Customer Feedback - Affordable Auto Glass

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Joseph Obrien's Feedback

1. How did you hear about us?
Previous Service

2. When you called for service, was your phone call answered promptly and courteously?
NA

3. Were you satisfied with the scheduling of your service request?
No

4. Was the work performed to your satisfaction?
Yes

5. Was the technician polite, neat and clean in appearance?
Yes

6. Did the technician clean up your automobile after the service was performed?
NA

7. Would you recommend us to others?
Yes

8. Was the staff friendly and knowledgable?
Yes

9. How would you rate your overall service experience with us?
Satisfied

10.Did the Customer Service Representative ask if you wanted new wiper blades?
No

11.Did the Customer Service Representative ask you if you need an inspection sticker?
Yes

12.Did the Customer Service Representative give you the option to fill out this comment card on our website?
No

13. Did the CSR ask for your e-mail adress?
Yes

Additional Comments
i've been getting my car inspected at your business for a number of years. yesterday, as i was sitting in the waiting room, a woman came in to get her car inspected. i could overhear the rep asking her about her breakfast drink. i had already been there about 15 minutes. to my surprise, the technician inspected her car before mine. even though her car wasn't in the dealer line. when i questioned the woman rep about it, she told me the girl was there before me. i know she wasn't. it resulted in me spending 45 more minutes sitting in the waiting room,as another car from a dealership came in.now i don't mind waiting if i was treated fairly, but to be called a liar and have to wait almost an extra hour left a bad taste in my mouth.

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