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All User Feedback

Katherine Zemanek 's Feedback

1. How did you hear about us?
Previous Service

2. When you called for service, was your phone call answered promptly and courteously?
Yes

3. Were you satisfied with the scheduling of your service request?
NA

4. Was the work performed to your satisfaction?
Yes

5. Was the technician polite, neat and clean in appearance?
Yes

6. Did the technician clean up your automobile after the service was performed?
Yes

7. Would you recommend us to others?
Yes

8. Was the staff friendly and knowledgable?
Yes

9. How would you rate your overall service experience with us?
Very Satisfied

10.Did the Customer Service Representative ask if you wanted new wiper blades?
NA

11.Did the Customer Service Representative ask you if you need an inspection sticker?
Yes

12.Did the Customer Service Representative give you the option to fill out this comment card on our website?
NA

13. Did the CSR ask for your e-mail adress?
Yes

Additional Comments
I came to Affordable Auto Glass for my inspection sticker, which I have been doing for years because of the quick service! Living in a Covid world now, the service was still immaculate. I pulled into the parking lot and within seconds I had the customer service rep at my window, mask on, ready to help me. Within minutes, Billy was at my door ready to take my car for inspection, mask on as well. He was very polite and allowed me to remove all my belongings I needed and a chair for what I thought was going to be a rather long waiting time. My mistake! My car was back to me within 10-15 minutes. Because I was the only customer there at the time, Billy engaged in a quick, pleasant conversation with me, which I’m guessing took some time out of his lunch break! I drove away with a fresh inspection sticker and a smile on my face. Thanks Affordable Auto Glass!

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