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Stephen Muller's Feedback
1. How did you hear about us?
2. When you called for service, was your phone call answered promptly and courteously?
3. Were you satisfied with the scheduling of your service request?
4. Was the work performed to your satisfaction?
5. Was the technician polite, neat and clean in appearance?
6. Did the technician clean up your automobile after the service was performed?
7. Would you recommend us to others?
8. Was the staff friendly and knowledgable?
9. How would you rate your overall service experience with us?
10.Did the Customer Service Representative ask if you wanted new wiper blades?
11.Did the Customer Service Representative ask you if you need an inspection sticker?
12.Did the Customer Service Representative give you the option to fill out this comment card on our website?
13. Did the CSR ask for your e-mail adress?
I can't really put my finger on it and I can't say it's everyone that works behind the desk in the entrance way but more than once I felt uneasy and rushed with short and abrupt answers and cold personalities which seem to be all business and border on rude for that reason. A little smile and pleasantries goes along way. I've been there for the last three years for stickers as well as had a windshield replaced there. All the work is done professionally and in any timely manner. The last time I was there I asked if I could get in queue for a sticker and just run my wife 1 mile down the road to our house and come back. I was told that is not a possibility I would lose my place in-line OK if those are your rules. I left my vehicle and walked her home after what seemed like a while (a few car ahead of me) I had not received an email or a phone call so I called to check and they said it had been done. Is this also protocol? I don't know. Will any of this stop me from coming there or telling other people to go there? Certainly not because overall they provide a great service. I met the owner one time when I was working in a nearby building he owned. He seemed like a hard-working organized person who seem to care about how he does in the businesses he's involved with. my point is we don't always meet the owner or the employees in the garage we only deal with the people in the front. If they are the face of the company they should try to be a little more positive and cheery. I know working at the same place every day doing the same thing probably becomes mudane to them but to the person walking in off the street this could be their first experience and it should be a good one. If it happened one time I would not mention it but it seems consistent that's the only flaw I could find about this whole place. Once again it's not everybody that works at the front desk and I only go there once a year but it's consistent.