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Sharon Gage's Feedback
1. How did you hear about us?
2. When you called for service, was your phone call answered promptly and courteously?
3. Were you satisfied with the scheduling of your service request?
4. Was the work performed to your satisfaction?
5. Was the technician polite, neat and clean in appearance?
6. Did the technician clean up your automobile after the service was performed?
7. Would you recommend us to others?
8. Was the staff friendly and knowledgable?
9. How would you rate your overall service experience with us?
10.Did the Customer Service Representative ask if you wanted new wiper blades?
11.Did the Customer Service Representative ask you if you need an inspection sticker?
12.Did the Customer Service Representative give you the option to fill out this comment card on our website?
13. Did the CSR ask for your e-mail adress?
Although the experience was very positive, I don’t think you will get many mediocre and negative reviews without anonymity I thought a lot of personal information was requested, up front, in this survey. and I originally declined to complete it, because of this. Why complete a survey if any constructive or negative comments are directly tied to you?