Customer Feedback - Affordable Auto Glass

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Ted Schwamb 's Feedback

1. How did you hear about us?
Insurance Agent

2. When you called for service, was your phone call answered promptly and courteously?
NA

3. Were you satisfied with the scheduling of your service request?
NA

4. Was the work performed to your satisfaction?
No

5. Was the technician polite, neat and clean in appearance?
Yes

6. Did the technician clean up your automobile after the service was performed?
NA

7. Would you recommend us to others?
Yes

8. Was the staff friendly and knowledgable?
No

9. How would you rate your overall service experience with us?
Dissatisfied

10.Did the Customer Service Representative ask if you wanted new wiper blades?
No

11.Did the Customer Service Representative ask you if you need an inspection sticker?
Yes

12.Did the Customer Service Representative give you the option to fill out this comment card on our website?
No

13. Did the CSR ask for your e-mail adress?
Yes

Additional Comments
I waited for the inspection to be completed. 2 other people who arrived after me were having inspections done as well. Once they were done I asked the CSR why they came after me and were done before me. I had waited 25 minutes extra because I was never notified my inspection was completed. She never called anything out as I was only 7’ away. Technition was unclear on work needed.

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