To leave feedback from your own experience with Affordable Auto Glass, please select the button below that describes you best:
Customer Feedback
All User Feedback
Very Satisfied
Very Satisfied
Caroline McAleer
October 27, 2020
"Entire staff was outstanding. Billy was my service technician that completing my car for its inspection sticker. Kind, personable and professional. Was quick, thorough and efficient. A plus all the way. See you next year!"
October 27, 2020
"Entire staff was outstanding. Billy was my service technician that completing my car for its inspection sticker. Kind, personable and professional. Was quick, thorough and efficient. A plus all the way. See you next year!"
Very Satisfied
Korby Clark
October 27, 2020
"We had a very pleasant and friendly experience! Will definitely recommend you to others. "
October 27, 2020
"We had a very pleasant and friendly experience! Will definitely recommend you to others. "
Very Satisfied
Korby Clark
October 27, 2020
"We had a very pleasant and friendly experience! Will definitely recommend you to others. "
October 27, 2020
"We had a very pleasant and friendly experience! Will definitely recommend you to others. "
Very Satisfied
Jennifer Costello
October 25, 2020
"Tammy was exceptionally friendly and knowledgeable. All staff encountered were helpful. "
October 25, 2020
"Tammy was exceptionally friendly and knowledgeable. All staff encountered were helpful. "
Very Satisfied
Peggy Holland
October 25, 2020
"Tammy was prompt and courteous. I appreciated the quick turnaround time. I would certainly recommend Affordable to others."
October 25, 2020
"Tammy was prompt and courteous. I appreciated the quick turnaround time. I would certainly recommend Affordable to others."
Very Satisfied
Peggy Holland
October 25, 2020
"Tammy was prompt and courteous. I appreciated the quick turnaround time. I would certainly recommend Affordable to others."
October 25, 2020
"Tammy was prompt and courteous. I appreciated the quick turnaround time. I would certainly recommend Affordable to others."
Very Satisfied
David Fitzell
October 23, 2020
"The staff were very friendly and helpful and the tech whose name I believe was Mike did an outstanding job."
October 23, 2020
"The staff were very friendly and helpful and the tech whose name I believe was Mike did an outstanding job."
Very Satisfied
Alan Guimaraes
October 23, 2020
"I've been going to Affordable Auto Glass for many years now. Joe and crew are always a pleasure to deal with. An all around class operation!"
October 23, 2020
"I've been going to Affordable Auto Glass for many years now. Joe and crew are always a pleasure to deal with. An all around class operation!"
Very Satisfied
Paul Zielinski
October 23, 2020
"Went in for vehicle inspection sticker. Billy and Mike were professional and upfront with me about some lightbulbs that were burned out that I was not aware of. They offered to replace them for a nominal/reasonable charge. Because if this, I passed and was on my way. No hassles. Thank you AAG!"
October 23, 2020
"Went in for vehicle inspection sticker. Billy and Mike were professional and upfront with me about some lightbulbs that were burned out that I was not aware of. They offered to replace them for a nominal/reasonable charge. Because if this, I passed and was on my way. No hassles. Thank you AAG!"
Very Satisfied
Very Satisfied
Manny Fernandez
October 20, 2020
"Excellent experience, very professional and polite staff. Very satisfied and highly recommend it."
October 20, 2020
"Excellent experience, very professional and polite staff. Very satisfied and highly recommend it."
Satisfied
Robert Lover
October 17, 2020
"I arrived before someone else but CSR went to other party first. Both for insp.stkrs. When she finally spoke to me she seemed standoffish. Being a gentleman,I didn\'t say anything let other party go before me."
October 17, 2020
"I arrived before someone else but CSR went to other party first. Both for insp.stkrs. When she finally spoke to me she seemed standoffish. Being a gentleman,I didn\'t say anything let other party go before me."
Very Satisfied
MARY CARON
October 17, 2020
"Just stopped in for a sticker. Quick and efficient service. All Covid protocols followed. Always happy to receive the glass cleaner!"
October 17, 2020
"Just stopped in for a sticker. Quick and efficient service. All Covid protocols followed. Always happy to receive the glass cleaner!"
Very Satisfied
Stephen Dwyer
October 16, 2020
"I didn't see a link for paying with credit card, so I clicked on paying with cash (paying by cash actually prohibited due to COVID-19 at the business, presently). I asked for a state inspection, so the CSR. didn't ask me, if I wanted a sticker. I was very satisfied with the service! It was quick and efficient. The techs and CSR were very friendly, professional and courteous! FYI, always appreciate that complimentary glass cleaner!! Keep up the awesome work!"
October 16, 2020
"I didn't see a link for paying with credit card, so I clicked on paying with cash (paying by cash actually prohibited due to COVID-19 at the business, presently). I asked for a state inspection, so the CSR. didn't ask me, if I wanted a sticker. I was very satisfied with the service! It was quick and efficient. The techs and CSR were very friendly, professional and courteous! FYI, always appreciate that complimentary glass cleaner!! Keep up the awesome work!"
Very Satisfied
Chad Sleeper
October 15, 2020
"The Service was great from start to finish ! Would highly recommend your company again! Chad "
October 15, 2020
"The Service was great from start to finish ! Would highly recommend your company again! Chad "
Very Satisfied
Chad(King Ward Coachlines) Sleeper
October 15, 2020
"From start to finish this was great experience ! We needed two of our vehicles windshields replaced, I can\'t stress how easy the whole process was with your great CSR\'s Chad "
October 15, 2020
"From start to finish this was great experience ! We needed two of our vehicles windshields replaced, I can\'t stress how easy the whole process was with your great CSR\'s Chad "
Very Satisfied
Alan Jarvis
October 13, 2020
"Professional and courteous personnel. Very reasonable price. A few minor hiccups that were quickly rectified. Extremely pleased. If I need glass repair in the future, I'm very likely to return."
October 13, 2020
"Professional and courteous personnel. Very reasonable price. A few minor hiccups that were quickly rectified. Extremely pleased. If I need glass repair in the future, I'm very likely to return."
Very Satisfied
Very Satisfied
Jennifer Costello
October 09, 2020
"Tammy was exceptionally friendly and knowledgeable. All staff encountered were helpful. "
October 09, 2020
"Tammy was exceptionally friendly and knowledgeable. All staff encountered were helpful. "
Very Satisfied
Very Satisfied
Jennifer Costello
October 08, 2020
"Tammy was exceptionally friendly and knowledgeable. All staff encountered were helpful. "
October 08, 2020
"Tammy was exceptionally friendly and knowledgeable. All staff encountered were helpful. "
Satisfied
Robert Gallant
October 06, 2020
"Please provide some seating area so that your customers don’t have to wait outside in the rain and weather!"
October 06, 2020
"Please provide some seating area so that your customers don’t have to wait outside in the rain and weather!"
Very Satisfied
Chelsea Contrada
October 06, 2020
"Had my car inspected. The service was fast, friendly, and convenient. Thank you!"
October 06, 2020
"Had my car inspected. The service was fast, friendly, and convenient. Thank you!"
Very Satisfied
Chelsea Contrada
October 05, 2020
"Had my car inspected. The service was fast, friendly, and convenient. Thank you!"
October 05, 2020
"Had my car inspected. The service was fast, friendly, and convenient. Thank you!"
Very Satisfied
Lillian Sansalone
October 05, 2020
"Fantastic service from a highly knowledgeable and friendly staff. New windshield was installed accurately and promptly. Highly recommend Affordable Auto Glass!Thank you to the great staff at Affordable Auto Glass! "
October 05, 2020
"Fantastic service from a highly knowledgeable and friendly staff. New windshield was installed accurately and promptly. Highly recommend Affordable Auto Glass!Thank you to the great staff at Affordable Auto Glass! "
Very Satisfied
Lillian Sansalone
October 05, 2020
"Fantastic service from a highly knowledgeable and friendly staff. New windshield was installed accurately and promptly. Highly recommend Affordable Auto Glass!Thank you to the great staff at Affordable Auto Glass! "
October 05, 2020
"Fantastic service from a highly knowledgeable and friendly staff. New windshield was installed accurately and promptly. Highly recommend Affordable Auto Glass!Thank you to the great staff at Affordable Auto Glass! "
Very Satisfied
Very Satisfied
Judy Athas
October 02, 2020
"Needed a new sticker. Appt. was very quick, everyone was CoVid compliant and very pleasant and efficient"
October 02, 2020
"Needed a new sticker. Appt. was very quick, everyone was CoVid compliant and very pleasant and efficient"
Very Satisfied
Deborah Paige
October 02, 2020
"They were very polite always had a smile on their face and I enjoy going to affordable auto glass"
October 02, 2020
"They were very polite always had a smile on their face and I enjoy going to affordable auto glass"
Very Satisfied
Katherine Zemanek
October 02, 2020
"I came to Affordable Auto Glass for my inspection sticker, which I have been doing for years because of the quick service! Living in a Covid world now, the service was still immaculate. I pulled into the parking lot and within seconds I had the customer service rep at my window, mask on, ready to help me. Within minutes, Billy was at my door ready to take my car for inspection, mask on as well. He was very polite and allowed me to remove all my belongings I needed and a chair for what I thought was going to be a rather long waiting time. My mistake! My car was back to me within 10-15 minutes. Because I was the only customer there at the time, Billy engaged in a quick, pleasant conversation with me, which I’m guessing took some time out of his lunch break! I drove away with a fresh inspection sticker and a smile on my face. Thanks Affordable Auto Glass! "
October 02, 2020
"I came to Affordable Auto Glass for my inspection sticker, which I have been doing for years because of the quick service! Living in a Covid world now, the service was still immaculate. I pulled into the parking lot and within seconds I had the customer service rep at my window, mask on, ready to help me. Within minutes, Billy was at my door ready to take my car for inspection, mask on as well. He was very polite and allowed me to remove all my belongings I needed and a chair for what I thought was going to be a rather long waiting time. My mistake! My car was back to me within 10-15 minutes. Because I was the only customer there at the time, Billy engaged in a quick, pleasant conversation with me, which I’m guessing took some time out of his lunch break! I drove away with a fresh inspection sticker and a smile on my face. Thanks Affordable Auto Glass! "
Very Satisfied
Matthew Campbell
October 02, 2020
"I made an appointment to have a used windshield installed. The work performed was excellent. "
October 02, 2020
"I made an appointment to have a used windshield installed. The work performed was excellent. "
Very Satisfied
Very Satisfied
Katherine Zemanek
October 02, 2020
"I came to Affordable Auto Glass for my inspection sticker, which I have been doing for years because of the quick service! Living in a Covid world now, the service was still immaculate. I pulled into the parking lot and within seconds I had the customer service rep at my window, mask on, ready to help me. Within minutes, Billy was at my door ready to take my car for inspection, mask on as well. He was very polite and allowed me to remove all my belongings I needed and a chair for what I thought was going to be a rather long waiting time. My mistake! My car was back to me within 10-15 minutes. Because I was the only customer there at the time, Billy engaged in a quick, pleasant conversation with me, which I’m guessing took some time out of his lunch break! I drove away with a fresh inspection sticker and a smile on my face. Thanks Affordable Auto Glass! "
October 02, 2020
"I came to Affordable Auto Glass for my inspection sticker, which I have been doing for years because of the quick service! Living in a Covid world now, the service was still immaculate. I pulled into the parking lot and within seconds I had the customer service rep at my window, mask on, ready to help me. Within minutes, Billy was at my door ready to take my car for inspection, mask on as well. He was very polite and allowed me to remove all my belongings I needed and a chair for what I thought was going to be a rather long waiting time. My mistake! My car was back to me within 10-15 minutes. Because I was the only customer there at the time, Billy engaged in a quick, pleasant conversation with me, which I’m guessing took some time out of his lunch break! I drove away with a fresh inspection sticker and a smile on my face. Thanks Affordable Auto Glass! "
Very Satisfied
Chad Grise
October 02, 2020
"Had windshield replaced last year, got a reminder 10/1 that my inspection was up this month. I was planning on returning to affordable auto glass for it, but the reminder sealed the deal. Honest. Professional. "
October 02, 2020
"Had windshield replaced last year, got a reminder 10/1 that my inspection was up this month. I was planning on returning to affordable auto glass for it, but the reminder sealed the deal. Honest. Professional. "
Very Satisfied
Chad Grise
October 02, 2020
"Had windshield replaced last year, got a reminder 10/1 that my inspection was up this month. I was planning on returning to affordable auto glass for it, but the reminder sealed the deal. Honest. Professional. "
October 02, 2020
"Had windshield replaced last year, got a reminder 10/1 that my inspection was up this month. I was planning on returning to affordable auto glass for it, but the reminder sealed the deal. Honest. Professional. "
Very Satisfied
Sharon Gage
October 02, 2020
"Second time in a week that I came by for a State Inspection. I dealt with Mike both times and enjoyed the interaction very much. Very forthright, clear, and professional. One deficiency- poor wiper blades - was handled well (with options, nonetheless!). We’ll be sending a third car from this household to you folks by the end of the month. "
October 02, 2020
"Second time in a week that I came by for a State Inspection. I dealt with Mike both times and enjoyed the interaction very much. Very forthright, clear, and professional. One deficiency- poor wiper blades - was handled well (with options, nonetheless!). We’ll be sending a third car from this household to you folks by the end of the month. "
Very Satisfied
Chad Grise
October 02, 2020
"Had windshield replaced last year, got a reminder 10/1 that my inspection was up this month. I was planning on returning to affordable auto glass for it, but the reminder sealed the deal. Honest. Professional. "
October 02, 2020
"Had windshield replaced last year, got a reminder 10/1 that my inspection was up this month. I was planning on returning to affordable auto glass for it, but the reminder sealed the deal. Honest. Professional. "
Very Satisfied
Sharon Gage
September 28, 2020
"Although the experience was very positive, I don’t think you will get many mediocre and negative reviews without anonymity I thought a lot of personal information was requested, up front, in this survey. and I originally declined to complete it, because of this. Why complete a survey if any constructive or negative comments are directly tied to you?"
September 28, 2020
"Although the experience was very positive, I don’t think you will get many mediocre and negative reviews without anonymity I thought a lot of personal information was requested, up front, in this survey. and I originally declined to complete it, because of this. Why complete a survey if any constructive or negative comments are directly tied to you?"
Very Satisfied
Very Satisfied
Christopher Daponde
September 25, 2020
"I have only been to your business for inspections, but with your customer service and employees if i need any of your other services I will look to you first."
September 25, 2020
"I have only been to your business for inspections, but with your customer service and employees if i need any of your other services I will look to you first."
Very Satisfied
Robert Gormbley
September 23, 2020
"This is the only place I go for inspections and for windshields. There is no one better and they have the best glass cleaner!"
September 23, 2020
"This is the only place I go for inspections and for windshields. There is no one better and they have the best glass cleaner!"
Very Satisfied
Jason Peterson
September 23, 2020
"Joe's the man! I was running late and he fit me in before closing. Service and friendliness at end of the day as fresh as the morning. Free big can of window cleaner oh yeah. "
September 23, 2020
"Joe's the man! I was running late and he fit me in before closing. Service and friendliness at end of the day as fresh as the morning. Free big can of window cleaner oh yeah. "
Very Satisfied
Christian Rogers
September 22, 2020
"I have been a client for years. I have always been treated fairly. I appreciate the no hassle low pressure atmosphere. I will be a loyal customer for many years to come."
September 22, 2020
"I have been a client for years. I have always been treated fairly. I appreciate the no hassle low pressure atmosphere. I will be a loyal customer for many years to come."
Very Satisfied
Christian Rogers
September 22, 2020
"I have been a client for years. I have always been treated fairly. I appreciate the no hassle low pressure atmosphere. I will be a loyal customer for many years to come."
September 22, 2020
"I have been a client for years. I have always been treated fairly. I appreciate the no hassle low pressure atmosphere. I will be a loyal customer for many years to come."
Very Satisfied
Very Satisfied
Joshua Hanna
September 18, 2020
"Super friendly staff! Made everything super easy. Techs did a fantastic job with our replacement "
September 18, 2020
"Super friendly staff! Made everything super easy. Techs did a fantastic job with our replacement "
Very Satisfied
John Roman
September 18, 2020
"The service from this location was excellent. The wait time was minimal and the technician was extremely courteous. I will highly recommend using the facility to my friends and family."
September 18, 2020
"The service from this location was excellent. The wait time was minimal and the technician was extremely courteous. I will highly recommend using the facility to my friends and family."
Very Satisfied
RICHARD DION
September 17, 2020
"Great experience! Originally, I went to Safelite and the earliest appointment they could give me was one week out, when I got there on that date they discovered they had ordered the wrong glass. Someone was suppose to order the glass, but didn't. I immediately decided I needed someone else, so I called Affordable and spoke to Sarah. She researched if she could source the glass, found some that could be there the next day, so we set the appointment for that day. Couldn't believe you guys got done, i'd still be waiting with Safelite. Thank you for the great service. "
September 17, 2020
"Great experience! Originally, I went to Safelite and the earliest appointment they could give me was one week out, when I got there on that date they discovered they had ordered the wrong glass. Someone was suppose to order the glass, but didn't. I immediately decided I needed someone else, so I called Affordable and spoke to Sarah. She researched if she could source the glass, found some that could be there the next day, so we set the appointment for that day. Couldn't believe you guys got done, i'd still be waiting with Safelite. Thank you for the great service. "
Very Satisfied
Michelle Parent
September 16, 2020
"It's a small thing, but I come here every year for emissions testing. The staff and technicians are always friendly and knowledgeable, and I get my complimentary can of glass spray which is like liquid gold in my household. (I actually have to hide it!) I always recommend Affordable Auto Glass whenever I can, and especially in these dismal times...I really appreciate being assisted by professionals with cheerful personalities and a sense of humor. I always leave AAG knowing that my car was serviced correctly and usually with a good chuckle to boot. Thanks!"
September 16, 2020
"It's a small thing, but I come here every year for emissions testing. The staff and technicians are always friendly and knowledgeable, and I get my complimentary can of glass spray which is like liquid gold in my household. (I actually have to hide it!) I always recommend Affordable Auto Glass whenever I can, and especially in these dismal times...I really appreciate being assisted by professionals with cheerful personalities and a sense of humor. I always leave AAG knowing that my car was serviced correctly and usually with a good chuckle to boot. Thanks!"
Very Satisfied
Margo Chapski
September 16, 2020
"You all are so nice! I really enjoy your courteous nature & prompt service. Everything from beginning to end was explained clearly, and the timeline was accurate. I will definitely recommend your services to others! Thanks!"
September 16, 2020
"You all are so nice! I really enjoy your courteous nature & prompt service. Everything from beginning to end was explained clearly, and the timeline was accurate. I will definitely recommend your services to others! Thanks!"
Very Satisfied
Darlene Morse
September 14, 2020
"Stopped in for overdue inspection & was taken in right away & with great service! Excellent Service! "
September 14, 2020
"Stopped in for overdue inspection & was taken in right away & with great service! Excellent Service! "
Very Satisfied
Silya Vega
September 12, 2020
"I went for a vehicle inspection Billy is the gentleman who serviced my vehicle he was very respectful, and professional. I will definitely recommend my friends and family to this location."
September 12, 2020
"I went for a vehicle inspection Billy is the gentleman who serviced my vehicle he was very respectful, and professional. I will definitely recommend my friends and family to this location."
Very Satisfied
Very Satisfied
Very Satisfied
Kathleen Cassidy
September 09, 2020
"I always go there for my inspection stickers, this year twice as I bought a new car. It works like a well oiled machine. Only complaint is they are inconsistent handing out window cleaner, twice now I was not given any...that’s usually the highlight of my day!"
September 09, 2020
"I always go there for my inspection stickers, this year twice as I bought a new car. It works like a well oiled machine. Only complaint is they are inconsistent handing out window cleaner, twice now I was not given any...that’s usually the highlight of my day!"
Very Satisfied
Kathleen Cassidy
September 09, 2020
"I always go there for my inspection stickers, this year twice as I bought a new car. It works like a well oiled machine. Only complaint is they are inconsistent handing out window cleaner, twice now I was not given any...that’s usually the highlight of my day!"
September 09, 2020
"I always go there for my inspection stickers, this year twice as I bought a new car. It works like a well oiled machine. Only complaint is they are inconsistent handing out window cleaner, twice now I was not given any...that’s usually the highlight of my day!"
Very Satisfied
Tara Kavanaugh
September 01, 2020
"This was the most rapid inspection sticker experience I have ever had. They were efficient, timely, safe and outstanding. I have a broken foot and the wait time was fantastic because I am not able to stand very long. Excellent service as usual and the owner Joe is always polite, attentive and accommodating. Highly recommend. "
September 01, 2020
"This was the most rapid inspection sticker experience I have ever had. They were efficient, timely, safe and outstanding. I have a broken foot and the wait time was fantastic because I am not able to stand very long. Excellent service as usual and the owner Joe is always polite, attentive and accommodating. Highly recommend. "
Very Satisfied
Very Satisfied
Very Satisfied
Lindsay O’Malley
August 26, 2020
"We are always so happy with the work we have done at Affordable Auto Glass. From replacement windshields to inspections, they do an incredible job. The technicians are knowledgeable and thorough, and they try to get you in and out as quickly as possible. We no longer live in the area, but we still come back to West Springfield to bring our cars to Affordable Auto Glass! "
August 26, 2020
"We are always so happy with the work we have done at Affordable Auto Glass. From replacement windshields to inspections, they do an incredible job. The technicians are knowledgeable and thorough, and they try to get you in and out as quickly as possible. We no longer live in the area, but we still come back to West Springfield to bring our cars to Affordable Auto Glass! "
Very Satisfied
Pete Thomson
August 22, 2020
"Billy was outstanding, fast, and funning. I was told that it would be a 40-minute wait and I didn't have time to organize my tools in my car. (10 minutes). I then went to McDs and when I came back he was finished. It was less than 20 minutes for sure and I think like 10 minutes. I wish I had cash to tip Bill. "
August 22, 2020
"Billy was outstanding, fast, and funning. I was told that it would be a 40-minute wait and I didn't have time to organize my tools in my car. (10 minutes). I then went to McDs and when I came back he was finished. It was less than 20 minutes for sure and I think like 10 minutes. I wish I had cash to tip Bill. "
Very Satisfied
Roland Bisi
August 21, 2020
"I ALWAYS have a VERY pleasant experience doing business with your company. THANK YOU!!!"
August 21, 2020
"I ALWAYS have a VERY pleasant experience doing business with your company. THANK YOU!!!"
Very Satisfied
Judy LaFleche
August 15, 2020
"I always get my annual inspection done here. Staff are great and I love the free glass cleaner."
August 15, 2020
"I always get my annual inspection done here. Staff are great and I love the free glass cleaner."
Very Satisfied
John Conway
August 14, 2020
"We will always use Affordable Auto Glass in West Springfield, Ma. The staff is so knowledgable and friendly!!!!!"
August 14, 2020
"We will always use Affordable Auto Glass in West Springfield, Ma. The staff is so knowledgable and friendly!!!!!"
Very Satisfied
Judy LaFleche
August 13, 2020
"I always get my annual inspection done here. Staff are great and I love the free glass cleaner."
August 13, 2020
"I always get my annual inspection done here. Staff are great and I love the free glass cleaner."
Very Satisfied
Michael Lempart
August 11, 2020
"Pleasant greeter, fast service for an inspection sticker! A+A+A+A+A+"
August 11, 2020
"Pleasant greeter, fast service for an inspection sticker! A+A+A+A+A+"
Appointments
Book One Online Now
© Copyright 2017 Affordable Auto Glass
October 29, 2020