Customer Feedback

To leave feedback from your own experience with Affordable Auto Glass, please select the button below that describes you best:

 

Customers who fill out our "online feedback" will automatically be entered into a drawing for a chance to win $500.00.

Upon filling out feedback form you will automatically be entered into a drawing for a chance to win a key to one of our loaner cars. This drawing will take place every calendar quarter. If you win a key you will be notified by e-mail, and a key will be available for pick up at our West Springfield location. Your chance to see if your key starts the car will take place at a later selected date at our West Springfield location posted on our website. Only 40 keys will be given out. Chance of winning 1 in 40!! GOOD LUCK!

All User Feedback


Very Satisfied

Rodney Roy
March 26, 2017
"The service at your establishment exceeded all my expectations. You went above and beyond to get me in and complete the work the same day I called. With it being winter and my back window on my truck completely blown out with snow blowing in from the back bed of my truck as well as a snow storm pending it could have been a very bad experience. Your establishment made this experience easy and pleasant; you even gave me a ride back to my work after dropping off my truck and had a pleasant conversation with the driver. All in all I would definitely recommend everyone I know to go Affordable Auto Glass!"
 


Very Satisfied

Julie Knodler
March 25, 2017
 


Very Satisfied

Kenneth Cooper
March 25, 2017
 


Satisfied

David Woodford
March 24, 2017
"I was sitting in the waiting room for over an hr. for an inspection. I was told there was only one ahead of me when I came in. I went up to the desk. I was told my car was ready. No one came into the waiting room to tell me that my car was ready. I did receive an apology, but my time is important, too!"
 


Very Satisfied

Jana Byrdd
March 23, 2017
"I had the most positive experience with Affordable Auto Glass. My car was vandalised. Someone smashed the windshield, destroying it completely. Affordable Auto Glass worked with my insurance company, replaced the damaged windshield, and got me back on the road. Super job!"
 


Very Satisfied

Jennifer Stephenson
March 23, 2017
"Always a pleasant experience. Front desk staff is very friendly, services were prompt and the office was very clean. "
 


Very Satisfied

Maria Lopez
March 23, 2017
"I went in for an inspection sticker. The staff greeted me with a smile and was extremely professional and friendly. I was in and out in less than 10 minutes. I would definitely recommend this place to others! :) "
 


Very Satisfied

Jose Rosado-Medina
March 23, 2017
 


Very Satisfied

Nicole S.
March 22, 2017
"The girl at the desk and the gentleman who inspected my new vehicle were both great.... quick and efficient, as always! "
 


Very Satisfied

Linda Girard
March 21, 2017
"Very courteous staff! They made it easy to do business with you. "
 


Very Satisfied

Donald Ryan
March 21, 2017
"Only negative was paying $2 for the velro for the EzPass and then having to come back in to get the Velcro to do it myself. I should have declined in the first place, I have extra velcro tabs at home and only said yes so it would be done and over with. Oh well."
 


Very Satisfied

Hynes William
March 20, 2017
"The woman at the front desk was delightful"
 


Very Satisfied

Lisa Kelley
March 18, 2017
 


Very Satisfied

Susan Avondo
March 17, 2017
 


Very Satisfied

Donald Ryan
March 16, 2017
 


Very Satisfied

Barbara Tierney
March 15, 2017
"I have had my car inspected for many years at AAG. My dog, Sparky, and I come each March , and it's always a pleasant experience. The staff is helpful, friendly, polite and the owner Joe, is as well. I had my windshield replaced and that was afoot experience too."
 


Satisfied

Suzanne M. Carey
March 11, 2017
"Pleasant, polite,knowledgable staff. "
 


Dissatisfied

Andy Gentile
March 10, 2017
"No comment, will not be back."
 


Very Satisfied

Denise Ducharme
March 09, 2017
"Had my car inspected . Fast and friendly service "
 


Very Satisfied

Robert Constant
March 09, 2017
 


Very Satisfied

Abdelghani Alaaeddine
March 08, 2017
 


Very Satisfied

Kathy Scott
March 08, 2017
 


Very Satisfied

Ron Cookish
March 06, 2017
"Outstanding service as usual!!"
 


Very Satisfied

Lori Charland
March 04, 2017
"Excellent courteous service!!!!"
 


Very Satisfied

Kyle Rodriguez
March 01, 2017
 


Very Satisfied

James Barrett
February 21, 2017
 


Very Satisfied

James Barrett
February 21, 2017
 


Very Satisfied

Kevin Hughes
February 18, 2017
 


Very Satisfied

Dave Brazauskas
February 15, 2017
"Got a inspection sticker-everything was great"
 


Very Satisfied

Sady Matthew
February 15, 2017
"You guys are the best around"
 


Very Satisfied

Dan Cotter
February 13, 2017
"Straight forward, good work "
 


Very Satisfied

Deborah Bushnell
February 10, 2017
"From start to finish, extremely professional. I will never go anywhere else. Highly recommended! "
 


Very Satisfied

Cecelia Dutton
February 07, 2017
"Excellent service. Courteous, pleasant and helpful personnel, which is very hard to find in any business today. They answered all my questions and were nice! The truck was cleaned perfectly inside, which was a pleasant surprise, especially to my husband, who drives the truck. Would recommend to anyone needing this service. Thank you for doing an excellent job. Cecelia Dutton"
 


Very Satisfied

Jessie Mehne
February 06, 2017
 


Very Satisfied

Michelle Sprandel
February 03, 2017
"Great service Great staff"
 


Very Satisfied

Chris Brown
January 30, 2017
 


Very Satisfied

Patrick Mallalieu
January 29, 2017
"Very friendly staff"
 


Very Satisfied

John Lucey
January 27, 2017
 


Very Satisfied

John Lucey
January 27, 2017
 


Very Satisfied

John Lucey
January 27, 2017
 


Very Satisfied

Sandra Kinsley
January 21, 2017
"Excellent service. Used this company before and would use again if needed"
 


Very Satisfied

Sandra Kinsley
January 21, 2017
"Excellent service. Used this company before and would use again if needed"
 


Very Satisfied

Ryan Matlasz
January 12, 2017
 


Very Satisfied

Pam Lemanski
January 10, 2017
 


Very Satisfied

Emily Montalvo
January 09, 2017
"Like that the business is very polite and courteous..."
 


Very Satisfied

Robert Proulx
January 07, 2017
"Very timely service. The job was well done."
 


Very Satisfied

Emily Montalvo
January 06, 2017
"Like the courtesy of the business..."
 


Very Satisfied

Emily Montalvo
January 06, 2017
"Like that the business is very polite and courteous..."
 


Very Satisfied

Madelin Rivera
January 05, 2017
"Front desk personnel VERY personable and couteous. Gentleman who assisted me back to my car also pleasant. Thank you for your service. Kindly, Mrs Rivera"
 


Very Satisfied

Elizabeth Quick
January 03, 2017
"AAG is one of the local vendors that I really appreciate. Can't find everything in our town, but I keep coming back to them for inspection and auto glass repair, year after year. It is a really well run business. Thank you."
 


Very Satisfied

Michael Oleksak
December 31, 2016
 


Very Satisfied

Kimberly Landry
December 29, 2016
 


Very Satisfied

Mark Rogers
December 27, 2016
 


Very Satisfied

Marianne Znoj
December 22, 2016
"My window was replaced very timely. I truly appreciated that."
 


Very Satisfied

Sherri Zalewa
December 22, 2016
"Installer/ Drew was great"
 


Very Satisfied

Barbara Burke
December 21, 2016
"I stopped in for an inspection sticker. Staff was awesome and I had my sticker in no time, plus a can of glass cleaner. Great experience - will recommend you to friends. Thank you!"
 


Very Satisfied

Adam Grabowski
December 06, 2016
"You guys were awesome, I\'m letting everyone know about AAG."
 


Very Satisfied

Lasca Hoey
December 05, 2016
"I was very happy and impressed with Affordable Auto Glass"
 


Very Satisfied

Michele Harder
November 27, 2016
"I went for an inspection sticker and the staff were very friendly. I am handicapped and I was very appreciative that the young man who did my inspection walked me out to my car and opened the door for me. This is my second year going there and I will continue to go there for years to come. "
 


Very Satisfied

Raymond Janke
November 18, 2016
"Great quick service."
 


Very Satisfied

Val Partyka
November 11, 2016
"Very satisfied the whole experience was very professional and fast, people are very polite"
 


Very Satisfied

Milton Barnes
November 08, 2016
"The CSR was efficient and did an excellent job. He knew his job and didn't waste time. We are very pleased with the results."
 


Very Satisfied

David Spafford
November 08, 2016
 


Very Satisfied

Amy Rekart
November 07, 2016
"I am so happy with my new windshield. They did an excellent job! "
 


Very Satisfied

Sanabria Jr. Eliezer
November 07, 2016
"I get my car inspected every year at your establishment and I never stop being impressed. The professionalism and complementary glass cleaner is top notch!"
 


Very Satisfied

Chris Laboranti
October 31, 2016
"Very pleased with the level of service. Would highly recommend Affordable to friends, family and my customers. Thank you. "
 


Very Satisfied

Michelle Collings
October 31, 2016
 


Very Satisfied

Yury Altyev
October 27, 2016
"Great Service! Thanks!!!"
 


Very Satisfied

John Reuss
October 27, 2016
"Professional service provider!"
 


Very Satisfied

Peter Deforge
October 19, 2016
 


Satisfied

RACHEL MOLINA
October 17, 2016
"I scheduled an appointment to have my windshield replaced on Monday at 8 am. I also had a Dr's appointment at 9am that day. While dropping off my vehicle I then asked for a loaner car and was told by Aidil at customer service desk that I needed to reserve it. During the time of scheduling this appointment with another CSR nothing was mentioned about having to make a reservation. The website and commercials also did not say anything about reservation either. Nonetheless I had to reschedule my Dr's appointment and waited for almost 2 hrs. When I left the loaner cars where still parked in the same spot as when I arrived. The gentlemen replacing my windshield did a great job. I just wasn't happy with the customer service aspect. Thank You"
 


Very Satisfied

Lena Du
October 15, 2016
 


Very Satisfied

Lori Trask
October 08, 2016
"Wish we did not have to wait three days for at home installation of windshield."
 


Very Satisfied

Ann Mcpherson
October 04, 2016
"Great fantastic work"
 


Very Satisfied

Sharon Quinn
October 04, 2016
 


Very Satisfied

Kate Blanchard
October 02, 2016
"Excellent service. Have had to have 3 windshields replaced and service has been exceptional. Do not like being asked for insurance information on this survey! Also do NOT want emails!"
 


Very Satisfied

Darryl Green
September 26, 2016
"Very happy with the service and all the employees☺"
 


Very Satisfied

Darryl Green
September 26, 2016
"Was very happy with the service and the employees.☺☺☺"
 


Very Satisfied

RC Stevens
September 23, 2016
"Tks"
 


Satisfied

Nicole DiCaprio
September 22, 2016
 


Satisfied

Nicole DiCaprio
September 21, 2016
 


Very Satisfied

Mark Gosselin
September 11, 2016
"Good job replacing my windshield. Can even tell it was replaced except the windshield is super clean. Thanks again. "
 


Very Satisfied

Thaddeus Dobek
September 10, 2016
"Had a great experience with you guys. Everything was taken care of in such a short time and with great care and quality."
 


Very Satisfied

Guilbert Norm
September 08, 2016
"Quick and friendly service (state inspection)"
 


Very Satisfied

Niemiec Stephen
August 29, 2016
"Appointment scheduled the next morning in and out.rather use a local business than a big corporate company"
 


Very Satisfied

Peter Brown
August 21, 2016
"Very professional. Enjoyed doing business with you."
 


Very Satisfied

John Santoro
August 17, 2016
"THE CSR WAS VERY SKILLED, POLITE AND EFFICIENT . AND THE WORK WAS DONE QUICKLY AND TO PERFECTION."
 


Very Satisfied

Mark Lajeunesse
August 11, 2016
 


Very Satisfied

Eric Valentino
August 08, 2016
"The place was excellent and fixed my window in a reasonable amount of time."
 


Very Satisfied

Paul Breveleri
August 04, 2016
"Great service provided by a professional staff. Seamless experience across the board."
 


Very Satisfied

Art Potter
August 01, 2016
"Wonderful staff! Very courteous and polite. Would recommend to anyone."
 


Satisfied

Whitney Kurt
July 28, 2016
 


Very Satisfied

James Donnelly
July 18, 2016
"Fast, professional service!!"
 


Very Satisfied

David Murphy
July 12, 2016
 


Very Satisfied

Sandro Scirocco
July 09, 2016
"I have been taking our 2 cars here for years and this time around they also replaced my truck's windshield. Service was great as usual and windshield looks awesome."
 


Very Satisfied

Carole Donoghue
July 08, 2016
"The prompt service was amazing. Your employees are professional and very courteous "
 


Very Satisfied

Gary Decoteau
July 07, 2016
"Installer was very informative and does great work"
 


Very Satisfied

BONNIE FEE
July 06, 2016
"GOT MY VEHICLE BACK CLEANER THAN WHEN IT WENT IT. NICE JOB I CAN SEE ALOT BETTER THAN BEFORE OUT THE WINDSHIELD. THANK YOU FOR THE GLASS CLEANER."
 


Very Satisfied

Carolyn DiCarlo
July 06, 2016
 


Very Satisfied

David Spafford
July 01, 2016
"The only place I'll go! Great service as always!"
 


Very Satisfied

Chrystal Rosinski
June 21, 2016
"The CSR and Tech moved my shopping from the loaner car to my pickup truck! That was exceptional customer service"
 


Very Satisfied

Jay Peterman
June 15, 2016
"Affordable auto glass has the best service. Thanks for another great job. "
 


Very Satisfied

David Reynolds
June 07, 2016
"The staff were very pleasant to deal with and very professional. The technician who installed the windshield did an excellent job. I am very pleased."
 


Very Satisfied

Donna Smart
May 19, 2016
"Excellent service ! Technician was very nice !!!! Very satisfied ! "
 


Very Satisfied

Paul Bardwell
May 11, 2016
"Last week we brought two of our family vehicles in for MA State Inspection. Both vehicles were inspected by a technician (Billy) who was extremely friendly, polite and professional. The representatives at the desk was also very courteous. We have been having our family cars inspected and windshields replaced at Affordable Auto Glass for over 12 years ...always with GREAT service!! (except for last year...see my May 8, 2015 feedback)"
 


Very Satisfied

Paul Bardwell
May 11, 2016
"Last week we brought two of our family vehicles in for MA State Inspection. Both vehicles were inspected by a technician (Billy) who was extremely friendly, polite and professional. The representatives at the desk was also very courteous. We have been having our family cars inspected and windshields replaced at Affordable Auto Glass for over 12 years ...always with GREAT service!! (except for last year...see my May 8, 2015 feedback)"
 


Very Satisfied

Christine Lalli
May 11, 2016
 


Very Satisfied

John Morse
May 11, 2016
"Appt was scheduled in a very timely manner=work completed and timely notified- great job!!!!!"
 


Very Satisfied

William Salinardi
May 09, 2016
 


Very Satisfied

Kmiecik Joanille
May 09, 2016
"I go here for all of my stickers. I've also had my windshield replaced. Everyone who works there is very friendly, knowledgeable and helpful. "
 


Very Satisfied

Gretchen Schwamb
May 04, 2016
 


Very Satisfied

Julie Thompson
May 02, 2016
 


Very Satisfied

Terri Lemelin
May 01, 2016
 


Very Satisfied

SD Valentine
April 28, 2016
"Quick inspection. Friendly Staff. Clean waiting room. Excellent Service."
 


Very Satisfied

Ray Roscoe
April 19, 2016
"Workmanship and customer service is number 1. Why would you go anywhere else."
 


Very Satisfied

Joseph Letendre
April 18, 2016
 


Very Satisfied

Kathy Richard
April 18, 2016
"I was glad to be able to use the loaner car while my windshield was being replaced"
 


Very Satisfied

Gonzalez Karene
April 16, 2016
 


Very Satisfied

Mary Portenstein
April 05, 2016
"I am very satisfied with the service I received. I did not meet the technician because I am a teacher, and so I had to leave my keys in the front office. He noted on the receipt that the wipers were very bad, so I would have liked the option to have him replace them. Otherwise, I was very happy very the service."
 


Very Satisfied

Timakov Zhanna
April 02, 2016
 


Very Satisfied

Shaul Perry
March 31, 2016
 


Very Satisfied

Shannon Ottomaniello
March 28, 2016
" I was surprised to see my car was also vacuumed. I was very satisfied with Affordable Auto Glass."
 


Very Satisfied

Meyer Weiss
March 28, 2016
"Great service! Very Satisfied!"
 


Very Satisfied

Teresa Burzynski
March 16, 2016
"Our replacement windshield and sticker service were done very quickly. We were told that it would be 3-4 hours, but we were done in just about 2 and a half hours!! Fabulous!"
 


Very Satisfied

Paul Guilbert
March 10, 2016
 


Very Satisfied

Barbara Raines
March 05, 2016
"Drew was very professional, arrived early and was very informative. Very good experience would recommend to friends and family"
 


Very Satisfied

Arianne LaBonte
March 04, 2016
 


Very Satisfied

Arianne LaBonte
March 04, 2016
 


Very Satisfied

Elizabeth Newell
March 04, 2016
"Appreciate the fast, efficient service helpful staff"
 


Very Satisfied

Lauren Fedor
February 24, 2016
"Their schedule was very open and my service was performed promptly and successfully."
 


Very Satisfied

Margaret Kopacsy-Sisk
February 24, 2016
 


Very Satisfied

Ryan Towle
February 21, 2016
"I had excellent service all the way around. I would recommend all my friends to this place. "
 


Very Satisfied

Svetlana Laba
February 19, 2016
 


Very Satisfied

William Freeman
February 15, 2016
"The two women customer service representatives and the male installation technician were each friendly, professional, and very helpful. They made the total service appointment a smooth and pleasant experience. Thank You"
 


Very Satisfied

Matt Leonard
February 14, 2016
"Affordable auto glass in Springfield MA is awesome they did a fantastic job on my truck. I highly recommend them!!!"
 


Very Satisfied

Tom Carmody
February 11, 2016
"CSR was very helpful with getting the insurance company on the phone to have the claim approved so the work could be performed. I have had a number of glass replacements at Affordable and they have always done a great job. I have sent anyone I know to Affordable."
 


Very Satisfied

Philip DeLiefde
February 07, 2016
 


Very Satisfied

Arthur Doty
February 06, 2016
"High quality work! "
 


Very Satisfied

Matthew Rosenkrantz
January 31, 2016
 


Very Satisfied

Tina Ritchie
January 28, 2016
 


Very Satisfied

George Ducharme
January 27, 2016
 


Very Satisfied

Devon Hicks
January 15, 2016
"Everyone I have worked with at your shop is consistently knowledgeable, helpful, and thorough. Thank you for doing such good work. I will keep coming back, and referring others to your shop."
 


Very Satisfied

John Allen
January 14, 2016
"Terrific work as well as friendly and professional!"
 


Very Satisfied

Steven Marczak
January 13, 2016
"Performed repair exactly when it was supposed to be done."
 


Very Satisfied

Sandra Commisso
January 11, 2016
 


Very Satisfied

Francesca DeCaro
January 04, 2016
 


Very Satisfied

Parker Jeff
January 04, 2016
 


Very Satisfied

John Leal
December 31, 2015
"Very clean place. the only drag was to watch tv with the same tape running over and over ,it wood be more relax to watch ,the news , talk show etc etc etc. THANKS"
 


Very Satisfied

Peter Richard
December 24, 2015
"I was extremely pleased how well I was treated and had all my questions answered. I have been getting my inspection stickers there for many years and I always leave happy."
 


Very Satisfied

Patricia Steele-Perkins
December 23, 2015
"Incredible service. I called about 9.30, gave VIN No, had an immediate call back saying work could be done that day, insurance would pay, loaner car available. Brought car over around 11.15 am, it was ready around 4.00 pm, all very clean. I am so impressed"