To leave feedback from your own experience with Affordable Auto Glass, please select the button below that describes you best:
Customer Feedback
All User Feedback
Very Satisfied
Very Satisfied
Very Satisfied
Barbara Williamson
January 16, 2020
"Staff really professional thank you. Did a great job removing and placing new sticker. Thank you. See you next inspection time."
January 16, 2020
"Staff really professional thank you. Did a great job removing and placing new sticker. Thank you. See you next inspection time."
Very Satisfied
Justus Guerrieri
January 11, 2020
"Very friendly staff. Quick service. Will be back for future needs."
January 11, 2020
"Very friendly staff. Quick service. Will be back for future needs."
Very Satisfied
Patricia Moriarty
January 10, 2020
"I came in for an inspection sticker. They quickly did the inspection and i was out of there in a very timely fashion. .Pleased with all the service personnel. "
January 10, 2020
"I came in for an inspection sticker. They quickly did the inspection and i was out of there in a very timely fashion. .Pleased with all the service personnel. "
Very Satisfied
John Skill
January 09, 2020
"VERY CLEAN,PERSONEL VERY POLITE,JOB COMPLETED IN A TIMELY MANNER. WOULD DEFINETLY RECOMMEND AFFORDABLE AUTO GLASS FOR ANY GLASS SERVICE"
January 09, 2020
"VERY CLEAN,PERSONEL VERY POLITE,JOB COMPLETED IN A TIMELY MANNER. WOULD DEFINETLY RECOMMEND AFFORDABLE AUTO GLASS FOR ANY GLASS SERVICE"
Very Satisfied
Very Satisfied
Michael Copeland
January 09, 2020
"Came in at the end of a busy day and they were very fast and friendly. will come here for all inspection and glass work from now on"
January 09, 2020
"Came in at the end of a busy day and they were very fast and friendly. will come here for all inspection and glass work from now on"
Very Satisfied
Elvia Torres
January 09, 2020
"After 3 cancellations of a different glass company recommended by my insurance I decided to shop myself for other ones, that’s when I found affordable auto. First time and iam very very satisfied & I do recommend 100%, great job."
January 09, 2020
"After 3 cancellations of a different glass company recommended by my insurance I decided to shop myself for other ones, that’s when I found affordable auto. First time and iam very very satisfied & I do recommend 100%, great job."
Very Satisfied
Dorothy Page
January 09, 2020
"My second experience with Affordable Auto Glass. They turned a negative experience to a positive one with courtesy, promptness and efficiency both times! Highly recommended!"
January 09, 2020
"My second experience with Affordable Auto Glass. They turned a negative experience to a positive one with courtesy, promptness and efficiency both times! Highly recommended!"
Very Satisfied
Melissa Baribeau
January 03, 2020
"Very friend and helpful. Work was done in a timely manner and done very well. Will definitely be back and I will be recommending them to my family and friends."
January 03, 2020
"Very friend and helpful. Work was done in a timely manner and done very well. Will definitely be back and I will be recommending them to my family and friends."
Very Satisfied
Don Croisetiere
December 31, 2019
"I visited Affordable Glass for one of two annual inspection stickers. Service is always timely. Furthermore, I've had windshield service in the past and was quite satisfied with the work. Staff is always friendly, professional and the work exceeds expectations."
December 31, 2019
"I visited Affordable Glass for one of two annual inspection stickers. Service is always timely. Furthermore, I've had windshield service in the past and was quite satisfied with the work. Staff is always friendly, professional and the work exceeds expectations."
Very Satisfied
Very Satisfied
ONEIDA FUENTES
December 17, 2019
"I went in for an inspection sticker. Painless and quick service. No wait at all. The technician was very friendly and humorous. Made my first experience with affordable auto glass a pleasant one. I would definitely go back and recommend to everyone. "
December 17, 2019
"I went in for an inspection sticker. Painless and quick service. No wait at all. The technician was very friendly and humorous. Made my first experience with affordable auto glass a pleasant one. I would definitely go back and recommend to everyone. "
Very Satisfied
Charles Terzi
December 15, 2019
"They were very knowledgeable and replaced the windshield and was ready when they said it would be. I would recommend them to everyone I know. I like when someone says it will be ready at certain time and it is."
December 15, 2019
"They were very knowledgeable and replaced the windshield and was ready when they said it would be. I would recommend them to everyone I know. I like when someone says it will be ready at certain time and it is."
Very Satisfied
Very Satisfied
Ken Shea
December 10, 2019
"Had to get a inspection sticker and I did have too wait. Everyone was friendly and the waiting room was nice and comfortable."
December 10, 2019
"Had to get a inspection sticker and I did have too wait. Everyone was friendly and the waiting room was nice and comfortable."
Very Satisfied
Carmen Alicea
December 07, 2019
"Excellent customer service. Everyone is always very friendly and helpful. Thank you"
December 07, 2019
"Excellent customer service. Everyone is always very friendly and helpful. Thank you"
Very Satisfied
Satisfied
Stephen Muller
December 05, 2019
" I can't really put my finger on it and I can't say it's everyone that works behind the desk in the entrance way but more than once I felt uneasy and rushed with short and abrupt answers and cold personalities which seem to be all business and border on rude for that reason. A little smile and pleasantries goes along way. I've been there for the last three years for stickers as well as had a windshield replaced there. All the work is done professionally and in any timely manner. The last time I was there I asked if I could get in queue for a sticker and just run my wife 1 mile down the road to our house and come back. I was told that is not a possibility I would lose my place in-line OK if those are your rules. I left my vehicle and walked her home after what seemed like a while (a few car ahead of me) I had not received an email or a phone call so I called to check and they said it had been done. Is this also protocol? I don't know. Will any of this stop me from coming there or telling other people to go there? Certainly not because overall they provide a great service. I met the owner one time when I was working in a nearby building he owned. He seemed like a hard-working organized person who seem to care about how he does in the businesses he's involved with. my point is we don't always meet the owner or the employees in the garage we only deal with the people in the front. If they are the face of the company they should try to be a little more positive and cheery. I know working at the same place every day doing the same thing probably becomes mudane to them but to the person walking in off the street this could be their first experience and it should be a good one. If it happened one time I would not mention it but it seems consistent that's the only flaw I could find about this whole place. Once again it's not everybody that works at the front desk and I only go there once a year but it's consistent."
December 05, 2019
" I can't really put my finger on it and I can't say it's everyone that works behind the desk in the entrance way but more than once I felt uneasy and rushed with short and abrupt answers and cold personalities which seem to be all business and border on rude for that reason. A little smile and pleasantries goes along way. I've been there for the last three years for stickers as well as had a windshield replaced there. All the work is done professionally and in any timely manner. The last time I was there I asked if I could get in queue for a sticker and just run my wife 1 mile down the road to our house and come back. I was told that is not a possibility I would lose my place in-line OK if those are your rules. I left my vehicle and walked her home after what seemed like a while (a few car ahead of me) I had not received an email or a phone call so I called to check and they said it had been done. Is this also protocol? I don't know. Will any of this stop me from coming there or telling other people to go there? Certainly not because overall they provide a great service. I met the owner one time when I was working in a nearby building he owned. He seemed like a hard-working organized person who seem to care about how he does in the businesses he's involved with. my point is we don't always meet the owner or the employees in the garage we only deal with the people in the front. If they are the face of the company they should try to be a little more positive and cheery. I know working at the same place every day doing the same thing probably becomes mudane to them but to the person walking in off the street this could be their first experience and it should be a good one. If it happened one time I would not mention it but it seems consistent that's the only flaw I could find about this whole place. Once again it's not everybody that works at the front desk and I only go there once a year but it's consistent."
Very Satisfied
Fran Johnson
December 04, 2019
"The best staff and business we have dealt with! We would recommend them to anyone. Other businesses and employees should treat their customers as we were treated!!!!"
December 04, 2019
"The best staff and business we have dealt with! We would recommend them to anyone. Other businesses and employees should treat their customers as we were treated!!!!"
Very Satisfied
Caroline McAleer
December 02, 2019
"Came in for my inspection sticker and the process was very quick and complete! A real pleasure."
December 02, 2019
"Came in for my inspection sticker and the process was very quick and complete! A real pleasure."
Very Satisfied
Very Satisfied
Very Satisfied
Melissa Hensen
November 23, 2019
"The business is clean, staff is professional and employees are neat. The property is well maintained. I have the annual inspections done and will be having a windshield replaced. Outstanding business"
November 23, 2019
"The business is clean, staff is professional and employees are neat. The property is well maintained. I have the annual inspections done and will be having a windshield replaced. Outstanding business"
Very Satisfied
Tim MacKenzie
November 21, 2019
"Drew was super amazing and helpful in every single way. He was organized, filled with integrity, took pride in his job, and I trusted him 1000%. Thank you."
November 21, 2019
"Drew was super amazing and helpful in every single way. He was organized, filled with integrity, took pride in his job, and I trusted him 1000%. Thank you."
Very Satisfied
Veronica Gibson
November 14, 2019
"I've been having my vehicle inspected at AAG for 5+ years. I love you guys! Clean, quick, and high quality! 🙂"
November 14, 2019
"I've been having my vehicle inspected at AAG for 5+ years. I love you guys! Clean, quick, and high quality! 🙂"
Very Satisfied
Very Satisfied
Very Satisfied
Paul Nebosky
November 07, 2019
"Outstanding job by Drew. Great work by Tammy in setting up the appointment "
November 07, 2019
"Outstanding job by Drew. Great work by Tammy in setting up the appointment "
Very Satisfied
Erna Wozny
November 02, 2019
"I am a women I highly recommend them for inspection they are very honest. I also have my own mechanic he stated that my car would pass it always does that is why I know that they do not take advantage of anyone they are friendly and very fast."
November 02, 2019
"I am a women I highly recommend them for inspection they are very honest. I also have my own mechanic he stated that my car would pass it always does that is why I know that they do not take advantage of anyone they are friendly and very fast."
Very Satisfied
Marian Laviolette
October 31, 2019
"Very satisfied. Came in for an inspection sticker and was taken right in. Have always had great service."
October 31, 2019
"Very satisfied. Came in for an inspection sticker and was taken right in. Have always had great service."
Satisfied
Ronald Kozak
October 31, 2019
"Only one disappointment, I called on Monday and received an appointment for that Thursday morning. When I arrived we were told you were over booked and could see me on Friday. Also a comment was made that a walk in had come in also. Poor booking. Fortunately we were able to make the Friday appointment. I would still use your shop for any future needs. I'm hoping my mishap was a one and only."
October 31, 2019
"Only one disappointment, I called on Monday and received an appointment for that Thursday morning. When I arrived we were told you were over booked and could see me on Friday. Also a comment was made that a walk in had come in also. Poor booking. Fortunately we were able to make the Friday appointment. I would still use your shop for any future needs. I'm hoping my mishap was a one and only."
Very Satisfied
Thu Le
October 25, 2019
"My car windows were broken and I called them. I do not speak English well but they have persisted in listening to me. I asked them how long it took them to finish, they told me it was half a day, but everything done early than they said , only took them 2 hours to finish . I am very satisfied with that Thank you alot "
October 25, 2019
"My car windows were broken and I called them. I do not speak English well but they have persisted in listening to me. I asked them how long it took them to finish, they told me it was half a day, but everything done early than they said , only took them 2 hours to finish . I am very satisfied with that Thank you alot "
Very Satisfied
Mari Roy
October 23, 2019
"I went there for an inspection sticker .It was done in the time that they said it would be and everyone was very polite. "
October 23, 2019
"I went there for an inspection sticker .It was done in the time that they said it would be and everyone was very polite. "
Very Satisfied
Linda Bowers
October 22, 2019
"We always come for our sticker. I wished that had ask us to replace windshield wipes because now I have to go back. There service and customer service is excellent that is why we come back."
October 22, 2019
"We always come for our sticker. I wished that had ask us to replace windshield wipes because now I have to go back. There service and customer service is excellent that is why we come back."
Very Satisfied
Linda Bowers
October 22, 2019
"We always come for our sticker. I wished that had ask us to replace windshield wipes because now I have to go back. There service and customer service is excellent that is why we come back."
October 22, 2019
"We always come for our sticker. I wished that had ask us to replace windshield wipes because now I have to go back. There service and customer service is excellent that is why we come back."
Very Satisfied
Chris Aberdale
October 18, 2019
"The woman at the desk can get a little short but I assume she has a lot to deal with, techs were awesome and knowledgeable. Overall very positive experience I'll come back for all my stickers and glass and always recommend AAG to others."
October 18, 2019
"The woman at the desk can get a little short but I assume she has a lot to deal with, techs were awesome and knowledgeable. Overall very positive experience I'll come back for all my stickers and glass and always recommend AAG to others."
Very Satisfied
Kevin Beattie
October 17, 2019
"Always a pleasure to have work done at Affordable Auto Glass. Conveniently located, staff are very friendly, service is prompt and thorough. Now have my wife going here for her annual inspection and she knows the name of anything happens to her window."
October 17, 2019
"Always a pleasure to have work done at Affordable Auto Glass. Conveniently located, staff are very friendly, service is prompt and thorough. Now have my wife going here for her annual inspection and she knows the name of anything happens to her window."
Very Satisfied
Richard Descheneaux
October 17, 2019
"Great timely service. I typically come here for my vehicle inspection and have always been pleased. "
October 17, 2019
"Great timely service. I typically come here for my vehicle inspection and have always been pleased. "
Very Satisfied
Very Satisfied
Edward Bellerose
September 26, 2019
"Great experience, nice to deal with locally owned shop where the employees truly care."
September 26, 2019
"Great experience, nice to deal with locally owned shop where the employees truly care."
Very Satisfied
Very Satisfied
Angel Ayala
September 22, 2019
"Ever since my first visit been going there at least 2 a year for the past 4 yrs"
September 22, 2019
"Ever since my first visit been going there at least 2 a year for the past 4 yrs"
Very Satisfied
Angel Ayala
September 22, 2019
"Ever since my first visit been going there at least 2 a year for the past 4 yrs"
September 22, 2019
"Ever since my first visit been going there at least 2 a year for the past 4 yrs"
Very Satisfied
Nancy Aurnhammer
September 20, 2019
"I bring all my vehicles here for inspection. Always professional. Should I ever need a windshield replaced this will be my go to shop. "
September 20, 2019
"I bring all my vehicles here for inspection. Always professional. Should I ever need a windshield replaced this will be my go to shop. "
Dissatisfied
Megan Martineau
September 15, 2019
"I brought my vehicle in to get a windshield replacement for 7:30, and I requested my sticker be done as well. I got a phone call around 11, letting me know my car was ready to be picked up. I arrived to find out that there were “electrical problems” and I would need to bring my car to a mechanic to get it fixed. Because of those “problems” my windshield was not calibrated and I did not get my sticker. None of which was told to me over the phone. When I brought my vehicle in, there were no “electrical problems”, so why all of the sudden now? I brought my car to a mechanic, who stated something was done when the windshield was replaced. I had to pay $178, for a repair that you caused. Horrible customer service. You mess something up, you fix it. "
September 15, 2019
"I brought my vehicle in to get a windshield replacement for 7:30, and I requested my sticker be done as well. I got a phone call around 11, letting me know my car was ready to be picked up. I arrived to find out that there were “electrical problems” and I would need to bring my car to a mechanic to get it fixed. Because of those “problems” my windshield was not calibrated and I did not get my sticker. None of which was told to me over the phone. When I brought my vehicle in, there were no “electrical problems”, so why all of the sudden now? I brought my car to a mechanic, who stated something was done when the windshield was replaced. I had to pay $178, for a repair that you caused. Horrible customer service. You mess something up, you fix it. "
Our Response:
Hi Megan, You are right if we mess something up we should fix it but we didn't make any mistakes with yours. When a vehicle comes in that has a windshield with a camera mounted on it it will need calibration such as yours. The very first thing we do BEFORE we start working on your car is to plug into the OBDII port and run a scan to see if there are any codes so we don't get blamed for instances such as this and because it is a requirement from the insurance company in order for us to get paid. When we plugged into your vehicle it could not communicate with your car and said it had no power at the pin in the port. We called you at 10 am to let you know this. This makes it impossible for us to calibrate and also makes it impossible to do an inspection sticker since the inspection machine uses the same OBDII port and it showed the exact same code. I'm sorry your vehicle had to have repair work but this was an existing problem with your vehicle before you came to our shop for a windshield. We did try to reach out to you by phone and left a message to answer any questions but you did not call back as of several days beyond the message. If there is any way we can further help please call us back.
Hi Megan, You are right if we mess something up we should fix it but we didn't make any mistakes with yours. When a vehicle comes in that has a windshield with a camera mounted on it it will need calibration such as yours. The very first thing we do BEFORE we start working on your car is to plug into the OBDII port and run a scan to see if there are any codes so we don't get blamed for instances such as this and because it is a requirement from the insurance company in order for us to get paid. When we plugged into your vehicle it could not communicate with your car and said it had no power at the pin in the port. We called you at 10 am to let you know this. This makes it impossible for us to calibrate and also makes it impossible to do an inspection sticker since the inspection machine uses the same OBDII port and it showed the exact same code. I'm sorry your vehicle had to have repair work but this was an existing problem with your vehicle before you came to our shop for a windshield. We did try to reach out to you by phone and left a message to answer any questions but you did not call back as of several days beyond the message. If there is any way we can further help please call us back.
Very Satisfied
Maryann G. Marshman
September 13, 2019
"I have always found the services I received to be excellent for over 20 years now!"
September 13, 2019
"I have always found the services I received to be excellent for over 20 years now!"
Very Satisfied
Michelle L Parent
September 13, 2019
"I am a repeat inspection / glass replacement customer. I’ve always been treated with professionalism and courtesy. I especially appreciate the quick, thorough service and the bonus can of “liquid gold” aka glass cleaner. Very pleased!"
September 13, 2019
"I am a repeat inspection / glass replacement customer. I’ve always been treated with professionalism and courtesy. I especially appreciate the quick, thorough service and the bonus can of “liquid gold” aka glass cleaner. Very pleased!"
Very Satisfied
Scott Cummings
September 05, 2019
"Went in for an inspection. I was told an hour , it took less than 30 minutes. Everyone was nice and very courteous to me while I was there. I would recommend this place to anyone. "
September 05, 2019
"Went in for an inspection. I was told an hour , it took less than 30 minutes. Everyone was nice and very courteous to me while I was there. I would recommend this place to anyone. "
Very Satisfied
Vincenzo Rettura
September 03, 2019
"Fast in and out. Was there for an inspection sticker. Great Team"
September 03, 2019
"Fast in and out. Was there for an inspection sticker. Great Team"
Very Satisfied
Jim Millot
August 30, 2019
"Extremely satisfied. Have used multiple times in the past and always been happy with the quality of service."
August 30, 2019
"Extremely satisfied. Have used multiple times in the past and always been happy with the quality of service."
Very Satisfied
Mike Culver
August 30, 2019
"I stopped in for an unscheduled inspection sticker and was done within 30 min. Prompt and courteous staff and technician. Great service, thanks."
August 30, 2019
"I stopped in for an unscheduled inspection sticker and was done within 30 min. Prompt and courteous staff and technician. Great service, thanks."
Very Satisfied
Christi Masciadrelli
August 29, 2019
"I come every year for my inspection. Your staff is always super friendly and efficient. Keep up the awesome work!"
August 29, 2019
"I come every year for my inspection. Your staff is always super friendly and efficient. Keep up the awesome work!"
Very Satisfied
Hector Carrasquillo
August 27, 2019
"Very nice people friendly and fast service I’ll take my cars for my inspection sticker again "
August 27, 2019
"Very nice people friendly and fast service I’ll take my cars for my inspection sticker again "
Very Satisfied
Very Satisfied
Very Satisfied
Jose Gonzalez
August 14, 2019
"Went to get my car inspection , very satisfied with the staff, service and time."
August 14, 2019
"Went to get my car inspection , very satisfied with the staff, service and time."
Very Satisfied
Very Satisfied
Karen Wells
August 12, 2019
"Thankyou for washing my coffee mug that I left behind and got back from nice women working the desk! Greatly appreciated! Best customer service around!"
August 12, 2019
"Thankyou for washing my coffee mug that I left behind and got back from nice women working the desk! Greatly appreciated! Best customer service around!"
Very Satisfied
Paul Graves
August 12, 2019
"I drive from South Hadley just to come for my inspection stickers on my vehicles because of the professional service."
August 12, 2019
"I drive from South Hadley just to come for my inspection stickers on my vehicles because of the professional service."
Very Satisfied
Linda Magni
August 12, 2019
"Have used you twice now and will return in the future for my glass needs. Will also refer my friends. Very happy with over all service"
August 12, 2019
"Have used you twice now and will return in the future for my glass needs. Will also refer my friends. Very happy with over all service"
Very Satisfied
Joseph Savaria
August 12, 2019
"I came in for an inspection sticker and I was very satisfied with the staff and the wait time. Overall it was an excellent experience. "
August 12, 2019
"I came in for an inspection sticker and I was very satisfied with the staff and the wait time. Overall it was an excellent experience. "
Very Satisfied
Arleen Collins
August 10, 2019
"It was my first experience at affordable auto glass and I was waited on as soon as I walked in the door. The receptionist was friendly and polite. The best part of my whole experience was the short wait to get my sticker. "
August 10, 2019
"It was my first experience at affordable auto glass and I was waited on as soon as I walked in the door. The receptionist was friendly and polite. The best part of my whole experience was the short wait to get my sticker. "
Very Satisfied
Alan Houghtaling
August 03, 2019
"Been coming here for inspiration stickers from day one of owning my new car back in 06. Great people and place. "
August 03, 2019
"Been coming here for inspiration stickers from day one of owning my new car back in 06. Great people and place. "
Very Satisfied
Gayle White
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
Very Satisfied
Gayle White
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
Very Satisfied
Gayle White
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
August 02, 2019
"Referred by Reds. Easy and quick inspection.Nice waiting area and clean bathroom. Will definitely come again!"
Very Satisfied
Nancy Stevenson
July 31, 2019
"My car inspection was done quickly and there was a nice, clean space in which to wait. "
July 31, 2019
"My car inspection was done quickly and there was a nice, clean space in which to wait. "
Very Satisfied
Lorna Shirer
July 30, 2019
"I am very satisfied with the service I received for my windshield replacement--and very pleasantly surprised to find my car had been cleaned while it was there--saved me a job when I got home! Thanks, folks!"
July 30, 2019
"I am very satisfied with the service I received for my windshield replacement--and very pleasantly surprised to find my car had been cleaned while it was there--saved me a job when I got home! Thanks, folks!"
Very Satisfied
Nicholas Bull
July 30, 2019
"I have been to Affordable Auto Glass twice now. The first time to replace a cracked windshield and the second for an inspection sticker. Each time the staff was very friendly, responsive, and professional. I would highly recommend AAG to any of my friends or family. "
July 30, 2019
"I have been to Affordable Auto Glass twice now. The first time to replace a cracked windshield and the second for an inspection sticker. Each time the staff was very friendly, responsive, and professional. I would highly recommend AAG to any of my friends or family. "
Very Satisfied
Janet Lebeau
July 30, 2019
"Always satisfied with the service here. The cleanest, friendliest facility around."
July 30, 2019
"Always satisfied with the service here. The cleanest, friendliest facility around."
Appointments
Book One Online Now
© Copyright 2017 Affordable Auto Glass
January 19, 2020