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All User Feedback

Kathy Wheatley's Feedback

1. How did you hear about us?
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2. When you called for service, was your phone call answered promptly and courteously?
NA

3. Were you satisfied with the scheduling of your service request?
Yes

4. Was the work performed to your satisfaction?
Yes

5. Was the technician polite, neat and clean in appearance?
Yes

6. Did the technician clean up your automobile after the service was performed?
Yes

7. Would you recommend us to others?
Yes

8. Was the staff friendly and knowledgable?
Yes

9. How would you rate your overall service experience with us?
Dissatisfied

10.Did the Customer Service Representative ask if you wanted new wiper blades?
No

11.Did the Customer Service Representative ask you if you need an inspection sticker?
Yes

12.Did the Customer Service Representative give you the option to fill out this comment card on our website?
Yes

13. Did the CSR ask for your e-mail adress?
No

Additional Comments
Registration was left in office instead of in front seat.. I received s tel. call to return at my convenience. The technician did not reset my computer which let’s me know that my inspection was completed. I was not notified by inspector that he could not reset the computer. I did receive an extra window wash can for the return inconvenience.

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