To leave feedback from your own experience with Affordable Auto Glass, please select the button below that describes you best:

All User Feedback


Very Satisfied

Joe Fazio
May 18, 2019
"At least once a year I forget to buckle my seatbelt, this results in me banging my head on my windshield when I slam on my brakes to pay a panhandler in West Springfield. There is no better place to get a broken windshield fixed, Affordable Auto Glass is always my go to auto glass source! You won’t find better customer service!!! "
 


Satisfied

Jeremy Therrien
May 16, 2019
"The work for replacing my windshield was done satisfactorily but after about two weeks, upon opening and closing my trunk, the windshield molding trim that runs the length of the roof started to fall off. Upon removing the trim, it seems as though the majority of the clips that hold the trim on were broken. Instead of properly replacing the clips with new ones, the windshield silicon was used to hold the trim to the clips. Although the installation seemed great line normal, it wound up being a disappointing experience "
 


Very Satisfied

Audrey Terrell
May 15, 2019
"I Wish more places had this type of customer services. This was great."
 


Very Satisfied

Lisa Burns
May 14, 2019
 


Very Satisfied

Thomas Cage
May 14, 2019
 


Very Satisfied

Dan Wroth
May 13, 2019
"Love the service here unfortunately I didn’t get any free glass cleaner this time haha Thanks "
 


Very Satisfied

Robert Stanley
May 10, 2019
"CSR and Technician were very knowledgeable and courteous. We always get our stickers there. Thanks for a good job. Bob S"
 


Very Satisfied

Christine LaViolette
May 08, 2019
"Very nice place. Will use them again for anything they offer"
 


Very Satisfied

J Desautels
May 06, 2019
 


Very Satisfied

Ashley Rossen
May 05, 2019
"Very friendly front staff and technicians. My husband who is deployed had set an apt. to get a few spots fixed on my windshield but upon getting there they and I agreed the spots were not knicks they were scratches and did not need immediate repair. They offered to buff it if I wanted but I declined. Its nice that they didn't just take my business they actually took the time to troubleshoot with me. Because of their honesty I then came back later in the month for an inspection. Billy helped me and gave me a free window cleaner after. I would definitly recommend Affordable Auto Glass. "
 


Very Satisfied

Caitlin Jenkins
May 03, 2019
 


Very Satisfied

Frank Vasquez
May 02, 2019
"I continue to enjoy bringing both my vehicles to Affordable Glass I did notice after my service I did not receive the usual can of glass cleaner Did you guys stop giving them out? Thsnk you"
 


Very Satisfied

Brandon Groom
May 02, 2019
 


Very Satisfied

Michele Buczek
May 01, 2019
" My dealership doesn’t perform inspections and suggested going to Affordable Auto Glass. The customer service representative was very friendly and polite. She informed me how long it could take to get an inspection done. It was actually done and half the time she stated which was a pleasant surprise. I’ll continue going back to them for my inspection sticker."
 


Very Satisfied

John Van Buren
May 01, 2019
 


Dissatisfied

John Montesi
May 01, 2019
"Very unhappy with getting my car inspected. Brand new car getting its first inspection. As soon as I got back in the car it smelt like cigarettes, there was dirt on the seat and floor, my seat was moved, all of my mirrors were moved. Two customers who came in for an inspection after I arrived and was waiting finished before mine."
Our Response:
Hi John, Thank you for taking the time to fill out the feedback. I take it very seriously and looked into your concerns. Your vehicle was under camera from the minute you pulled in to our parking lot and the inspection bays have 4 cameras each. I’m very sorry that there was dirt in your vehicle, we try harder than most shop to keep your vehicle clean and I watched all available camera footage and I can clearly see my inspector place a plastic seat cover, floor mat and steering wheel cover in your car before he even sat in it and I could see him remove it once he pulled out of the shop so I’m perplexed as to what dirt you are referring to since everything was covered. We would be more than happen to take a look at it and clean anything that was caused by us. As far as smoking, our inspectors are not allowed to smoke on the property and would never smoke in a customer’s vehicle or any of our vehicles and the footage shows no one smoked in your car and no one was near it outside and smoking. As far as other cars going before yours, yes that did happen and the reason is because we have two inspection bays , one is for consumers and the other is for dealers. We will use both for consumers if there are no dealers waiting but if a dealer arrives or sends a customer over those cars are the next to get inspected in that dealer bay. I hope this clears some things up, I’m sorry we provided you with a negative experience and that certainly wasn’t our intention. We really appreciate the business. Sincerely- Joe
 


Very Satisfied

Bill Therrien
April 30, 2019
"Very attentive to details and the amount of care and patients to get the job done correctly was very nice to see for a change."
 


Very Satisfied

Stacey Crerar
April 26, 2019
" Second time I’ve come there for a car inspection. Staff is very friendly, service times had reasonable weights "
 


Very Satisfied

Sheila Warren
April 26, 2019
"I recommend affordable auto glass frequently. Very professional courteous and attentive"
 


Very Satisfied

Neely Krowka
April 23, 2019
"Customer service was excellent. Technicians were friendly and knowledgeable and service was performed promptly. "
 


Very Satisfied

William Leary
April 23, 2019
"Clean and neat business wait was minimal, service excellent! "
 


Very Satisfied

Farrah Ahsan
April 23, 2019
 


Very Satisfied

Heather Normand
April 23, 2019
"Service is always prompt and friendly. From the customer service rep at the front desk, to the technician who performed my service, you have earned my repeat business. I am quick to share your business and convenient location when I hear others looking for a good place for replacement glass or safety inspections. "
 


Very Satisfied

Dave Keaney
April 21, 2019
"Very satisfied"
 


Very Satisfied

Ann Marie Gentile
April 21, 2019
 


Very Satisfied

Eric Woodsides
April 19, 2019
"Always head here to get my yearly inspection. Never a wait. Great staff. Will always have my business."
 


Very Satisfied

Julio Rivera
April 19, 2019
"I was recommended by a friend of the family and have been using your services for at least there years I'm very satisfied with the service provided staff is professional and friendly. Thank you for always providing a great stress free experience. "
 


Satisfied

Paul Ruccio
April 18, 2019
"We had an 8:00am appointment and was told the appointment would be approximately 4 hours. I was going to wait and work next door using WiFi while the windshield was being replaced. Upon arrival, was told it'd be ready around 4:00pm. I didn't facilitate a ride or anything prior to my arrival. After expressing my frustration, I facilitated a ride. The work ended up getting done by 12:00 noon (within 4 hours) but I already lost critical work time facilitating a ride and traveling back and forth when I had no intention to leave. Overall, everything else went smooth. The appointment process seems broken. I'd recommend looking into a more efficient process or how you communicate to customers regarding appointments."
 


Very Satisfied

James E Miller
April 17, 2019
"Extremely helpful in keeping me informed on progress of obtaining required part that was on back order."
 


Very Satisfied

Louis Pugliese
April 11, 2019
 


Very Satisfied

Joan Luchini
April 10, 2019
"We always go to Affordable Glass for our Massachusetts inspection! They are courteous and professional and it is quick and organized! "
 


Very Satisfied

ERICA SOARES
April 08, 2019
"Everything was handled very promptly and I did not have to wait long for my service at all."
 


Very Satisfied

Joanna Williamson
April 08, 2019
"I cant say enough about your service. You came through again. Thanks to All the staff at Affordable Auto Glass & Brian thanks for the ride back to work."
 


Very Satisfied

Ron Hannah
April 04, 2019
"Great Service all around"
 


Satisfied

Wanina Justiniano
April 04, 2019
 


Very Satisfied

Cheryl Dyer
April 04, 2019
"Very friendly and resonable prices. I was pleased and everything went smoothly."
 


Very Satisfied

Sam Dominique
March 30, 2019
 


Very Satisfied

Karin Willett
March 29, 2019
"Super friendly and efficient staff. Clean and pleasant atmosphere. Quick service. "
 


Very Satisfied

Danielle McManus
March 29, 2019
"My experience was excellent. And the glass cleaner gift at the end was a great touch...i thought that was so nice..tech explained the rules for my new windshield, very frkindly, said to contact if any issues. Left feeling hear about your company and passed the info on to those I know. The glass clear gift at the end stands you out from others. Thank you!"
 


Very Satisfied

Agnes Fleming
March 29, 2019
"Ion trying to respond to above questions pressing on the answers did not work. I simply went on to get my car inspected for a new sticker. The front desk folks were very professional and pleasant. The inspection was done in a timely manner."
 


Very Satisfied

Roosevelt Wright
March 28, 2019
"100% satisfied with the kind service that was given to me and the professional work that was done to my vehicle."
 


Very Satisfied

Roosevelt Wright
March 28, 2019
"100% satisfied with the kind service that was given to me and the professional work that was done to my vehicle."
 


Very Satisfied

Charles Page
March 27, 2019
 


Very Satisfied

Chris Galczynski
March 25, 2019
"Answered all my questions in a professional manor. Amazingly professional shop. The shop is spotless and the employees are all in uniform and know what they are talking about. You cant even tell my windshield has been replaced it looks "factory assembly line installed" which was something I was highly concerned about as I am very fussy when it comes to my vehicles. I would recommend going here for glass replacement and I would not hesitate to go back to this business for service no question. Thank You!!!"
 


Very Satisfied

EDWARD CONNOR
March 23, 2019
 


Very Satisfied

Richard Rulnick
March 22, 2019
 


Very Satisfied

Norman Burns
March 21, 2019
 


Very Satisfied

Chrystal Rosinski
March 21, 2019
"Always excellent service - even for an inspection sticker"
 


Very Satisfied

Melissa Brown
March 20, 2019
 


Very Satisfied

Darlene Kurman
March 20, 2019
"Quick and easy. Thx "
 


Very Satisfied

Denise Accordino
March 20, 2019
 


Very Satisfied

Julie Tyson
March 20, 2019
 


Very Satisfied

Juan Pablo Branche
March 15, 2019
 


Very Satisfied

Sheryl Vieira
March 14, 2019
"I went for an inspection sticker it was quick and easy "
 


Satisfied

Carlos Aviles
March 13, 2019
"It's always a great experience,good customer service I highly recommend their services. "
 


Very Satisfied

Nicole Bienia
March 12, 2019
 


Very Satisfied

Marie DeGeorge
March 12, 2019
"Excellent service, very satisfied with the staff there. Would highly recommend going there to friends, family and coworkers. "
 


Very Satisfied

Carolyn DiCarlo
March 12, 2019
 


Very Satisfied

Michael Langlitz
March 12, 2019
 


Very Satisfied

Ray Sweeney
March 12, 2019
 


Very Satisfied

William Fitzsimmons
March 12, 2019
"Went in for inspection sticker. Parking lot was insanely crowded. If it was possible, it would be great if you offered appointments for inspection stickers. Thanks"
 


Very Satisfied

Laura Doan
March 12, 2019
"All the employees are great, friendly, and the service was quick. I will keep coming back."
 


Very Satisfied

Trisha Mackenzie
March 07, 2019
"Everyone is so extremely nice I will be coming back that's for sure!!"
 


Very Satisfied

Darlene Davies
March 07, 2019
 


Very Satisfied

Barbara Lapierre
March 06, 2019
 


Very Satisfied

Mikey Podd
March 02, 2019
 


Very Satisfied

Kristin Tranghese
March 02, 2019
"Quick, easy service! Job well done!"
 


Very Satisfied

Michael Lempart
March 01, 2019
"Came in for an inspection sticker as recommended by my auto dealership. Super fast and friendly service! A+A+A+A+A+"
 


Very Satisfied

Michael Gagnon
February 28, 2019
 


Very Satisfied

Alan Guimaraes
February 28, 2019
"Been coming here for years and they are the best! "
 


Very Satisfied

Kalena Molnar
February 28, 2019
"Very quick and friendly."
 


Very Satisfied

Frank Germain
February 28, 2019
"Very good service "
 


Very Satisfied

Jim McDonald
February 26, 2019
"AAG is the best! They are friendly, professional, and prompt. "
 


Very Satisfied

Charles Jahn
February 25, 2019
"These guys are very efficient at their workmanship. I'll be a lifelong patron,as long as they stay and I live!"
 


Very Satisfied

Faith Ackerman
February 22, 2019
"Excellent customer service. On a whim I came to Affordable Auto glass to get an inspection sticker for my new vehicle. I went to a store for some shopping and asked someone if they were from the area and could recommend a place that could do an inspection. She immediate recommended your business, I went right away. I am very pleased, and I felt welcomed. I will certainly recommend this establishment."
 


Very Satisfied

Darlene Woolson
February 22, 2019
 


Very Satisfied

Darlene Woolson
February 22, 2019
 


Satisfied

Sophia Hartdegen
February 22, 2019
 


Very Satisfied

Ames Slate
February 19, 2019
 


Satisfied

Jack Collins
February 16, 2019
"Sugesst felttip markers Pen provided did not writ on paper given tried several pens!"
 


Very Satisfied

Ben Sherman
February 16, 2019
 


Very Satisfied

Ana Centeno
February 15, 2019
 


Very Satisfied

Tracy Lynch
February 15, 2019
 


Very Satisfied

Elder Gonzalez
February 14, 2019
"K at the front desk was awesome. Im very glad she picked up the phone when I called. You will continue to have me and my families business. Thanks again."
 


Very Satisfied

Gail Arnold
February 11, 2019
 


Very Satisfied

Martha Ferrell
February 11, 2019
"Was very pleased with the service I received not only from the gals at the front desk but also the gentleman that did my inspection sticker.....I would def. use them again if I ever need windshield replacement...I went to another company and was not at all satisfied!"
 


Very Satisfied

James Ferraro
February 10, 2019
 


Very Satisfied

Donna Calaf
February 08, 2019
 


Very Satisfied

Richard Kostanski
February 08, 2019
"Great job to everyone there! Would recommend it to everyone! A++++++"
 


Very Satisfied

Jeff Parker
February 08, 2019
 


Very Satisfied

Roderick Klich
February 06, 2019
"I had my MA vehicle inspection performed here. The Inspector was friendly and I did not have to wait long before the inspection started. It appeared there were 2 workers doing inspections to reduce wait times. I recommend coming here for your state auto inspection."
 


Very Satisfied

Sofia Melnychuk
February 06, 2019
 


Very Satisfied

Craig Tirrell
February 06, 2019
"Great place thanks again "
 


Very Satisfied

Shannon Colby
February 05, 2019
"Would recommend for anyone who needs an inspection sticker. Staff is always friendly and polite and their turn around time is very quick. Will never go anywhere else for inspection. "
 


Very Satisfied

Louis Pugliese
February 05, 2019
 


Very Satisfied

Susan Morin
February 04, 2019
"Everyone has always been very courteous and helpful. Always very pleasant and cheerful. Thank you!!"
 


Very Satisfied

Maria Villafane
January 31, 2019
"\"Always excellent service and entire staff is great"
 


Very Satisfied

Bob Parent
January 31, 2019
 


Very Satisfied

Carol Morello
January 30, 2019
"Very well organized and clean facility. Staff was courteous and pleasant. Excellent experience overall.No problems at all."
 


Very Satisfied

Adriana A
January 30, 2019
"They were amazing friendly and fast!!! "
 


Very Satisfied

Wilfredo Crespo
January 29, 2019
 


Very Satisfied

Tracy Guay
January 29, 2019
"Got my car inspected. First time at AAG. They were friendly and super efficient. I was in and out in 20 mins and they gave me a complimentary can of glass cleaner and answered my questions. I will definitely recommend to people!"
 


Dissatisfied

Erin Demers
January 27, 2019
"The new windshield that I had put on has a leak in the seal which you can hear when going above 35 mph. With that, the moisture in my car keeps building up taking me about 15-20 minutes of high powered air to make the windows transparent enough to see through and drive. Not happy with this service unfortunately. "
 


Very Satisfied

Ivan Biley
January 24, 2019
"Very good service Thanks so much "
 


Very Satisfied

Michele Rufo
January 24, 2019
 


Very Satisfied

Michele Rufo
January 24, 2019
"I was very satisfied and they were very quick in their service "
 


Very Satisfied

Karen DuMont
January 23, 2019
"The whole process was very easy and handled so quickly by staff. The free loaner car is a big positive even though I didn't utilize the service. Will recommend the shop to friends and family."
 


Very Satisfied

Shaughn Howard
January 22, 2019
"Always excellent service and entire staff is great!"
 


Very Satisfied

Patricia WINCHESTER
January 22, 2019
"Very pleased with your service."
 


Very Satisfied

Jessica Burston
January 18, 2019
 


Very Satisfied

Jodie Mattern
January 18, 2019
"Very friendly"
 


Very Satisfied

Lauren Koester
January 13, 2019
"Always courteous and professional. They let you know if it's a long wait or not. "
 


Very Satisfied

Douglas Nooney
January 12, 2019
"Fantastic customer service and great work! Very happy with the price and how fast the work was completed "
 


Very Satisfied

Marianela Lozada
January 11, 2019
"Bobby did an awesome job. Will recommend anyone to him. Thank you so much Bobby. "
 


Very Satisfied

Patience Catanzaro
January 11, 2019
"Everyone was awesome. Super friendly and helpful "
 


Very Satisfied

James Fitzpatrick
January 10, 2019
"Inspection sticker service was fast and staff was very friendly a pleasant experience "
 


Very Satisfied

George Langlitz
January 10, 2019
 


Very Satisfied

Daniel Cavanaugh
January 10, 2019
 


Very Satisfied

Michael Gosselin
January 07, 2019
 


Very Satisfied

Matthew DAgostino
January 05, 2019
 


Very Satisfied

Debbie Sacharczyk
January 04, 2019
"Very Satisfied always!"
 


Very Satisfied

Faye Drain
January 04, 2019
"It was a suprise that I had to pay $2.00 for the transponder velcro strips. Last year when I had my windshield glass replaced there was no charge. The charge was no big deal. I received great service and my car was ready earlier than promised. I will definitely recommend Affordable Auto Glass to my friends. Thank you. Faye Drain"
 


Very Satisfied

Elva Merry
December 31, 2018
 


Very Satisfied

Marie Daughtry
December 29, 2018
"The use of a loaner during the busy holiday season was great and not something I expected but definitely took advantage of. "
 


Very Satisfied

Domenic Woffenden
December 29, 2018
"Went to get a inspection sticker eve"
 


Very Satisfied

Heather Brennan
December 28, 2018
"Always great service and we love the complimentary glass cleaner!"
 


Satisfied

Syed Rafai
December 28, 2018
"Good service"
 


Very Satisfied

Miguel Santana
December 26, 2018
"Very helpful "
 


Very Satisfied

Stephanie Emerson
December 22, 2018
 


Very Satisfied

Jean OConnell
December 21, 2018
"It was a very good experience doing business with Affordable Auto Glass. I can recommend this business to others."
 


Very Satisfied

Edward Bellerose
December 20, 2018
"Very polite and professional staff and clean waiting area. They take the time to do it right in a controlled environment unlike some of the other companies."
 


Very Satisfied

Jeffrey Weisser
December 17, 2018
"ALWAYS satisfied with Affordable Auto Glass- personable and accommodating."
 


Very Satisfied

Phyllis Boyd
November 02, 2018
"5 stars excellent service "
 


Very Satisfied

Bonnie Germain
October 20, 2018
"I get my inspection sticker here. Everyone is very friendly and courteous. Quick service and what I love most is how clean my car is inside when the service is completed. I have been going to AAG for many year’s and will continue to do so. You are the best!"
 


Very Satisfied

Robin Sklarski
October 19, 2018
"I am very happy with service provided by Affordable Auto Glass. CSR was very friendly and efficient. AAG very convenient because of loaner car and location - easy to get to. Will recommend to family and friends."
 


Very Satisfied

Liz Falcetti
October 18, 2018
"Tammy was wonderful! It's always nice to deal with someone who is professional and really nice. "
 


Very Satisfied

JonPaul Bibeau
October 11, 2018
"ALWAYS quality service with A.A.G. Staff is very accommodating and helpful. I was here for a windshield replacement and the whole process was hassle free. Wouldn’t recommend anyone else BUT A.A.G.!! "
 


Very Satisfied

JORGE BAIZ
October 06, 2018
"Excellent service and professional staff. My windshield area had a rust spot and they offer me to fix it at a very reasonable price. Glad they did not put my new windshield without fixing the rust spot. Good job!! Thanks!! Will definitely recommend this place. "
 


Very Satisfied

Philip DeLiefde
September 25, 2018
 


Very Satisfied

Mark Galica
September 24, 2018
 


Very Satisfied

GinaMarie Jenks
September 22, 2018
"Tammy helped me over the phone. She was awesome. Very friendly! She told me my carrier uses Safelite but her friendly demeanor made me want to use Affordable Auto Glass so she told me how to go about being able to use them. She made the process extremely easy and she was just as friendly in person! Loved the service we received. She is an asset!"
 


Very Satisfied

Christina Collins
September 21, 2018
 


Very Satisfied

Patrick Circosta
September 10, 2018
"Always get great service when I’m there. "
 


Very Satisfied

Flora Bergeron
September 07, 2018
"I get my inspection sticker here. Your employees are courteous and knowledgeable. If I ever need glass replacement I will come here first. This business is a asset to West Springfield!"
 


Very Satisfied

Flora Bergeron
September 07, 2018
"I get my inspection sticker here. Your employees are courteous and knowledgeable. If I ever need glass replacement I will come here first. This business is a asset to West Springfield!"
 


Very Satisfied

Olga Bauman
September 07, 2018
 


Very Satisfied

Deb MacDonald
September 01, 2018
"Wouldn't go anywhere else"
 


Very Satisfied

Timothy Cienciwa
August 31, 2018
"I wish more auto dealers knew about the quality service you provide."
 


Very Satisfied

Kevin Beattie
August 25, 2018
"Very happy with everything from dropping me off at my place of work to working directly with insurance company even when they sent the wrong information. Excellent job from beginning to end."
 


Very Satisfied

Foley James
August 22, 2018
"Petfect service"
 

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