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Michael Williams's Feedback

1. How did you hear about us?
Car dealer

2. When you called for service, was your phone call answered promptly and courteously?

3. Were you satisfied with the scheduling of your service request?

4. Was the work performed to your satisfaction?

5. Was the technician polite, neat and clean in appearance?

6. Did the technician clean up your automobile after the service was performed?

7. Would you recommend us to others?

8. Was the staff friendly and knowledgable?

9. How would you rate your overall service experience with us?
Very Satisfied

10.Did the Customer Service Representative ask if you wanted new wiper blades?

11.Did the Customer Service Representative ask you if you need an inspection sticker?

12.Did the Customer Service Representative give you the option to fill out this comment card on our website?

13. Did the CSR ask for your e-mail adress?

Additional Comments
All staff was extremely courteous and friendly. I stopped by as a suggestion from Bertera Service Writer to get a MA auto inspection sticker.. I was greeted enthusiastically, provided the info. requested and said to wait in the client lounge. About 5 mins. later I was greeted by your service tech who handed me a document pouch, a can of glass cleaner and said I was all set and thanked me. I thanked him also for the quick turn around and left.

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