Customer Feedback - Affordable Auto Glass

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Kirstin Velazquez's Feedback

1. How did you hear about us?
Previous Service

2. When you called for service, was your phone call answered promptly and courteously?

3. Were you satisfied with the scheduling of your service request?

4. Was the work performed to your satisfaction?

5. Was the technician polite, neat and clean in appearance?

6. Did the technician clean up your automobile after the service was performed?

7. Would you recommend us to others?

8. Was the staff friendly and knowledgable?

9. How would you rate your overall service experience with us?

10.Did the Customer Service Representative ask if you wanted new wiper blades?

11.Did the Customer Service Representative ask you if you need an inspection sticker?

12.Did the Customer Service Representative give you the option to fill out this comment card on our website?

13. Did the CSR ask for your e-mail adress?

Additional Comments
I have owned my vehicle for two years. It was initially inspected by the dealer I bought it from at your establishment. I brought my vehicle back to you last year to be inspected. Both times, my vehicle received a sticker. I have not changed a thing on my vehicle since I purchased it. Two days ago, I failed inspection due to window tint. The same tint that has been in my vehicle since I bought it. The technician was not very kind when speaking to me. It was after I left on Monday that I realized last year‘s paperwork from my vehicle inspection stated that I failed, yet I received a sticker . I am not sure how you determine who receives a sticker and who doesn’t? If I would have known last year that my tint was illegal, I would have spoken to the dealer I purchased the car from. Now, two years later, I will probably get nowhere . Very disappointing service.

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