Customer Feedback

To leave feedback from your own experience with Affordable Auto Glass, please select the button below that describes you best:

 

Upon filling out feedback form you will automatically be entered into a drawing for a chance to win a key to one of our loaner cars. This drawing will take place every calendar quarter. If you win a key you will be notified by e-mail, and a key will be available for pick up at our West Springfield location. Your chance to see if your key starts the car will take place at a later selected date at our West Springfield location posted on our website. Only 40 keys will be given out. Chance of winning 1 in 40!! GOOD LUCK!

All User Feedback


Very Satisfied

Brian Vosburgh
June 24, 2017
"Billy did my inspection and was great. Brought a problem to my attention that he noticed that should be addressed."
 


Very Satisfied

Kevin Murphy
June 23, 2017
"What an awesome job from start to finish your customer service was absolutely a perfect 10 I was so impressed I'm coming back on July 11th to get my headlights restored thank you for my very loyal customer I will highly recommend you to my family and friends"
 


Very Satisfied

Kevin Murphy
June 23, 2017
"What an awesome job from start to finish your customer service was absolutely a perfect 10 I was so impressed I'm coming back on July 11th to get my headlights restored thank you for my very loyal customer I will highly recommend you to my family and friends"
 


Very Satisfied

Alan Houghtaling
June 23, 2017
"Been coming here from time bought car in 06 for inspection and now a windshield. Great people and place. Highly recommended "
 


Very Satisfied

JOHN HOOKER
June 22, 2017
"We wouldn't go anywhere else!"
 


Very Satisfied

Jay Gearing
June 21, 2017
"Affordable Auto Glass was a great company to work with in every aspect. I would recommend this company to anyone. Affordable Auto Glass took the stress out of a stressful situation and made it a pleasant experience."
 


Very Satisfied

James Munroe
June 20, 2017
 


Very Satisfied

Santos Sarah
June 16, 2017
"The girls at the front were super nice, and the work done by the guys was top notch!!"
 


Very Satisfied

DENNIS FOLEY
June 15, 2017
 


Very Satisfied

Robert Campbell
June 15, 2017
 


Very Satisfied

Esile Joe
June 15, 2017
 


Very Satisfied

Sue Walsh Walsh
June 10, 2017
"Great experience. The two customer service representatives very friendly and welcoming. Highly recommend. "
 


Very Satisfied

Chris Kastel
June 09, 2017
"I use you folks exclusively for glass and recommend you whenever asked."
 


Very Satisfied

Walter Szczuka
June 09, 2017
"Just an inspection but a pleasurable experience. "
 


Very Satisfied

Jonathan Flebotte
June 06, 2017
"Always great service!"
 


Satisfied

Theresa Renaud
June 06, 2017
"The only issue I had was that the technician did not put the license plate back in appropriately. They removed the protective plastic piece that lines the entire plate (front and back) and did not put them back on. It's a brand new car and now I have to remove the bolts to put them back on. It is currently metal plate against my BRAND NEW CAR. I couldn't answer ?s 10 & 11 appropriately because the website woukfnt let me view the complete sentences.. survey was not done on a desktop. "
Our Response:
Hi Theresa, Your car was here for a sticker and the plastic rings around your plate are illegal in MA if they cover the phrase "spirit of america" as yours did. We take them off no charge as a courtesy so you can get your sticker. We can not put them back on by law since they are illegal. Most vehicles do not have the rings as people pull them off immediately and it is just the metal plate screwed to the car. In regards to the feedback not showing the full sentences, thanks for alerting us and we are working to correct this now. Thank you!
 


Very Satisfied

Maria Lebeau
June 02, 2017
 


Very Satisfied

John Ward
June 01, 2017
"Highly professional team Very responsive and friendly. Your company could teach others about quality customer service"
 


Very Satisfied

Kim Kennedy
May 30, 2017
 


Very Satisfied

Sabahudin Huremovic
May 26, 2017
"Awesome customer service"
 


Very Satisfied

Daniel Oneil
May 26, 2017
"Have done business with them for years.and as always quick friendly and very clean place right down to the waiting room and restroom(if needed).also if covered you get a loaner car that is just as clean as the whole place.wiper blades are covered free if you have AAA.cannot say a bad word about affordable auto-glass.just hope I don't need to use them again for a long time but if I need auto glass work its the only place to go.thank you again and five plus stars to everyone.Daniel O'Neil."
 


Very Satisfied

Matthew Perry
May 25, 2017
"You guys were great. I came in for an inspection and got right in. The CSR was polite and friendly as was the technician. I really appreciate the free can of glass cleaner. Your company made an outstanding impression and earned a return customer. Well done!"
 


Very Satisfied

Lorraine Samuelson
May 25, 2017
 


Very Satisfied

Kenneth Faulkner
May 19, 2017
"They perform the state inspection and they did a great job they found a minor problem with my light bulb and we paid it at a reasonable cost I'll be back"
 


Very Satisfied

Kenneth Faulkner
May 19, 2017
"They perform the state inspection and they did a great job they found a minor problem with my light bulb and we paid it at a reasonable cost I'll be back"
 


Very Satisfied

Carolyn DiCarlo
May 19, 2017
 


Very Satisfied

Beverly Borowiec
May 18, 2017
"I previously had my windshield repaired several years ago and have been coming for inspection stickers for some time. I love your friendly and professional service."
 


Very Satisfied

Oleksandr Gorovenko
May 17, 2017
"Professional customer service! Thank you! Will come back"
 


Satisfied

NOOR ALKAM
May 16, 2017
 


Very Satisfied

Daniel Kennedy
May 16, 2017
"Clean and neat building and great work as always."
 


Very Satisfied

Dave Burke
May 15, 2017
"It was very convenient to get both the windshield replaced and the inspection sticker at the same time. I am a repeat customer and will be back in the future when I need auto glass or an inspection sticker"
 


Satisfied

Sam Lu
May 13, 2017
"I had appointment on Friday but the window glass not there. I hope the store check the status of the window glass, so I do not have to waste the time "
 


Very Satisfied

Maria Lawrence
May 12, 2017
"Re: #3 - Only because this is a work vehicle was the scheduling an issue...since I need it to work, with employees, it would have been GREAT to have the mobile unit out to replace, but we understand, due to the size of vehicle, it was best to have the repair done in the shop! (if it had been a "regular work day" I would have paid my employees to sit and wait for the 3+hours the truck was not available, but - we were able to schedule it far in advance to switch things around!!) THANKS for excellent service and help from the first call till I picked truck up after replacement!!"
 


Very Satisfied

Kathleen Fisher
May 09, 2017
"Professional customer service. Very accommodating"
 


Very Satisfied

Robbin Larivee
May 08, 2017
"My car went in on Friday morning and got a call at apx. 3:30 that one of the parts wasn't available and I had to pick it up and bring it back the following week - wish I had been notified earlier in the day that it wasn't being worked on"
 


Very Satisfied

Karl Jurgen
May 06, 2017
"People were Honest and Professional."
 


Very Satisfied

Dutton Richard
May 06, 2017
 


Very Satisfied

Paul Bardwell
May 05, 2017
"Exceptional service!! Friendly and professional personnel. A pleasant experience...with a very clean and well run shop."
 


Very Satisfied

Robert Ramik
May 05, 2017
" Very clean shop is welcoming You. Professional and courteous service. overall I was very happy with the whole process Thank You."
 


Very Satisfied

Stanley Padykula
May 03, 2017
"Very satisfied with all the workers"
 


Very Satisfied

Thomas Stevens
May 02, 2017
 


Very Satisfied

Jeff Plakias
April 28, 2017
 


Very Satisfied

Norm Roy
April 25, 2017
"There is NO other place to go Thanks Karl"
 


Satisfied

Abby Satcher
April 22, 2017
"Aidil was great on the phone and in person. I was also very satisfied with the work until I discovered some days later that my windshield washer fluid was not reconnected properly. It needs to be fixed."
 


Very Satisfied

Amy Bouvier
April 21, 2017
"I was greeted warmly and thanked for my business. Everyone was very friendly and professional and I was impressed with the cleanliness of the office, waiting area and shop. "
 


Very Satisfied

Diane Walsh
April 20, 2017
"CSR also helped me to adjust my driver\'s seat back into a comfortable position. The seat had been moved during the very thorough cleaning. With arthritis in my knees and hands, I would have been unable to do it alone. The man who helped me could not have been kinder or more sensitive to my needs. A big Thank You. "
 


Very Satisfied

William Simons
April 17, 2017
 


Very Satisfied

Cory Theobald
April 17, 2017
 


Very Satisfied

Dan Desnoyers
April 17, 2017
"Very professional outfit that gets what needs to be done promptly! "
 


Very Satisfied

M Nadeau
April 16, 2017
 


Very Satisfied

James Bryant II
April 14, 2017
"Very professional, courteous great service, I thank you all very much. "
 


Satisfied

Maryann Baadj
April 12, 2017
 


Very Satisfied

Nicole Bambury
April 11, 2017
"Was a walk in for an inspection sticker. Front Staff was very nice. Clean and comfortable waiting room. Was very satisfied with the service I received. Would recommend. Will be back if/when the need arises!! "
 


Very Satisfied

Lori Willis
April 11, 2017
 


Very Satisfied

Bethany Michaud
April 11, 2017
"Affordable Auto Glass took care of our windshield claim very efficiently and effortlessly! Having our windshield replaced after a highway rock mishap was handled expertly by this company. All employees exceeded expectations and were more than proficient at processing our insurance paperwork. All I had to do was drive in and sign!"
 


Very Satisfied

Kimberly Heath
April 10, 2017
 


Very Satisfied

John Cossaboom
April 09, 2017
 


Very Satisfied

Eric Czernich
April 07, 2017
 


Very Satisfied

Ronald Lombard
April 05, 2017
"CSR was super polite. service was quick and done well. what more could I ask for. great job!"
 


Very Satisfied

Daniel Walsh
April 01, 2017
"Great experience welcoming emplyees"
 


Very Satisfied

Mark LaMotte
March 31, 2017
"I could not have been happier. Very Very polite. Respectful of my time. Gave me a free rental car for the time it took to replace my windshield. They also gave me a free can of glass cleaner, which does work very well!"
 


Very Satisfied

Michele Fioretti
March 31, 2017
"Very good service . Just got a sticker"
 


Very Satisfied

Julie Bissell
March 31, 2017
 


Very Satisfied

Privedenyuk Ally
March 31, 2017
"Excellent service "
 


Very Satisfied

Angela Dougherty
March 31, 2017
 


Very Satisfied

Maria Pacitti
March 30, 2017
 


Very Satisfied

Rodney Roy
March 26, 2017
"The service at your establishment exceeded all my expectations. You went above and beyond to get me in and complete the work the same day I called. With it being winter and my back window on my truck completely blown out with snow blowing in from the back bed of my truck as well as a snow storm pending it could have been a very bad experience. Your establishment made this experience easy and pleasant; you even gave me a ride back to my work after dropping off my truck and had a pleasant conversation with the driver. All in all I would definitely recommend everyone I know to go Affordable Auto Glass!"
 


Very Satisfied

Jordan Davis St George
March 26, 2017
"I was very happy that the whole process was a quick in and out ordeal. Thank You"
 


Very Satisfied

Julie Knodler
March 25, 2017
 


Very Satisfied

Kenneth Cooper
March 25, 2017
 


Satisfied

David Woodford
March 24, 2017
"I was sitting in the waiting room for over an hr. for an inspection. I was told there was only one ahead of me when I came in. I went up to the desk. I was told my car was ready. No one came into the waiting room to tell me that my car was ready. I did receive an apology, but my time is important, too!"
 


Very Satisfied

Jana Byrdd
March 23, 2017
"I had the most positive experience with Affordable Auto Glass. My car was vandalised. Someone smashed the windshield, destroying it completely. Affordable Auto Glass worked with my insurance company, replaced the damaged windshield, and got me back on the road. Super job!"
 


Very Satisfied

Jennifer Stephenson
March 23, 2017
"Always a pleasant experience. Front desk staff is very friendly, services were prompt and the office was very clean. "
 


Very Satisfied

Maria Lopez
March 23, 2017
"I went in for an inspection sticker. The staff greeted me with a smile and was extremely professional and friendly. I was in and out in less than 10 minutes. I would definitely recommend this place to others! :) "
 


Very Satisfied

Jose Rosado-Medina
March 23, 2017
 


Very Satisfied

Nicole S.
March 22, 2017
"The girl at the desk and the gentleman who inspected my new vehicle were both great.... quick and efficient, as always! "
 


Very Satisfied

Linda Girard
March 21, 2017
"Very courteous staff! They made it easy to do business with you. "
 


Very Satisfied

Donald Ryan
March 21, 2017
"Only negative was paying $2 for the velro for the EzPass and then having to come back in to get the Velcro to do it myself. I should have declined in the first place, I have extra velcro tabs at home and only said yes so it would be done and over with. Oh well."
 


Very Satisfied

Hynes William
March 20, 2017
"The woman at the front desk was delightful"
 


Very Satisfied

Lisa Kelley
March 18, 2017
 


Very Satisfied

Susan Avondo
March 17, 2017
 


Very Satisfied

Donald Ryan
March 16, 2017
 


Very Satisfied

Barbara Tierney
March 15, 2017
"I have had my car inspected for many years at AAG. My dog, Sparky, and I come each March , and it's always a pleasant experience. The staff is helpful, friendly, polite and the owner Joe, is as well. I had my windshield replaced and that was afoot experience too."
 


Satisfied

Suzanne M. Carey
March 11, 2017
"Pleasant, polite,knowledgable staff. "
 


Dissatisfied

Andy Gentile
March 10, 2017
"No comment, will not be back."
 


Very Satisfied

Denise Ducharme
March 09, 2017
"Had my car inspected . Fast and friendly service "
 


Very Satisfied

Robert Constant
March 09, 2017
 


Very Satisfied

Abdelghani Alaaeddine
March 08, 2017
 


Very Satisfied

Kathy Scott
March 08, 2017
 


Very Satisfied

Ron Cookish
March 06, 2017
"Outstanding service as usual!!"
 


Very Satisfied

Lori Charland
March 04, 2017
"Excellent courteous service!!!!"
 


Very Satisfied

Kyle Rodriguez
March 01, 2017
 


Very Satisfied

James Barrett
February 21, 2017
 


Very Satisfied

James Barrett
February 21, 2017
 


Very Satisfied

Kevin Hughes
February 18, 2017
 


Very Satisfied

Dave Brazauskas
February 15, 2017
"Got a inspection sticker-everything was great"
 


Very Satisfied

Sady Matthew
February 15, 2017
"You guys are the best around"
 


Very Satisfied

Dan Cotter
February 13, 2017
"Straight forward, good work "
 


Very Satisfied

Deborah Bushnell
February 10, 2017
"From start to finish, extremely professional. I will never go anywhere else. Highly recommended! "
 


Very Satisfied

Cecelia Dutton
February 07, 2017
"Excellent service. Courteous, pleasant and helpful personnel, which is very hard to find in any business today. They answered all my questions and were nice! The truck was cleaned perfectly inside, which was a pleasant surprise, especially to my husband, who drives the truck. Would recommend to anyone needing this service. Thank you for doing an excellent job. Cecelia Dutton"
 


Very Satisfied

Jessie Mehne
February 06, 2017
 


Very Satisfied

Michelle Sprandel
February 03, 2017
"Great service Great staff"
 


Very Satisfied

Chris Brown
January 30, 2017
 


Very Satisfied

Patrick Mallalieu
January 29, 2017
"Very friendly staff"
 


Very Satisfied

John Lucey
January 27, 2017
 


Very Satisfied

John Lucey
January 27, 2017
 


Very Satisfied

John Lucey
January 27, 2017
 


Very Satisfied

Sandra Kinsley
January 21, 2017
"Excellent service. Used this company before and would use again if needed"
 


Very Satisfied

Sandra Kinsley
January 21, 2017
"Excellent service. Used this company before and would use again if needed"
 


Very Satisfied

Ryan Matlasz
January 12, 2017
 


Very Satisfied

Pam Lemanski
January 10, 2017
 


Very Satisfied

Emily Montalvo
January 09, 2017
"Like that the business is very polite and courteous..."
 


Very Satisfied

Robert Proulx
January 07, 2017
"Very timely service. The job was well done."
 


Very Satisfied

Emily Montalvo
January 06, 2017
"Like the courtesy of the business..."
 


Very Satisfied

Emily Montalvo
January 06, 2017
"Like that the business is very polite and courteous..."
 


Very Satisfied

Madelin Rivera
January 05, 2017
"Front desk personnel VERY personable and couteous. Gentleman who assisted me back to my car also pleasant. Thank you for your service. Kindly, Mrs Rivera"
 


Very Satisfied

Elizabeth Quick
January 03, 2017
"AAG is one of the local vendors that I really appreciate. Can't find everything in our town, but I keep coming back to them for inspection and auto glass repair, year after year. It is a really well run business. Thank you."
 


Very Satisfied

Michael Oleksak
December 31, 2016
 


Very Satisfied

Kimberly Landry
December 29, 2016
 


Very Satisfied

Mark Rogers
December 27, 2016
 


Very Satisfied

Marianne Znoj
December 22, 2016
"My window was replaced very timely. I truly appreciated that."
 


Very Satisfied

Sherri Zalewa
December 22, 2016
"Installer/ Drew was great"
 


Very Satisfied

Barbara Burke
December 21, 2016
"I stopped in for an inspection sticker. Staff was awesome and I had my sticker in no time, plus a can of glass cleaner. Great experience - will recommend you to friends. Thank you!"
 


Very Satisfied

Adam Grabowski
December 06, 2016
"You guys were awesome, I\'m letting everyone know about AAG."
 


Very Satisfied

Lasca Hoey
December 05, 2016
"I was very happy and impressed with Affordable Auto Glass"
 


Very Satisfied

Michele Harder
November 27, 2016
"I went for an inspection sticker and the staff were very friendly. I am handicapped and I was very appreciative that the young man who did my inspection walked me out to my car and opened the door for me. This is my second year going there and I will continue to go there for years to come. "
 


Very Satisfied

Raymond Janke
November 18, 2016
"Great quick service."
 


Very Satisfied

Val Partyka
November 11, 2016
"Very satisfied the whole experience was very professional and fast, people are very polite"
 


Very Satisfied

Milton Barnes
November 08, 2016
"The CSR was efficient and did an excellent job. He knew his job and didn't waste time. We are very pleased with the results."
 


Very Satisfied

David Spafford
November 08, 2016
 


Very Satisfied

Amy Rekart
November 07, 2016
"I am so happy with my new windshield. They did an excellent job! "
 


Very Satisfied

Sanabria Jr. Eliezer
November 07, 2016
"I get my car inspected every year at your establishment and I never stop being impressed. The professionalism and complementary glass cleaner is top notch!"
 


Very Satisfied

Chris Laboranti
October 31, 2016
"Very pleased with the level of service. Would highly recommend Affordable to friends, family and my customers. Thank you. "
 


Very Satisfied

Michelle Collings
October 31, 2016
 


Very Satisfied

Yury Altyev
October 27, 2016
"Great Service! Thanks!!!"
 


Very Satisfied

John Reuss
October 27, 2016
"Professional service provider!"
 


Very Satisfied

Peter Deforge
October 19, 2016
 


Satisfied

RACHEL MOLINA
October 17, 2016
"I scheduled an appointment to have my windshield replaced on Monday at 8 am. I also had a Dr's appointment at 9am that day. While dropping off my vehicle I then asked for a loaner car and was told by Aidil at customer service desk that I needed to reserve it. During the time of scheduling this appointment with another CSR nothing was mentioned about having to make a reservation. The website and commercials also did not say anything about reservation either. Nonetheless I had to reschedule my Dr's appointment and waited for almost 2 hrs. When I left the loaner cars where still parked in the same spot as when I arrived. The gentlemen replacing my windshield did a great job. I just wasn't happy with the customer service aspect. Thank You"
 


Very Satisfied

Lena Du
October 15, 2016
 


Very Satisfied

Lori Trask
October 08, 2016
"Wish we did not have to wait three days for at home installation of windshield."
 


Very Satisfied

Ann Mcpherson
October 04, 2016
"Great fantastic work"
 


Very Satisfied

Sharon Quinn
October 04, 2016
 


Very Satisfied

Kate Blanchard
October 02, 2016
"Excellent service. Have had to have 3 windshields replaced and service has been exceptional. Do not like being asked for insurance information on this survey! Also do NOT want emails!"
 


Very Satisfied

Darryl Green
September 26, 2016
"Very happy with the service and all the employees☺"
 


Very Satisfied

Darryl Green
September 26, 2016
"Was very happy with the service and the employees.☺☺☺"
 


Very Satisfied

RC Stevens
September 23, 2016
"Tks"
 


Satisfied

Nicole DiCaprio
September 22, 2016
 


Satisfied

Nicole DiCaprio
September 21, 2016
 


Very Satisfied

Mark Gosselin
September 11, 2016
"Good job replacing my windshield. Can even tell it was replaced except the windshield is super clean. Thanks again. "
 


Very Satisfied

Thaddeus Dobek
September 10, 2016
"Had a great experience with you guys. Everything was taken care of in such a short time and with great care and quality."