warm and welcoming. Mike inspected my truck and go me in and out promptly. Always great service!"
September 09, 2022
"Tammy is always warm and welcoming. Mike inspected my truck and go me in and out promptly. Always great service!"
Very Satisfied
Tara J
September 09, 2022
"All staff were very friendly, courteous and helpful. Service was very efficient. A very positive experience. "
September 09, 2022
"All staff were very friendly, courteous and helpful. Service was very efficient. A very positive experience. "
Very Satisfied
Robert Gormbley
September 09, 2022
"I always have my cars inspected here. I've had windshield work done in the past as well. I wouldn't consider going anywhere else. Outstanding service every time. By best to Bill, best tech ever."
September 09, 2022
"I always have my cars inspected here. I've had windshield work done in the past as well. I wouldn't consider going anywhere else. Outstanding service every time. By best to Bill, best tech ever."
Very Satisfied
Lawrence Meccariello
September 07, 2022
"Excellent customer service. I bring all my vehicles here for inspection and. Glass work. Very knowledgeable and. Prompt fast service."
September 07, 2022
"Excellent customer service. I bring all my vehicles here for inspection and. Glass work. Very knowledgeable and. Prompt fast service."
Very Satisfied
Kelly Graziano
September 02, 2022
"My go to location for State inspections for all of our vehicles. The best staff and prompt service!! Kelly Graziano "
September 02, 2022
"My go to location for State inspections for all of our vehicles. The best staff and prompt service!! Kelly Graziano "
Very Satisfied
Roberto Torres
September 01, 2022
"Super happy, got my inspection sticker done really quick. Quick tip for customers: Before getting your inspection sticker, fasten all seat belts in the car, check Emergency light blinkers. Make sure brake lights and turn signals are working. Check the wiper blades and add wiper fluid if needed. YW."
September 01, 2022
"Super happy, got my inspection sticker done really quick. Quick tip for customers: Before getting your inspection sticker, fasten all seat belts in the car, check Emergency light blinkers. Make sure brake lights and turn signals are working. Check the wiper blades and add wiper fluid if needed. YW."
Very Satisfied
Angela Fernandes
August 31, 2022
"I came to get my inspection sticker based upon my dealership's recommendation and Billy, the service technician was so pleasant and reassuring that I wanted to bring my 2nd vehicle in for an inspection sticker as well. Billy is wonderful and takes excellent care of your vehicle. I only returned because of how he takes the time to be friendly and take good care of your vehicle as he works. He also answered my questions about my windshield and gave me instructions on how to remove tape residue from my windshield the was installed by a different company, which made me decide to also have my windshield replaced here in the future."
August 31, 2022
"I came to get my inspection sticker based upon my dealership's recommendation and Billy, the service technician was so pleasant and reassuring that I wanted to bring my 2nd vehicle in for an inspection sticker as well. Billy is wonderful and takes excellent care of your vehicle. I only returned because of how he takes the time to be friendly and take good care of your vehicle as he works. He also answered my questions about my windshield and gave me instructions on how to remove tape residue from my windshield the was installed by a different company, which made me decide to also have my windshield replaced here in the future."
Dissatisfied
Kenneth Alvarado
August 31, 2022
"$40 to change out two bulbs in order to pass inspection was way overpriced I’ve had it done for a quarter of the price at other places."
August 31, 2022
"$40 to change out two bulbs in order to pass inspection was way overpriced I’ve had it done for a quarter of the price at other places."
Very Satisfied
Jonna Hamel
August 31, 2022
"Each experience has been wonderful. I have recommended AAG to others and all of these people have told me their experiences were exceptional as well from start to finish. Thank you to all the employees. Great team all of you"
August 31, 2022
"Each experience has been wonderful. I have recommended AAG to others and all of these people have told me their experiences were exceptional as well from start to finish. Thank you to all the employees. Great team all of you"
Very Satisfied
Lisa R
August 30, 2022
"This is a wonderful, efficient place to get an inspection sticker. I love the text reminders! Billy was super friendly and squeezed me in at the very end of the day with a smile on his face!"
August 30, 2022
"This is a wonderful, efficient place to get an inspection sticker. I love the text reminders! Billy was super friendly and squeezed me in at the very end of the day with a smile on his face!"
Very Satisfied
Miranda Landry
August 26, 2022
"I always come here for my inspection sticker and any car glass needs. Have always been great! "
August 26, 2022
"I always come here for my inspection sticker and any car glass needs. Have always been great! "
Very Satisfied
Stephen Anderson
August 24, 2022
"Very grateful to get our car in right before inspections were done for the day! Very quick, easy, and friendly. Highly recommend."
August 24, 2022
"Very grateful to get our car in right before inspections were done for the day! Very quick, easy, and friendly. Highly recommend."
Very Satisfied
Stephen Anderson
August 24, 2022
"Very grateful to get our car in right before inspections were done for the day! Very quick, easy, and friendly. Highly recommend."
August 24, 2022
"Very grateful to get our car in right before inspections were done for the day! Very quick, easy, and friendly. Highly recommend."
Very Satisfied
Very Satisfied
Bob Long
August 12, 2022
"I came in for an inspection sticker on Friday Aug. 12, 2022, and I was very impressed with the friendliness and helpfulness that the inspector showed after the inspection was performed. I'm sorry that I did not get his name, but I was the first inspection that morning. Just wanted to say what an important asset he is to your company. He is the reason why I will chose Affordable for any future glass work I may need done."
August 12, 2022
"I came in for an inspection sticker on Friday Aug. 12, 2022, and I was very impressed with the friendliness and helpfulness that the inspector showed after the inspection was performed. I'm sorry that I did not get his name, but I was the first inspection that morning. Just wanted to say what an important asset he is to your company. He is the reason why I will chose Affordable for any future glass work I may need done."
Very Satisfied
Kevin Johnson
August 04, 2022
"Went for a motorcycle inspection and got right in. All of the other shops around me do motorcycle inspections only 2 times a week, and most required a reservation. Very satisfied with my experience, and would recommend them."
August 04, 2022
"Went for a motorcycle inspection and got right in. All of the other shops around me do motorcycle inspections only 2 times a week, and most required a reservation. Very satisfied with my experience, and would recommend them."
Very Satisfied
Deborah Stelzer
August 01, 2022
"I have been coming here for years for my inspection stickers and always met with friendly staff and reliable service. "
August 01, 2022
"I have been coming here for years for my inspection stickers and always met with friendly staff and reliable service. "
Very Satisfied
Tina Woodin
July 25, 2022
"I use affordable auto for both vehicles and I have been very satisfied with my experience. "
July 25, 2022
"I use affordable auto for both vehicles and I have been very satisfied with my experience. "
Very Satisfied
Mark Coughlin
July 25, 2022
"Was so happy with previous service that I drove from Wilbraham to get my inspection sticker "
July 25, 2022
"Was so happy with previous service that I drove from Wilbraham to get my inspection sticker "
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December 02, 2022