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All User Feedback

John Montesi's Feedback

1. How did you hear about us?
Previous Service

2. When you called for service, was your phone call answered promptly and courteously?
NA

3. Were you satisfied with the scheduling of your service request?
NA

4. Was the work performed to your satisfaction?
Yes

5. Was the technician polite, neat and clean in appearance?
Yes

6. Did the technician clean up your automobile after the service was performed?
No

7. Would you recommend us to others?
Yes

8. Was the staff friendly and knowledgable?
NA

9. How would you rate your overall service experience with us?
Dissatisfied

10.Did the Customer Service Representative ask if you wanted new wiper blades?
NA

11.Did the Customer Service Representative ask you if you need an inspection sticker?
Yes

12.Did the Customer Service Representative give you the option to fill out this comment card on our website?
Yes

13. Did the CSR ask for your e-mail adress?
Yes

Additional Comments
Very unhappy with getting my car inspected. Brand new car getting its first inspection. As soon as I got back in the car it smelt like cigarettes, there was dirt on the seat and floor, my seat was moved, all of my mirrors were moved. Two customers who came in for an inspection after I arrived and was waiting finished before mine.

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